This article answers frequently asked questions and troubleshooting steps for Udemy’s guest checkout feature.
Please note: Guest checkout is currently not available to all learners. We hope to make this feature accessible to more learners in the future.
Table of contents
- What is guest checkout?
- How do I use guest checkout to make a purchase?
- How do I finish creating my account after making a purchase?
- How do I use guest checkout with Apple, Google, or Facebook accounts?
- Is guest checkout available for subscriptions (Personal Plan)?
- Is guest checkout available on the Udemy mobile app?
- How will I receive my order confirmation and receipt?
- How can I cancel or request a refund for my purchase?
- Can I use a discount code?
- How do I gift a course?
- Not receiving the 6-digit code before or after purchasing my course.
- Entered the wrong email address during checkout
- Submitted the wrong email information or cannot access my email.
- Cannot complete my purchase
- Cannot find course after completing purchase
- Completed checkout with one account, but courses are in another account
General information
What is guest checkout?
Guest checkout allows you to quickly purchase courses on Udemy before completing the sign-up process. You can use your email address to complete your purchase, and you'll receive an email with a 6-digit code to finalize your account setup.
How do I use guest checkout to make a purchase?
To make a purchase using guest checkout, add your course to the shopping cart.
Before clicking Continue, double-check that you're using a valid email address. Then, complete the checkout by providing your payment information.
- Existing account: If you already have a Udemy account, you'll receive a 6-digit code via email to log in to your existing account, prior to making your purchase.
- New account: If you're creating a new Udemy account, you'll receive a 6-digit code after the purchase, allowing you to set up your account at your convenience.
How do I finish creating my account after making a purchase?
To create an account after using guest checkout, check your email for a message containing a 6-digit verification code. You can use this code to complete your account setup, and then log in to your account to access your course.
How do I use guest checkout with my Apple, Google, or Facebook account?
To use guest checkout with your Apple, Google, or Facebook account, click on the appropriate icon when asked to enter your email.
Is guest checkout available for subscriptions (Personal Plan)?
Currently, guest checkout is available only for purchasing courses on Udemy.com.
Is guest checkout available on the Udemy mobile app?
Guest checkout is currently available only on the Udemy.com browser.
Payment questions
How will I receive my order confirmation and receipt?
After completing your purchase via guest checkout, you'll receive your order confirmation and receipt in the email address you provided during checkout.
If you don't see your order confirmation and receipt in your email inbox, be sure to also check any spam or junk folders.
If you're still experiencing issues, this might mean you've used a different email address. Refer to the troubleshooting section below for further assistance.
How can I cancel or request a refund for my purchase?
To cancel or request a refund for your purchase, log in using the email address you used when purchasing your course. Provided the request meets the guidelines in our refund policy, you can request a refund. Learn how to request a refund on Udemy.
Can I use a discount code?
You can apply a discount code while viewing your shopping cart. You won't be able to add a discount code at the checkout page itself.
If you're using Udemy coupon codes from a Udemy sale or promotion, they'll automatically apply to eligible courses and subscriptions at checkout. Any discount codes added to the shopping cart will be visible on the checkout page on the right-hand side.
If you're using an instructor code, you can add the discount code to your shopping cart.
How do I gift a course?
Learn how to send a Udemy course as a gift.
Troubleshooting
Not receiving the 6-digit code before or after purchasing my course.
Learn how to troubleshoot common login and email issues.
Entered the wrong email address during checkout
If you haven't completed the purchase, click on the Change email option, to correct your email before proceeding.
If you've already completed the purchase, log in using the email address you used to purchase your email and follow the instructions to update your email address.
Submitted the wrong email information or cannot access my email
If you can't access the email address that you have entered, contact Udemy support for assistance.
Cannot complete my purchase
Learn how to troubleshoot common payment issues and failures.
Cannot find course after completing purchase
Learn how to find your missing course.
Completed checkout with one account, but courses are in another account
Learn how to submit a merge account request for your accounts.