This article includes frequently asked questions regarding the course-taking experience and who learners should contact if they have a question or issue with their course
- Learn how to ask a question about a course you are taking.
Table of Contents
- Who do I contact for a question or issue with a course?
- Who do I contact for audio, video, and website issues?
- I haven't received a response to a question in my course.
- How do I report a violation in a course?
- My course has outdated information or resources.
- I cannot find my course.
- Does my course prepare me for a specific certification exam, or will I receive accreditation upon completion?
- How do I ask a question for a course I am interested in?
- My course does not have subtitles in my language
Troubleshooting course issues
Who do I contact for a question or issue with a course?
When to contact the instructor
As courses are owned and managed by the instructors themselves, we recommend contacting the instructor directly for the questions outlined below. They are the best prepared to resolve your issue or answer your question so you can resume your learning.
The following are commonly asked questions for instructors.
- Questions regarding course content or materials, including applications, software or other products required for the course.
- Questions or problems with the answers or information in a curriculum item like quizzes, coding exercises, practice tests, or assignments (which may be preventing you from completing the curriculum item).
- Audio or video issues with a specific course or course lectures (see below for more information)
- Problems opening external links or websites (outside of Udemy.com) that are included in the course materials.
- Problems with downloaded course resources and files (PDFs, spreadsheets, file formats)
- Subtitle requests in different languages (see below for more information)
- Requests for changes to course content or materials
Please note: Use of the Report Abuse feature on the course platform should be used for reporting violations on the Udemy platform. For course-related issues, please contact the instructor to address your issue.
Who do I contact for audio, video, and website issues?
If you are having a technical issue with your course, please review other sections on other courses to determine whether the issue is occurring in a single course or across multiple courses.
- Only enrolled in one course? Learn how to preview and compare courses.
Single issue: If you are experiencing issues with a single course, lecture or course feature, this could indicate you are experiencing an issue specific to that course. We recommend contacting the instructor to resolve your issue.
Recurring issue: If the issue is taking place across multiple courses, please review the following resources to troubleshoot your issues:
- Audio/video: Learn how to troubleshoot audio or video issues on the course player.
- Website issues: Learn how to troubleshoot website issues on Udemy.com.
- Mobile issues: View our resources for troubleshooting issues on the Udemy mobile app.
Frequently asked questions
I haven't received a response to a question in my course.
If you’ve posted a question for your instructor and haven’t received a response yet, we encourage you to review if the instructor has posted their availability in the Q&A and when you can expect an answer before you follow-up.
While Udemy Support is equipped to address a broad range of technical issues and questions about our platform, we are not able to directly address questions related to individual courses or the course materials.
Courses are owned and managed by the instructors, and as a result, they are best prepared to answer your questions. Given this, Udemy does not have any control regarding response time.
How do I report a violation in a course?
Learn how to report abuse on the Udemy platform.
Please note: Use of the Report Abuse feature on the course platform should be used for reporting violations on the Udemy platform. For course-related issues, please contact the instructor to address your issue.
My course has outdated information or resources.
As courses are owned and managed by the instructors, we recommend contacting them to inquire about the outdated materials. As noted, our team is equipped to address technical issues and questions regarding our platform and are not able to answer specific questions regarding course content.
I cannot find my course.
Learn how to find your missing course.
Does my course prepare me for a specific certification exam, or will I receive accreditation upon completion?
Udemy is not an accredited institution. While certificates demonstrate skills and accomplishments, these solely provide proof that you have completed a course on Udemy. These certificates cannot be used for formal accreditation.
If your Udemy course instructor indicated that your course is related to a formal accreditation process, we recommend getting in touch with your instructor for further information.
How do I ask a question for a course I am interested in?
To learn more about the course you are interested in but have yet to enroll in, we recommend reviewing the course page when searching for a Udemy course, which provides detailed information about the course content, instructor, and learner reviews.
While the course Q&A feature is only available to enrolled learners, you can use the preview feature available on the course page to get a better understanding of the material before making a decision.
My course does not have subtitles in my language
Please be aware that not all courses have subtitles available in every language.
If the instructor has also uploaded subtitles to their course, the languages for the subtitles will be indicated on the course landing page. If you wish to have subtitles in a particular language, we recommend sharing this request with your course instructor.
- Learn how to enable subtitles on Udemy and access transcripts.
Please note: If you identify as deaf or hard of hearing, and require subtitles to take the course, please contact Udemy Support by clicking Contact Us. We will do our best to accommodate these requests.