If you find you have a question about a paid course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.
Please note: the Q&A and messaging features are not available in free course enrollments. The messaging feature is not available on the Udemy mobile app.
How to use the Q&A
In the Q&A you can view answers the instructor or teaching assistant has posted to questions from students, as well as Featured Questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it.
To access the Q&A, click the Q&A icon below the course player.
Next, type your question in the Search all course questions option, and if another student has asked this question before it will appear below. Questions and answers containing the same words will also be included.
You can also use the filters that appear below the search bar to help you find the information you’re looking for.
If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A.
Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.
The instructor’s availability
When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer.
Follow a question and its responses
You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a student or instructor posts a response, we’ll send you a notification.
To stop following a question and the thread of responses, click on Following Replies.
Edit or delete a question or comment
If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.
Either the student who asked the question, or the course instructor, can delete the post.
How to send a message to your course instructor
Using the Q&A is typically the fastest way to find or receive answers to questions you may have about a course. You can, however, also message the instructor of a paid course you’ve enrolled in by following the steps below.
- Click Overview below the course player and then See More.
- Scroll down. You will see the instructor's profile at the bottom. Click on the instructor's name and you will be directed to their profile page.
- Click Send message.
- Compose a message and click Send.
Please note that since courses are owned and managed by the instructors, Udemy does not have any control or information regarding their response time.
If you have any additional questions about asking a question in your course, please contact us here.