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  1. Udemy
  2. Purchase/Refunds
  3. Udemy Gifts

Redeeming Gifts: Frequently Asked Questions

The article answers frequently asked questions and troubleshooting steps when redeeming a gift on Udemy.

  • Learn how to redeem a Udemy gift.
  • View our frequently asked questions on sending a gift at Udemy

Frequently Asked Questions:

  • How do I access my gifted course on Udemy?
  • I did not receive my gift email
  • I cannot redeem my course
  • I redeemed but cannot find my Udemy gift
  • How do I refund my gift?
  • I would like to receive my gift in a separate account
  • Can I redeem a gift in my own account?
  • Can I exchange my Udemy gift for another course?
  • Why did I not receive credits for my refunded gift?
  • How do I redeem a gift or code for Udemy credits?

How do I access my gifted course on Udemy?

Learn how to redeem a Udemy gift.

I did not receive my gift email

Please be sure to check your spam or junk folder in your email account to see if the email notification for the gift is there. 

If you're still unable to find it, please have the gift sender contact our Support Team with the email the gift was supposed to be delivered to and the title of the course. 

I cannot redeem my course

Please make sure you are logged in to your Udemy account on the email to which the gift was sent. Additionally, gifts cannot be redeemed on the mobile app.

If you’re still experiencing issues, please view our troubleshooting steps for website issues on Udemy.com. 

I redeemed but cannot find my Udemy gift.

Learn how to find your missing course.

How do I refund my gift?

Learn how to request a refund for a Udemy gift to potentially receive Udemy credits.

I would like to receive my gift in a separate account

If the gift has not been redeemed, please have the gift sender contact our Support team with the following details: 

  • The email address the gift was delivered to.
  • The email address the gift was supposed to be delivered to.
  • The title of the course purchased as a gift.

If the gift has already been redeemed, you will not be able to transfer it to a separate account. 

Can I redeem a gift in my own account?

Udemy gifts cannot be redeemed from the same email from which the gift was sent.

Can I exchange my Udemy gift for another course?

You cannot directly exchange one gift for another course on the Udemy platform. Provided the request meets our refund guidelines, you may be able to submit a refund request and receive credits (Learn more).

Why did I not receive credits for my refunded gift?

Credits will not be issued for course requests that do not meet our refund policy or our 30-day, refund policy.

Additionally, Udemy credits are not transferable to other accounts through refunds. If your Udemy course was gifted using credits, the credits will be returned to the original sender's account.

  • View our frequently asked questions on Udemy credits

How do I redeem a gift or code for Udemy credits?

Learn how to redeem a gift for Udemy credits.

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  • How to Redeem a Udemy Gift
  • How to Refund a Course
  • Sending Gifts: Frequently Asked Questions
  • How to Find Your Missing Course
  • How to Send a Udemy Gift

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Related articles

  • How to Redeem a Udemy Gift
  • How to Refund a Course
  • Sending Gifts: Frequently Asked Questions
  • How to Find Your Missing Course
  • How to Send a Udemy Gift

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

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