At Udemy, we understand that transparency in billing is important and that unexpected charges can be frustrating. This article explains international transaction and currency conversion charges, and why they may occur when purchasing courses on Udemy.
- Review answers for the more frequently asked questions we receive regarding currencies, and how currencies are assigned to Udemy accounts.
Why you may see additional charges
Purchases made on Udemy are done so via one of our supported currencies. For example, our Brazilian customers will see prices in Brazilian reais (BRL), or Peruvian Sol for our customers in Peru. While Udemy charges customers in their designated currency, there are instances where you might see an additional charges on your credit card statement. Here's why:
Currency conversion: Some transactions on Udemy are processed through our designated payment processors, which may use currencies like USD or EUR. This can lead to currency conversion if your credit card company processes transactions in a different currency. Your credit card company may charge a foreign exchange fee in such cases.
Cross-border transactions: Another scenario where additional charges can occur is when your credit card and Udemy are registered in different countries. Even if the currency used in the transaction matches your local currency, your credit card company might apply an international transaction fee.
If you notice these aforementioned transactions in your banking information and have additional questions about them and why they were applied, please reach out to your financial institution for more information.
How to minimize additional charges
While some additional charges may be out of our control, you can take steps to minimize them.
Consider using a credit card that allows you to hold multiple currencies. Such cards often offer better exchange rates and lower conversion fees. We recommend contacting your financial institution if you have more questions regarding how to minimize these charges.
Still have questions?
If you still have questions about billing or additional charges, please contact your financial institution or Udemy Support.