This article includes instructions for how you can check to see what email address is registered to your Udemy account, or if you have created more than one account. The troubleshooting steps below may be helpful if you’re encountering login issues, or if you’re having trouble finding courses you enrolled in.
Table of contents
- How to check what email address you have registered with Udemy
How to check what email address you have registered with Udemy
If you’re logged into your Udemy account
1. If you're logged into your Udemy account, navigate to your account settings page to view the email associated with your account.
- If you’re using the Udemy mobile app, tap Account at the bottom-right of your device’s screen to see your account’s email address.
2. Review the email make sure no typo or other mistake was made when you created your account.
If the email address is not correct, see these possible actions:
- You have access to the registered email address and want to change it: See steps for changing your account's email address.
- You don't have access to the registered email address and want to change it: See how to contact Udemy support for assistance.
- You want to change the registered email address to an email that's already associated with another Udemy account you own: See how to submit a merge account request.
If you’re not logged into your Udemy account
If you're not logged in to your Udemy account and want to check what email you're registered with, check all your email accounts for confirmation emails from Udemy.
When you enroll in a course, a confirmation email from udemy@email.udemy.com is sent to the email address registered to your Udemy account.
- Note: Be sure to also check your junk/spam mail folder.
If you created your Udemy account using the Apple, Google ,or Facebook sign up option
It’s also possible to create a Udemy account using your Apple, Google, or Facebook credentials. Check your account settings page to see which email you used:
- If you used the Apple sign up option, then you'll see either your Apple account’s email address or a unique, private email address, depending on what you selected during the sign up process.
- If you used your Google or Facebook credentials to sign up to Udemy, then you'll see the email associated with your Google or Facebook account.
Troubleshooting next steps
I created more than one Udemy account
If you determine that you have more than one Udemy account, and would like to merge them, learn how you can submit a merge account request.
I created my account with an incorrect email address
If you believe you may have created a Udemy account with an incorrect email address that included a typo, contact Udemy support for assistance.
I'm encountering login issues
Review troubleshooting steps you can take to resolve common login issues.
I can't find my course(s) in my account
Review troubleshooting tips for finding missing courses.
I recently created an account and didn’t receive a confirmation email for a course I enrolled in
This could indicate an error was made when you entered your email address and the system attempted to send your confirmation email to the incorrect address.
Provided the enrollment went through, however, your course should be available in your My Courses page. For assistance with fixing your incorrect email address, contact Udemy support.
I found emails from Udemy in more than one of my email accounts
You may have more than one active Udemy account. The course you’re looking for could be registered to one of your other accounts.