Knowledge Base

  1. Ayuda en Español: Para Estudiantes 

    1. ¿Por qué no se muestran mis cursos?
    2. ¿Por qué no se carga el video?
    3. ¿Puedo obtener un reembolso?
    4. He visto la clase. ¿Por qué no está marcada como completa?
    5. ¿Por qué no se realiza mi pago?
  2. Udemy Affiliate Program FAQ 

    1. Creating a Udemy Affiliate Tracking Link in LinkShare
    2. Finding Courses and Affiliate Course Links in LinkShare
    3. Creating a Udemy Affiliate Deep Link in LinkShare
    4. Adding a Coupon Code to Affiliate Links in LinkShare
    5. Adding Affiliate Banners/Creatives to your Site from LinkShare
  3. Students: Frequently Asked Questions 

    1. Why aren't my courses showing up?
    2. Why won't the video load?
    3. Why won't my payment go through?
    4. Can I get a refund?
    5. I've watched the lecture. Why isn't it marked as complete?
  4. Instructors: How to Teach Online and Make an Online Course 

    1. I Want to Teach Online on Udemy
    2. How to Teach Online and Create a Udemy Course
    3. How to Create a Udemy Course Course
    4. Join the Udemy Studio
    5. How to Teach Online at Udemy -- Getting Started Guidelines
  5. Students: Course Logistics 

    1. The Ins and Outs of your Course Dashboard: For Students
    2. Student Community Guidelines
    3. Why don't you have a course on ____?
    4. How is a Udemy course structured?
    5. Do courses expire? Is there a deadline to complete a course?
  6. Instructors: Managing Your Online Course 

    1. Get Paid to Teach Online: Become a Udemy Premium Instructor
    2. Instructor Revenue Share
    3. How to Read Your Instructor Payment Statement
    4. When am I notified that a student has joined my course?
    5. When will Udemy promote my course?
  7. Android App 

    1. How do I download lectures for offline viewing?
    2. Why can't I download lectures?
    3. Where can I see questions, notes, and working files?
    4. How do I remove downloaded lectures?
    5. How do I pause a lecture?
  8. Students: Managing Your Account 

    1. How do I change my password?
    2. How do I delete my account?
    3. How do I change my email address?
    4. How do I unsubscribe from Udemy emails?
    5. How do I change my video player settings?
  9. Students: Watching Lectures 

    1. How do I watch a lecture in full-screen mode?
    2. Why won't the lecture video play?
    3. The lecture video is blurry. How do I change the video quality?
    4. How do I change the video viewing speed?
    5. How do I switch to 720p video?
  10. Students: Payments and Billing 

    1. Can I get a refund for a course?
    2. Can I give a course as a gift?
    3. Can I buy multiple enrollments for a course?
  11. Affiliate Program 

    1. Find your affiliate code
    2. Become an Affiliate
    3. What is the Affiliate Program?
    4. Can I post an affiliate link for a FREE course?
    5. Can I use coupon codes to advertise together with the affiliate links?
  12. Udemy for Organizations (For Admins) 

    1. What is UFO?
    2. Will the courses, users, and content in my Udemy for Organizations (UFO) instance be shared outside of my organization?
    3. What does it mean to be an Admin? What are an admin's powers and responsibilities?
    4. How do I sign up for Udemy for Organizations as my organization's admin?
    5. How do I tell the difference between my Udemy.com account and my UFO account?
  13. Udemy for Organizations (All Users) 

    1. What is UFO?
    2. How do I sign up for Udemy for Organizations?
    3. Are course licenses transferable?
    4. How do I tell the difference between my Udemy.com account and my UFO account?
    5. Who is my organization's admin?
  14. Udemy for Organizations: Content Subscription 

    1. Do you offer a free trial for Content Subscription?
    2. What's difference between platform subscription and Content Subscription?
    3. How many courses are included in the Content Subscription?
    4. Can we take courses that are not in the Content Subscription?
    5. What if a course we have previously purchased is now included in Content Subscription?
  15. Udemy iPad and iPhone Apps 

    1. Save lectures for offline use
    2. Buying courses in the iPhone app
    3. Using the Udemy iPhone app
  16. Students: Getting Started 

    1. What do I need to view Udemy courses?
  17. Ayuda en Español: Para Instructores 

    1. Quiero Enseñar Online en Udemy
    2. El Curso Cómo Crear un Curso Udemy
    3. Cómo Enseñar Online en Udemy - Directrices para Iniciarse
    4. Reparto de Ingresos para el Instructor
    5. Tipos de Clases en los Cursos Online de Udemy
  18. All articles 

    1. A Guide to Udemy's Student Tracking & Attribution
    2. Add Course to the Affiliate Marketplace
    3. Add formulas or equations to Quiz Questions - LaTex code
    4. Add PowerPoints and PDFs to your course
    5. Add Supplementary Material to Lectures

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