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Closing Your Account (Browser Instructions)

This article outlines how you can close your Udemy account while accessing Udemy on a browser. If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy Support. ​

  • Using the mobile app? Review how to close your Udemy account on the mobile app.

Important information regarding account closures

Course access: Please note that by closing your Udemy account your account will be deleted and you will lose access to all the courses you’ve enrolled in, including purchased courses. If a course was purchased within the past 30 days, however, you can request a refund before closing your account.

Account data: When you delete your account, the personal data associated with your account will be deleted or anonymized. This includes your account data and platform usage data. Please note, however, that we must retain certain data, like a record of payment transactions and data required for legal reasons. Any retained data will be deleted once the purposes of retention have been served. For additional information, please see our Privacy Policy.

Note:  If you wish to revoke the close account request, you must notify our team of this within 14 days of submitting your close account request. Once the request for your account has been completed, and your account is fully deleted and anonymized, we will not be able to reinstate your account.

How to close your Udemy account (browser instructions)

1. Sign in to your account.

2. Move your cursor to your avatar at the top right-hand corner of the page.

3. Click on your name from the drop down menu to navigate to your Profile page.

clicking_to_go_to_profile_page.jpg

4. Next, click Close Account on the left-hand side and then Close Account on the right.

5. Depending on your account settings, you may be required to enter a six-digit verification code that our system will send to your account's email address. Otherwise, please enter your password. Then, click Close Account again.

  • Note: if you encounter an error message to contact support while attempting to close your account, instructions on how to do so are available in this Help Center article.

closing_an_account.jpg

6. As of 6/12/2024: After you have submitted your close account request, a confirmation email from no-reply@e.udemymail.com will be sent to the email address you registered with your Udemy account. The email will include instructions for how you can keep your Udemy account open if you change your mind. 

As noted above, if you wish to revoke the close account request, you will need to do so within 14 days of submitting your close account request.

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  • How to Contact Udemy Support
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  • How to Sign up With Udemy and Log in or out (on a Browser)

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

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Related articles

  • How to Contact Udemy Support
  • Closing Your Account on The Mobile App
  • How to Close an Instructor Account (Browser Instructions)
  • How to Refund a Course
  • How to Sign up With Udemy and Log in or out (on a Browser)

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

Contact Us
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