This article explains how you change your email login while accessing Udemy on a browser. It also outlines what steps to take if you can no longer access the email address that is registered to your Udemy account.
- Using the Udemy mobile app? Learn how to change your account’s email address on the mobile app.
Please note: If you do not see an edit pencil icon next to the email box, please review the instructions below to add a password to your account.
Important security notes:
- To further enhance the security of your Udemy account, multifactor authentication (MFA) may need to be enabled before you can change your account’s email address. The authentication code will be sent to the email address you have registered for your Udemy account. Learn how to enable MFA.
- If you change your account’s email address, any credit card information you have saved in your account will be deleted. In addition, in order to change your email address you will be prompted to enable
How to change your account’s email address
You can change your account’s email address by following the steps below. As noted above, MFA may need to be enabled before you can change your account’s email address.
1. After you log into your Udemy account, via your browser, navigate to your account settings page.
2. Click the pencil icon beside the email box.
Please note: If you do not see an edit pencil icon next to the email box, this indicates you registered for Udemy using an Apple, Google, or Facebook account. To enable editing and change your account's email address, you will first need to set up a password for your account.
- Please follow the instructions for how to change your password, to set up a password for your Udemy account using the same email address registered with your Apple, Google, or Facebook account.
3. Enter the new email address and your password if required.
- Depending on your account settings, you may be required to enter a six-digit verification code, which our system will send to the new email address you wish to add to your Udemy account.
- To maintain a secure and reliable platform, we require email validation when changing your email address, or when signing up for a new account. If you experiencing issues, please review our troubleshooting steps.
4. Click Save.
Unable to access your Udemy account’s email address?
If you’re unable to access the email address that’s registered with your Udemy account (e.g., you no longer have access to the email address or a typo was made in the email address when you signed-up to Udemy), you can submit a request to our team to associate your account with a new email address.
Please note: The email you wish to change to must not be registered to an existing Udemy account. If this is the case, please proceed to submit a merge account request.
In order to submit an email change to our team for existing Udemy accounts, please provide the following information when contacting our team.
1. Account ownership verification:
In order to verify your ownership of both accounts, our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.
This can be in the form of:
- a bank statement showing the purchase OR
- an enrollment email you received upon purchase.
You can also provide a screenshot of either of these two options.
Please note: As an additional security precaution, screenshots of the purchase history page will not be accepted.
2. Email addresses:
Please provide the email address you currently cannot access, which is linked to your Udemy account, along with the new email address you'd like to use that isn't associated with any Udemy account.
Once you have the information below to provide to our team, contact support to begin the email change or merge account process.
Other questions?
Review our troubleshooting steps for resolving login, email, and password issues.