Having trouble completing a purchase? Purchase attempts can fail for a variety of reasons: please have a look at some of the most common issues that can occur, when attempting to make a purchase on Udemy.
Please note: this article is regarding payment issues that students residing in Turkey may encounter, and how they can resolve them. For troubleshooting steps on how to resolve payment issues elsewhere, please refer to this article.
Common Troubleshooting Steps for Failed Payments
- New Banking Regulations in Turkey
- Please make sure that your credit card is authorized for e-commerce. Beginning January 31st, 2018, the Banking Regulation and Supervision Agency (BDDK) of Turkey is closing all debit and credit cards issued in the country to e-commerce and international transactions. If your credit card is no longer authorized for e-commerce, you will need to contact your bank directly to have them re-authorize it for these types of transactions. In order to continue shopping online, contact your bank via sms, phone, internet banking, mobile app or at the branch to authorize your card.
- Multiple IP Addresses / VPN
- Multiple IP addresses can trigger card authorization problems. We advise that you refrain from using a virtual private network (VPN) while making a purchase on Udemy, which may cause the transaction to fail.
- Saved Payment Method
- Are you trying to purchase with a saved payment method? As an initial step, try deleting it and re-adding it to ensure the details are correct and up to date. For more information about how to do this, please refer to this article. You can also remove it from your Udemy profile by clicking here.
- Incomplete Name
- Please ensure you are entering your first and last name exactly as it appears on your card in the “name on card” field, or the purchase may be declined.
- Postal Code Issues
- Some countries contain alphanumeric postal codes, or no codes at all, which can occasionally cause errors when making a payment. If you experience a postal code error, try entering all zeros (00000) at checkout.
- Non-United States Debit Cards
- Udemy is based in the United States. Since debit cards in some countries might not allow foreign transactions, we advise you to use a valid credit card. If you’re trying to purchase with a debit card that was issued outside of the U.S., and you are experiencing trouble making a payment, try calling your bank to ensure it’s authorized for international purchases.
- International Purchases
- Is the issuing country for your card different from your country of residence? If so, your card might not be approved. If you experience trouble using the card, contact our support team and we can look into this for you.
- Too Many Attempts / Card Usage in 24 hours
- Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.
- CVC Code
- Our payment processor only accepts numbers for this field. Please ensure you are entering numbers and that the code is correct, as listed on the back of the card.
- Rocketmail Email Addresses
- Payment attempts from Udemy accounts tied to a Rocketmail address will not be accepted by our system. Please try changing your email address to a non-Rocketmail domain and try again.
- Cache Issues
- If you're sure you're entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again. For instructions on how to clear your cache, please click here.
To protect your security and privacy, a bank does not always share with Udemy why a payment method was declined. Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues.
Because Udemy does not have direct insight into the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.
It’s important to let your bank know that you would like to make a payment on Udemy.com, that Udemy is a company based in the United States, the amount you expect to spend, and that we do not bill recurringly.
Have any other payment questions? Please have a look at some of other topics in our Help Center related to purchasing courses:
For any other questions, please contact our support team.