We know how upsetting it can be if you think your account may have been accessed without your authorization. But, before you panic and conclude your account has been compromised, consider whether there may be a reasonable explanation for the activity you’ve encountered. Here are some common explanations for activity that can be mistaken for a security breach.
I can't login:
Is it possible you’ve forgotten your password? Or if you’ve recently created an account, could the password that was entered be different than you recall? If so, you can request a password reset email by following these steps.
I can’t find the courses I enrolled in:
Could the course have been archived by accident? If so, you can follow these steps to locate the course and return it to your My Courses.
Could you have used a different email address to create the account? Or misspelled your email address by accident when you created it? Could you have more than one account as a result? This article has more troubleshooting tips if you’re unable to find your course.
It looks like someone was watching my courses:
Has someone you know used your computer or mobile device recently? Is it possible they watched one of your Udemy courses? Or, could you have left a lecture playing by accident? Do you have the autoplay feature enabled in the lecture player? If so, this could explain why your course progress is presented differently than what you recall.
What to do if you believe your account was compromised
If you’ve noticed suspicious activity in your account, which cannot be explained by the reasons above, then immediately request a password reset email by following these steps. Accounts can become compromised if an individual gained access to your login credentials through fraudulent activities, like for example, a phishing scam.
Please note: your password will automatically be reset after you initiate the password reset process.
If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the firstname.lastname@example.org email is added to your safe sender list. For information on how to add the Udemy address as a safe sender, please refer to this article.
If you do not receive a password reset email, and are unable to set a new password, then please contact Udemy Support.