Having trouble completing a purchase? Purchase attempts can fail for a variety of reasons: please have a look at some of the most common issues that can happen, when attempting to make a purchase on Udemy.
For Turkey residents, please click here to view troubleshooting steps on how to resolve purchase issues.
At this time, we accept all major credit and debit cards (Visa, MasterCard, American Express, and Discover). If you’re having trouble purchasing a course with a card, please note you can also purchase courses using Paypal or our mobile app, which uses Apple's or Google Play's payment system depending on your device, often in your local currency.
Students in Brazil can also purchase courses using Boleto Bancario.
Common Troubleshooting Steps for Failed Card Purchases
Debit Cards Issued Outside of the United States
Udemy is based in the United States, and we accept all major debit and credit cards, as well as local debit cards in many countries. However, debit cards in some countries might not allow foreign transactions. If you’re trying to purchase with a debit card that was issued outside of the U.S., and you are experiencing trouble making a payment, call your bank to ensure it’s authorized for international purchases.
Incomplete / Incorrect Name
Please ensure you are entering the first and last name of the card account holder, exactly as it appears on the card in the Name on Card field. If the name isn’t entered the same way, the purchase may be declined. For example, if the card account holder’s name reads John R. Doe, then John R. Doe must be entered, as shown below.
Is the issuing country for your card different from your country of residence? If so, your card might not be approved. If you experience trouble using the card, contact Udemy Support and we can look into this for you.
Saved Payment Method
Are you trying to purchase with a saved payment method? As an initial step, try deleting it and re-adding it to ensure the details are correct and up to date. For more information about how to do this, please refer to this article. You can also remove it from your Udemy profile by clicking here.
Multiple IP addresses can trigger card authorization problems. We advise that you refrain from using a virtual private network (VPN) while making a purchase on Udemy, which may cause the transaction to fail.
Postal Code Issues
If your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file. If zip codes aren't applicable in your country, however, and you still see a zip code field, please try entering all zeros (00000).
Too Many Attempts / Card Usage in 24 hours
Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.
Our payment processor only accepts numbers for this field. Please ensure you are entering numbers and that the code is correct, as listed on the back of the card.
Rocketmail Email Addresses
Payment attempts from Udemy accounts tied to a Rocketmail address will not be accepted by our system. Please try changing your email address to a non-Rocketmail domain and try again.
If you're sure you're entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again. For instructions on how to clear your cache, please click here.
To protect your security and privacy, a bank does not always share with Udemy why a payment method was declined. Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues. Because Udemy does not have direct insight into the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.
It’s important to let your bank know that you would like to make a payment on Udemy.com, that Udemy is a company based in the United States, the amount you expect to spend, and that we do not bill recurringly.
Have other payment questions? Please have a look at some of other topics in our Support Center related to purchasing courses:
For any other questions, please contact Udemy Support.