If you find you have a question about a course you are enrolled in, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.
Please note:
- The Q&A and messaging features are not available in free course enrollments.
- The messaging feature is not available on the Udemy mobile app.
- Only enrolled students can message the instructor of a paid course directly (if messaging is enabled).
- Can’t find a course you purchased? Review troubleshooting steps to find your missing course.
How to use the Q&A
In the Q&A you can view answers the instructor or teaching assistant has posted to questions from students, as well as Featured Questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it.
To access the Q&A, click the Q&A icon below the course player.
Next, type your question in the Search all course questions option, and if another student has asked this question before it will appear below. Questions and answers containing the same words will also be included.
You can also use the filters that appear below the search bar to help you find the information you’re looking for.
If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A.
Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.
The instructor’s availability
When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer.
Follow a question and its responses
You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a student or instructor posts a response, we’ll send you a notification.
To stop following a question and the thread of responses, click on Following Replies.
Edit or delete a question or comment
If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.
Either the student who asked the question, or the course instructor, can delete the post.
How to send a message to your course instructor
Using the Q&A is typically the fastest way to get answers to questions you have about a course. If direct messaging is enabled by the instructor of the paid course, however, enrolled students can send them a message by following these steps.
- Navigate to your Messages page (the Messages page can also be accessed in the drop-down menu, which appears when you click your initials or profile image at the top right of the page).
- Click Compose.
- Enter the instructor’s name and your message.
- Click Send.
You can also access the messaging feature by clicking Overview below the course player, scrolling down to the instructor’s profile, and by clicking on their name.
Please note that since courses are owned and managed by the instructors, Udemy does not have any control or information regarding their response time.
As noted above, instructors have the option to turn off the messaging feature .
Do you have a question about a course you’re not enrolled in?
If you are not enrolled in a course, but you want to find out more about it, you can scroll through the student feedback and reviews to learn more.