How to Manage Student Feedback Using the Reviews Dashboard – Udemy

Reviews are one of the main ways that learners can leave public feedback on a course for other students to see. This article explains how instructors can view all reviews and review insights using the Reviews dashboard in the Instructor tab.

How to access the Reviews dashboard

1. Navigate to the course page (Learn how).

2. Next, click on Reviews.

Filtering reviews

You can filter by course, recency, star rating, and source ("All" or "Udemy Business"). In addition, you can see all the reviews your courses have received by using the CSV export feature. The export feature is posted below the Sort By option on the right-hand side.

Responding to reviews

To respond to a review, click the “Respond” button. Then, type your response in the box.

Please note: Only visible instructors of a course can respond to reviews. Learn how to check whether or not you are a visible instructor.

Once you click “Post Response”, your response will be posted on the course landing page. You can edit or delete a response at any time.

For each course, only one review per student is publicly visible. This means that once a student updates the review, your response will no longer appear on the course landing page.

Although ratings without reviews do not appear on the course landing page, you are able to reach out to your student by clicking "Respond" and asking for clarification. The student is notified and is prompted to leave a review. If the student leaves a review, it will appear on the course landing page.

Why do some ratings have no comments?

Requiring students to leave comments would make it more difficult for a student to leave a review, which in turn, might result in artificial ratings (they might choose to not leave a review as a result). We hope to capture a wide range of opinions about a course, good or bad. View our frequently asked questions about Udemy's course reviews.

Leveraging attribute-level feedback from students

Sometimes students leave a star rating but do not include a written review. While the star rating is helpful for other students, reviews are more helpful when instructors understand the context behind the star rating. Through attribute-level feedback, students can select a reason for their review. Your dashboard will become populated with this feedback as students respond to this prompt.

You can view the attribute-level feedback a specific student leaves for your course, in the reviews section of the instructor dashboard. If a green, plus sign appears beside the feedback, then this indicates that the student believes the course includes that attribute. If a red negative sign appears, however, then the student indicated the course did not include it. If a question mark appears, then the student did not select yes or no.

Course rating

A course’s ratings can be viewed via the Instructor Dashboard and are posted as the Course Rating. The Course Rating is calculated by considering factors like the recency of the rating and the amount of the course that the student consumed before leaving their rating.

View detailed guidelines on Udemy’s review system.

Accessing Reviews Insights

Instructors can access their course rating insights to gain better insights on their course's ratings. To access this feature, click on the Insights tab.

Filtering Options

You can filter insights by course, time range, and star rating. The available options for star ratings include:

4-star ratings and above
3.5 stars and below

Exploring Reviews Insights Themes

You'll see up to five insight themes based on learner questions in your course. Click each theme bubble to view the theme summary and sampled reviews.

Not seeing themes? This might be because there hasn't been enough learner interaction to identify recurring topics within the set time frame. As learner engagement increases, themes will become visible.

You can also use the Edit course buttons to view or update your content directly from the dashboard, based on user insights.

Table of contents