Reviews are one of the main ways that students can leave public feedback on a course for other students to see. Instructors can view all reviews using a dashboard in the Instructor tab.
How to Access The Reviews Dashboard
- Navigate to the course page (steps on how to can be viewed here).
- Click Performance on the left-hand side.
- Next, click on Reviews.
You can filter by course, recency, and star rating. In addition, you can see all the reviews your courses have received by using the CSV export feature. The export feature is posted below the Sort By option on the left hand side.
Responding to Reviews
To respond to a review, click the “Respond” button. Type your response in the box. Please note, only visible instructors of a course can respond to reviews.This article will explain how to check whether or not you are a visible instructor.
Once you click “Post Response”, your response will be posted on the course landing page. You can edit or delete a response at any time.
For a course, only one review per student is publicly visible. This means that once a student updates the review, your response will no longer appear on the course landing page.
Although ratings without reviews do not appear on the course landing page, you are able to reach out to your student by clicking "respond" and asking for clarification. The student is notified and is prompted to leave a review. If the student leaves a review, it will appear on the course landing page.
Why do Some Ratings Have no Comments?
Requiring students to leave comments would make it more difficult for a student to leave a review, which in turn, might result in artificial ratings (they might choose to not leave a review as a result). We hope to capture a wide range of opinion about a course, good or bad.
Leveraging Attribute-Level Feedback From Students
Sometimes students leave a star rating but do not include a written review. While the star rating is helpful for other students, reviews are more helpful when instructors understand the context behind the star rating. Through the attribute-level feedback students can select a reason for their review. Your dashboard will become populated with this feedback as students respond to this prompt.
You can view the attribute-level feedback a specific student leaves for your course, in the reviews section of the instructor dashboard. If a green, plus sign appears beside the feedback, then this indicates that the student believes the course includes that attribute. If a red negative sign appears, however, then the student indicated the course did not include it. If a question mark appears, then the student did not select yes or no.
A course’s ratings can be viewed via the Instructor Dashboard and are posted as the Course Rating. The Course Rating is calculated by considering factors like the recency of the rating and the amount of the course that the student consumed before leaving their rating.
If you have additional questions regarding how to view and manage your course reviews, please contact our support team.
For detailed guidelines on when the Trust & Safety team will remove a review, please go here.