Students often go to the Q&A board to ask a question about the course. They might be confused about a specific part of the course, or they might ask you to give feedback on some of their own work. Your responses on question posts will help boost student satisfaction and encourage students to never stop learning!
To use the Q&A effectively, follow these simple steps:
- Respond: Respond promptly to questions
- Motivate: Keep questions and discussions lively and students motivated
- Educate: Focus on educating students by providing thorough, informative answers
See below for examples of some of our instructors who have done this really well.
Responding to questions promptly is one of the most effective ways to keep students happy. On average, students who receive a response in less than 5 days are more likely to consume additional content and give courses a higher rating
Teresa L Greenway has a highly engaged student base on her course “Bake Real Artisan Sourdough Bread like a Professional.” She often responds to question posts within the same day, garnering respect and thanks from students on their learning journey. It’s no wonder that her course has so many 5-star reviews!
Using the Q&A will help keep students motivated, so make sure you have lively discussions that show your investment in students’ success. Ask questions back to students or offer feedback on their work to keep them coming back!
Check out Rick Walter’s question posts, which have just the right amount of praise and encouragement for students as well as some fun gifs!
Make sure that you always provide helpful and thorough answers to students’ questions. You can supplement your answers with external links to GitHub, YouTube, or other free, accessible sources. Sometimes it takes more than one reply to solve the issue, but your students will appreciate your commitment!
You can even provide your own example to students if they’re having trouble with a concept. Take a look at this answer from Marco Vale in his Pixel Art course:
For information on how to access and use the instructor Q&A dashboard, please refer to this article.