If you've encountered an error while attempting to purchase a course, then one of these trouble shooting steps should resolve the problem, so you can enroll and start learning!
Card and Location- The card and country you're in have to match or the charge will not be approved. Use a card registered to the country you are in.
International Cards - Your bank or account may not be set up for international purchases (we're in the United States). Try a different card or try using Paypal; or, try using our mobile app.
In the UK or Canada? Enter your Post Code in the "Zip Code" field. If your payment failure states it is due to zip code, contact your bank to ensure they have the right one on file. If zip codes aren't applicable in your country, please try entering all zeros (00000) into the zip code/postal code field.
Incorrect Info - Make sure that your card number, CVV/security code, and expiration date are entered correctly. Please note, copying and pasting card info will not work.
CVC Code - Our payment system only accepts numbers for this field. Please note that entering letters here will not work.
Cache Issues - If you're sure you're entering the right card number, and it's still telling you it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again. For instructions on how to clear your cache, please click here.
If you see the message "Oops, something went wrong," often this is caused by Udemy accounts that use a Rocketmail email to login. Unfortunately, payment attempts from Rocketmail accounts will not be accepted by our system. Please try changing your e-mail address to a non-Rocketmail domain and try again.
If you do not have a Rocketmail address, or you're still having issues purchasing a course, please contact Udemy Support.