If you're encountering issues or warning notifications while you're attempting to send an announcement or promotional email, then these troubleshooting steps should help. In addition, this article includes steps you can take to help avoid formatting and delivery errors.
Troubleshooting Announcement And Promotional Email Delivery Issues
If you're encountering a warning notification regarding links, please note that external links are not permitted in promotional emails, and Udemy course links cannot be sent in announcements. Please remove these links and try again.
False External Link Warnings
If you don't have any external links, the announcement and promotional email editor may be mistaking a string of text with a period in the middle as a link. Removing any unnecessary punctuation, and ensuring there's a space after every period, may resolve this. For example, the text "Here's a great deal.My course is only $15." could trigger the external link warning, because of "deal.My".
Occasionally false warnings for links can also occur when a promotional email or announcement is copied and pasted from another source (Microsoft Word, Google Doc, etc.). We recommend instructors compose the notification using the text editor, as embedded formatting may cause unexpected issues. Pasting the copy into the announcement and promotional email tool with no formatting intact, may also resolve the issue.
Sending Promotional Emails to Free Courses
Ensure that you are not attempting to send a promotional email to any free courses you're teaching. Promotional emails are not permitted to be sent to free courses.
If you continue to encounter issues sending your notification, please contact Udemy support and include its text, and any images you're including, so we can trouble shoot the issue further. Sending a screenshot of the error sign you're seeing will also help the support team.
Are You Listed as a Visible Instructor?
In order to send a promotional email or announcement, you must be listed as a visible instructor for the course. If you're not listed as visible instructor, then the Create icon will not be active on the Communications page.
Attempting to Send Emojis in Your Message
The announcement and promotional email text editor does not support emojis, so do not include emojis in your message. Doing so will cause formatting and delivery errors.
Formatting Issues in Sent Messages
As noted above, we recommend creating your message in the announcement and promotional email text editor, rather than copying and pasting in your message, to help avoid unexpected formatting issues.
For more information on instructor permissions and how to edit them, please click here.