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  1. Udemy
  2. Troubleshooting
  3. Course Taking Issues

Why Won't the PDF Load?

Sometimes, a PDF document will take a while time to load. From the course dashboard, check how many pages is included in the document. If the document has multiple pages it's likely that the large file size is impacting the load time. Try refreshing the page to fix the issue.

The PDF is Loading as a Grey Screen

  1. Right-click on the grey rectangle.
  2. Click Save As... to download the PDF to your computer.
  3. Manually mark the lecture as complete.

grey_screen.png

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Related articles

  • Downloading Course Resources
  • How to Download Your Certificate of Completion (on a Browser)
  • How to Mark or Unmark Lectures as Complete (on a Browser)
  • How to Access Resources on The Android App
  • Troubleshooting Video Issues on The Mobile App
Contact Us
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