en-us es pt tr de
disabled
Back To Udemy

Sign in
English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
  • Sign in
  • English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
Search for solutions
Student Topics
Instructor Topics
Udemy Business Topics
Read article
Combined Results
The email address associated with your Udemy account
Do these help?
What's this?
Submit a Data Access or Deletion Request
Additional Comments
No comments provided.
This email does not match the email associated with your Udemy account.
Please check that you have entered the correct email addresses.
Udemy Business
Please let us know how this article can be improved to help resolve your question or issue. Thank you for taking the time to share your feedback.
Feedback submitted here will not create a support ticket and is not directly accessed by our support team. If you require assistance, please contact Udemy Support.
Thank you. Your feedback has been recorded.
Please enter the course URL as www.udemy.com/course/course_name. Click here for help.
Please login using the email associated with your Udemy account so we can better assist you.
I am a...
Udemy Support
Help and Support
Do any of these articles answer your question?
If they do, we can close your request
I found my answer. Close my request.
I still need help.
  1. Udemy
  2. Troubleshooting
  3. Course Taking Issues

Why Won't the PDF Load?

Sometimes, a PDF document will take a while time to load. From the course dashboard, check how many pages is included in the document. If the document has multiple pages it's likely that the large file size is impacting the load time. Try refreshing the page to fix the issue.

  • Need course help? Learn how to troubleshoot course issues.

The PDF is Loading as a Grey Screen

  1. Right-click on the grey rectangle.
  2. Click Save As... to download the PDF to your computer.
  3. Manually mark the lecture as complete.

grey_screen.png

Was this article helpful?
130 out of 828 found this helpful

Related articles

  • How to Mark or Unmark Lectures as Complete (on a Browser)
  • How to Contact Udemy Support
  • How to Ask a Question About a Course You're Taking
  • How to Troubleshoot Audio & Video Issues (on a Browser)
  • Resolving The "Problem With Your System Settings” Video Error

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

Contact Us

Related articles

  • How to Mark or Unmark Lectures as Complete (on a Browser)
  • How to Contact Udemy Support
  • How to Ask a Question About a Course You're Taking
  • How to Troubleshoot Audio & Video Issues (on a Browser)
  • Resolving The "Problem With Your System Settings” Video Error

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

Contact Us
'student','pdf','load','document','ebook','grey','gray','upload','download','save','Taking a Course','title:Why Won't the PDF Load?',
English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Affiliate
  • Investors
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2025 Udemy, Inc.
true