en-us es pt tr de
disabled
Back To Udemy

Sign in
English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
  • Sign in
  • English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
Search for solutions
Student Topics
Instructor Topics
Udemy Business Topics
Read article
Combined Results
The email address associated with your Udemy account
Do these help?
What's this?
Submit a Data Access or Deletion Request
Additional Comments
No comments provided.
This email does not match the email associated with your Udemy account.
Please check that you have entered the correct email addresses.
Udemy Business
Please let us know how this article can be improved to help resolve your question or issue. Thank you for taking the time to share your feedback.
Feedback submitted here will not create a support ticket and is not directly accessed by our support team. If you require assistance, please contact Udemy Support.
Thank you. Your feedback has been recorded.
Please enter the course URL as www.udemy.com/course/course_name. Click here for help.
Please login using the email associated with your Udemy account so we can better assist you.
I am a...
Udemy Support
Help and Support
Do any of these articles answer your question?
If they do, we can close your request
I found my answer. Close my request.
I still need help.
  1. Udemy
  2. Course Management
  3. Student Engagement

How to Manage Student Feedback Using the Reviews Dashboard

Reviews are one of the main ways that learners can leave public feedback on a course for other students to see. This article explains how instructors can view all reviews and review insights using the Reviews dashboard in the Instructor tab.

Table of contents

  • How to access the Reviews dashboard
  • Filtering Reviews
  • Responding to reviews
  • Why do some ratings have no comments?
  • Leveraging attribute-level feedback from students
  • Course rating
  • Accessing Reviews Insights
  • Exploring Reviews Insights Themes

How to access the Reviews dashboard

1. Navigate to the course page (Learn how).

2. Next, click on Reviews.

Filtering reviews

You can filter by course, recency, star rating, and source ("All" or "Udemy Business"). In addition, you can see all the reviews your courses have received by using the CSV export feature. The export feature is posted below the Sort By option on the right-hand side.

Responding to reviews

To respond to a review, click the “Respond” button.  Then, type your response in the box. 

Please note: Only visible instructors of a course can respond to reviews. Learn how to check whether or not you are a visible instructor.

Once you click “Post Response”, your response will be posted on the course landing page. You can edit or delete a response at any time.

For each course, only one review per student is publicly visible. This means that once a student updates the review, your response will no longer appear on the course landing page.

Although ratings without reviews do not appear on the course landing page, you are able to reach out to your student by clicking "Respond" and asking for clarification. The student is notified and is prompted to leave a review. If the student leaves a review, it will appear on the course landing page.

Why do some ratings have no comments?

Requiring students to leave comments would make it more difficult for a student to leave a review, which in turn, might result in artificial ratings (they might choose to not leave a review as a result). We hope to capture a wide range of opinions about a course, good or bad. View our frequently asked questions about Udemy's course reviews.

Leveraging attribute-level feedback from students

Sometimes students leave a star rating but do not include a written review. While the star rating is helpful for other students, reviews are more helpful when instructors understand the context behind the star rating. Through attribute-level feedback, students can select a reason for their review. Your dashboard will become populated with this feedback as students respond to this prompt.

attributes.jpg


You can view the attribute-level feedback a specific student leaves for your course, in the reviews section of the instructor dashboard. If a green, plus sign appears beside the feedback, then this indicates that the student believes the course includes that attribute. If a red negative sign appears, however, then the student indicated the course did not include it. If a question mark appears, then the student did not select yes or no.

attribute_levels.jpg

Course rating

A course’s ratings can be viewed via the Instructor Dashboard and are posted as the Course Rating. The Course Rating is calculated by considering factors like the recency of the rating and the amount of the course that the student consumed before leaving their rating.

View detailed guidelines on Udemy’s review system.

Accessing Reviews Insights

Instructors can access their course rating insights to gain better insights on their course's ratings. To access this feature, click on the Insights tab.

Filtering Options

You can filter insights by course, time range, and star rating. The available options for star ratings include:

  • 4-star ratings and above
  • 3.5 stars and below

Exploring Reviews Insights Themes

You'll see up to five insight themes based on learner questions in your course. Click each theme bubble to view the theme summary and sampled reviews. 

Not seeing themes? This might be because there hasn't been enough learner interaction to identify recurring topics within the set time frame. As learner engagement increases, themes will become visible.

You can also use the Edit course buttons to view or update your content directly from the dashboard, based on user insights.

Was this article helpful?
74 out of 113 found this helpful

Related articles

  • Performance: How to Track And Understand Your Udemy Impact
  • Udemy Review System Guidelines
  • Access the Instructor View and Course Page
  • How to Leave and Edit a Course Rating
  • Rules Against Manipulating or Influencing the Review System

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

Contact Us

Related articles

  • Performance: How to Track And Understand Your Udemy Impact
  • Udemy Review System Guidelines
  • Access the Instructor View and Course Page
  • How to Leave and Edit a Course Rating
  • Rules Against Manipulating or Influencing the Review System

By clicking to access Udemy’s support virtual assistant, you are agreeing to Udemy’s Terms of Use and Privacy Policy.

Contact Us
'instructor','review','reviews','course reviews','student reviews','engagement','feedback','support_and_ufb','course review','reviews dashboard','review dashboard','student feedback','instructor dashboard','responding','response','title:How to Manage Student Feedback Using the Reviews Dashboard','dont-localize',
English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Affiliate
  • Investors
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2025 Udemy, Inc.
true