This article answers frequently asked questions regarding credit refunds made on Udemy.com.
- Question about Udemy credits? View our frequently asked questions on Udemy credits.
Frequently asked questions
- Can I move my Udemy credit refund to my bank?
- Can I have the credit refund sent to my original payment method or bank instead?
- How do I refund a course for Udemy credits?
- Can I cancel my credit refund?
- When should I receive my Udemy credit refund?
- My credit refund is missing.
- Can I refund a course purchased with Udemy credits?
- What are the benefits of selecting Udemy credits for my refund?
- Why did I not receive Udemy credits for my gift refund?
Can I move my Udemy credit refund to my bank?
No. Once Udemy Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system and sent to your original payment method. Udemy Credits are added to your account immediately after the refund is processed.
Can I have the credit refund sent to my original payment method or bank instead?
Udemy credits cannot be sent to your original payment method, as once the transaction is processed, the refund cannot be reversed in our system. Udemy credits are added to your account immediately after the refund is processed.
How do I refund a course for Udemy credits?
Learn how to refund a course.
Can I cancel my credit refund?
No. Once Udemy Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system.
When should I receive my Udemy credit refund?
Udemy Credits are added to your account immediately after a refund request is processed.
My credit refund is missing.
If you are missing a credit refund from a course you purchased, please check your Udemy Credits Page to view your current credit balance.
If you are receiving a credit refund from a gift, please check with your gift sender if your Udemy course was gifted using credits. If so, the credits will be returned to the original sender's account.
If you are still experiencing issues, please contact our Support Team.
Can I refund a course purchased with Udemy credits?
If you are granted a refund for a course purchase made with Udemy credits, the credits that were applied to the initial purchase will be returned to your Udemy account.
- Learn about our refund policy.
What are the benefits of selecting Udemy credits for my refund?
If your course transaction is eligible for a refund to your original payment method, you can choose to receive that refund in the form of Udemy Credits instead. The credits will be added to your account immediately after your refund is processed and can quickly be used toward your next purchase.
Refunds to your original payment method may take 5 to 10 business days before the funds are posted to your bank account, or longer, depending on your financial institution and location.
- Learn more about our refund policy.
Why did I not receive Udemy credits for my gift refund?
If you are receiving a credit refund from a gift, please check with your gift sender if your Udemy course was gifted using credits. If so, the credits will be returned to the sender.
Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, the credits will be returned to the original sender's account.