This article answers frequently asked questions about AI Assistant Insights and its features.
- More information regarding the Udemy AI Assistant is available in our frequently asked questions.
Please note: The Udemy AI Assistant is currently available only in select English courses for instructors participating in our GenAI program.
Table of contents
- What are AI Assistant Insights?
- Which instructors can access the AI Assistant Insights page?
- How do I access the AI Assistant Insights page?
- How do I access insights for a specific course or lecture?
- What is an interaction?
- How are themes chosen?
- What if the sampled quotes don't match the theme?
- Why does my lecture not have any themes?
- How often is AI Assistant Insights updated?
- Why are there no insights or data for my course(s) in the dashboard?
What are AI Assistant Insights?
The Udemy AI Assistant is a virtual learning companion that guides learners on every step of their skills development journey.
The AI Assistant Insights gathers learner inputs to the AI Assistant and surfaces them in an easily digestible format. This gives instructors visibility into the types of questions learners are asking.
These insights are available for up to 5 lectures that receive the highest AI assistant engagement from learners by course, and are organized into themes based on learner inputs.
Which instructors can access the AI Assistant Insights page?
Only instructors participating in our GenAI program can access the AI Assistant Insights page.
Please note:
- Feature availability: Certain features may not be available to all learners. Learn more about Udemy AI assistant’s availability to learners.
How do I access the AI Assistant Insights page?
Eligible instructors can select AI assistant Insights through the Communication tab in the Instructor Dashboard.
For those not yet eligible, instructors can still access Q&A and Reviews insights.
- Learn how to access the Q&A insights
- Learn how to access the Course Reviews insights
How do I access insights for a specific course or lecture?
To access insights for a specific course or lecture, navigate to the AI Assistant Insights page. Use the dropdown menu at the top of the page to select your desired course.
Once a course is selected, the five lectures with the highest AI Assistant learner interactions will appear on individual cards. Click on each card to view insight themes and sampled quotes from those themes.
You can also use the Watch Lecture or Edit Lecture buttons to view or update your content directly from the dashboard based on user insights.
What is an interaction?
An interaction is any input a learner enters into the AI Assistant chat box during your course lectures.
How are themes chosen?
Our intelligent machine learning model analyzes the interaction data for all eligible interactions and identifies clusters of recurring topics. We provide up to ten examples of anonymized quotes from each theme. Depending on the data, themes may range from closely aligned to broader topics.
What if the sampled quotes don't match the theme?
When we analyze learner interaction data, we identify broad recurring themes and provide a sample of paraphrased quotes. This approach offers a deeper insight into learners' questions. While most sampled quotes should closely align with the themes, some may be more loosely related.
Please note: Learner interaction quotes shared in your AI Assistant Insights are paraphrased to protect learner anonymity.
Why does my lecture not have any themes?
If your lecture doesn't have any themes, it's because there hasn't been enough learner interaction to identify recurring topics within the set time frame. As learner engagement increases, themes will become visible.
How often is AI Assistant Insights updated?
The AI Assistant Insights page is updated on a daily basis.
Why are there no insights or data for my course(s) in the dashboard?
If you aren't seeing any data in your dashboard, the AI Assistant may not have enough learner interaction volume to analyze and display as insights.
- Over time, you may notice an increase in learner interactions and more data in your Insights tab.
- Meanwhile, ensure your selected timeframe for insights is set to All Time to gather as much information as possible.