Updated: August 15, 2024
Udemy is committed to improving lives through learning by providing flexible and effective skill development to empower both individuals and businesses globally. As part of our commitment to both education and transparency, we are providing the following information as required by the EU Digital Services Act (the “DSA”).
Single point of contact for authorities
Article 11 of the DSA stipulates online platforms must designate a single point of contact to enable direct communication with EU Member State authorities, the European Commission, and the European Board for Digital Services regarding the enforcement and implementation of the DSA.
These authorities can contact Udemy regarding the DSA at dsacompliance@udemy.com. Such communications should be in English. In addition, please be sure to include your full name, contact information, and the name of the EU-based authority on whose behalf you are contacting us.
Report Illegal Content per Article 16 of the DSA
To report content you see on the Udemy platform that you believe to be illegal click here. You can also flag suspected illegal content on the Udemy platform through the Report Abuse feature.
If you are a trusted flagger, you may either use the above form to report content or contact us at dsacompliance@udemy.com. In accordance with the DSA, trusted flagger reports will be prioritized for review.
Out of Court Dispute Resolution Option for EU Users
Under the DSA, EU Member States must certify independent out-of-court settlement bodies to handle eligible disputes. The European Commission will maintain a website listing these certified bodies. As of June 30, 2024, no bodies have been certified yet Udemy is not obligated to abide by their decisions.
Eligible disputes include cases where content visibility or account access has been restricted due to illegal content or policy violations, or where content reported by users as unlawful or in violation of policies remains unremoved by Udemy.
Information on average monthly active recipients in the European Union
Article 24 (2) of the DSA requires online platforms publish information about their average monthly active users in the EU at least once every six months.
For the six-month period ending on June 30, 2024, calculated as an average, Udemy had approximately 4.1 million monthly active recipients (as defined by the DSA) of its service in the European Union. In order to calculate the number of monthly active recipients, Udemy counts the number of unique visitors (excluding bots) who have visited the Udemy platform through udemy.com during a calendar month and takes the average of the past 6 calendar months
This information is provided solely to satisfy the requirements of the DSA and should not be used for any other purpose. This information may differ from user metrics reported in other contexts.