Instructors can further enhance the security of their account, and help prevent unauthorized access, by enabling Udemy’s multi-factor authentication feature (MFA). This article outlines how instructors can enable the MFA feature and log into their accounts.
Please note: the MFA option is not currently available in all instructor accounts, however, our team is working to make the feature available for all instructors.
- Learn more about keeping your instructor account secure.
What is multi-factor authentication (MFA) ?
MFA requires a person to use more than one form of verification to access an account, usually by "knowing something" such as a password and by "having something" such as a verification code. MFA can greatly reduce identity theft and unauthorized access to sensitive information in your account.
How instructors log in with MFA
When MFA is enabled for your instructor account, then you may be required to follow the steps outlined below, when logging into your Udemy account.
- After you enter your account’s email address and password while attempting to log into Udemy, you may be notified that a code has been sent to your inbox.
- The code will be sent by Udemy to the email address you have registered for your Udemy account. If you do not see the email in your inbox, please be sure to also check your junk mail folder.
- Note: the code will be valid for 5 minutes. If you don’t receive the code or require that another one be sent, click Resend code on the log in page.
- Next, enter the code you were sent to complete your log in.
Troubleshooting
Below are troubleshooting steps you can take to resolve some common issues regarding the MFA process.
I didn’t receive my code
If you don't receive the verification code, or can’t locate it, verify that the information is being sent to the correct email address. Please check your junk mail folder. If you still can’t locate the code, please wait at least 5 minutes after first clicking the button, and then click Resend code again.
If you still don’t receive the code, please try clearing your cache and cookies and restarting your browser. If this doesn't work, please contact support.
The code is not be accepted
If you've received the code but are encountering an error on the site, please try entering the code again. To receive a new code, wait at least 5 minutes from when you first requested the code; then click ‘resend code’.
Locked out of the site
If too many login attempts are made, you'll be temporarily locked out of the login process. Please wait for an hour and try again. If the problems persist, please contact support.