This article outlines how you can connect with Udemy Support’s virtual agent, “Alex”, and includes tips you can follow to help ensure you have a quick and productive chat!
Please note: currently, “Alex” can only be accessed while reviewing English, French, German, Portuguese, Spanish, or Turkish articles in our Help Center. In the coming months, we plan to make the virtual agent available in all of the Help Center languages we support.
- Issues with the Contact Us button? Please try clearing your cache and cookies. Be sure to restart your browser before trying again. Learn more about troubleshooting website issues on Udemy.com.
- For security purposes, if you’re accessing Udemy.com from a public or shared device, please be sure to log out of your Udemy account and close your browser to close the chat, when you’ve completed your learning experience.
Table of contents
- What is “Alex”?
- How to connect with “Alex”
- Chatting with “Alex”: Tips and best practices
- Having trouble accessing “Alex”?
- How can I change the language “Alex” is corresponding with me in?
What is “Alex”?
“Alex” is Udemy Support’s virtual agent that has been trained to quickly answer a wide range of questions you may have about Udemy, and to help resolve issues you may be encountering with our platform.
Please note that “Alex” is a virtual agent, powered by Ultimate, and is not human. If you need more help or can't find the solution during your chat, however, "Alex" can easily guide you through the process of sending an email ticket to Udemy Support. We will follow up by email as soon as we have an update available.
How to connect with “Alex”
You can begin chatting with “Alex” by clicking “Contact Us”. If you’re on a laptop or desktop while viewing the Help Center, “Contact Us” appears on the right-side of any article.
If you’re viewing the Help Center on a mobile browser, “Contact Us” appears at the bottom of the article.
Chatting with “Alex”: Tips and best practices
Here are some tips and best practices we recommend you follow to help ensure you have a quick and productive chat with “Alex”.
Enter your question or the issue you're encountering in just a few words. “Alex” is more likely to get confused and not understand questions that are lengthy and have extensive text.
Do not enter or paste a URL into the conversation unless you’ve been prompted to do so. Providing a URL (e.g. for a course, lecture or image) when one hasn’t been requested will likely confuse “Alex”.
Wait for “Alex” to respond to you and then select from one of the options presented if applicable. This will help prevent “Alex” from restarting or repeating the same question or statement.
If there are no options presented and “Alex” has asked you to provide more information or to enter another question, then please type your message. As noted above, we advise doing so with just a few words.
Having trouble accessing “Alex”?
If you are experiencing difficulties activating "Alex," please try refreshing the page. If the problem continues, clear your browser's cache and cookies.
If you are continuing to experience issues, please review our troubleshooting steps for website issues.
How can I change the language “Alex” is corresponding with me in?
As noted above, currently, “Alex” is only accessible while reviewing English, French, German, Portuguese, Spanish, or Turkish articles in our Help Center, and the virtual assistant can correspond in any of those languages.
So, for example, if you click “Contact Us” while reviewing an article in Portuguese, “Alex” should correspond with you in Portuguese. If you wish to correspond with the virtual assistant in another language that is supported, simply change your Help Center language preference to the applicable language and start a new chat session by clicking “Contact Us”.