Ok, I'm here, so where do I start?
The International Udemy Studios are your community for all things course creation and being an instructor at Udemy. If you're stuck, you don't know how something works, need feedback or just some motivation, just ask! But don't go too fast! Use the search bar first and see if your question has already been asked by another member. For technical bugs related to your individual account, please don’t post about it in the Studio U and instead, report it to our Support Team.
Also, here is a good place to start:
- Udemy Insights courses will give you a great overview of how creating a course on Udemy works.
- Marketplace Insights is a great tool to help you decide what to teach (Only available for French, Portuguese, German, Spanish and English for now)
Still in doubt? Post your question now:
Table of Contents
How can I find suggestions for audio, equipment, or general information?
The search tool is the most efficient way to search for general information in the Community. In most cases, the questions you have, someone has already had them, and they have already received valuable information in the Community. If you look for keywords such as "equipment", "taxes", "reviews", etc. we are sure you will find a lot of relevant and helpful information. But if you don't, just ask fellow instructors!
Can I ask for feedback in the Community?
Yes. We encourage instructors to post their videos or course outline in the Community for other instructors to share their insight. Posting links to paid courses, however, is not allowed. If this happens, we will need to send you a policy violation warning. For more information on our Community Code of Conduct, please click here.
Can I post free coupons of my course in the Studio and for what purpose ?
For Studio U en Français, Studio U auf Deutsch and Studio U em Português
You can only post free coupons, for new courses published, once. The goal of sharing free coupons with the community is to receive feedback from other instructors. Please do not use it for promotional purposes. Make sure you use them wisely and we encourage you to provide feedback to instructors who also share their courses!
For Studio U in 日本語
We are not accepting free course coupons in our studio as of May 2018.
For Studio U en español
You can publish free coupons but only by adding it to this document. The goal of sharing free coupons with the community is to receive feedback from other instructors.
Is it required for instructors to use “Talking-head” teaching style?
Talking-head videos are not mandatory, however, using “talking-head” style videos for your introductory lectures can establish rapport, and build trust with your students. We recommend considering who your target audience is and what the right video format is for them.
Once the course is on Udemy, who owns the course content?
Udemy is a marketplace and not a publisher. We reserve no rights to your course content, other than those outlined in Udemy’s instructor terms. These terms do not grant us ownership of your course, just the right to advertise it. If your course is a paid course on our platform, you are not allowed to offer it for free elsewhere. You can see our complete terms here.
How long does it take Udemy support to answer my ticket?
While we'd love to answer every question as soon as it comes in, unfortunately we’re unable to do so, because of the volume of questions we receive. You should expect a reply, however, within the next 24- 48 hours after you reached out.
Is having “free preview” lectures mandatory?
Yes. Having your lectures previewed lets potential students sample the course content and your teaching style.
Your first video lecture will automatically be available for the free preview to ensure there is always content available for students to view. Then you can select the additional lectures that you’d like to include in the free preview. You need to select enough lectures totalling 10 minutes of video content, including the first video lecture, as part of our requirements. Learn how to manage the free preview feature here.
How long does the course review process take?
The review process usually takes two business days, although this could fluctuate a little, since our Review Team works through the queue of submitted videos in the order that they were received. You can learn more about the course quality review process here.
How many accounts can an instructor have?
We don’t have any policy that limits the amount of accounts a user can create. As long as you are using a valid email address and the course topics abide to Udemy's terms and conditions, you should be fine. Also, please keep in mind that actions from one account can affect the others.
Can I use some lectures of one course in another?
You can use some lectures from one course in another, as long as the repeated content is included to support student learning in a distinctly different course.
If the courses are just duplicates of each other, your course will not be allowed on the marketplace. If we receive complaints from students that there is too much duplicate content and overlap in your published courses, our Policy team may have to take action. Use your best judgment to deliver a unique, valuable course that will teach students something new.
Can I upload some of my videos on YouTube?
This strategy is fairly common. We encourage instructors to post some of their lectures to YouTube and to promote their courses to their email list. Please make sure that you don’t offer your entire course content for free on YouTube, however, if it is a paid course on Udemy. You can learn more about promoting your Udemy courses on YouTube and other marketing strategies here: https://teach.udemy.com/youtube/
Can I create a course in other languages?
Instructors can teach a course in any language they like. For more information on changing your course language, please click here.
Can Udemy create my course image?
If you would like for our designers to create a course image for you, please fill out the following form to request a course image.
Your course image will be added once your course is submitted for review. From the link above, download the Placeholder image, and use it as your course image for now. Once the course is in the review process, our design team will begin work.
Can I edit/update the course content after published?
Yes. Please check this article with more details on how to update or replace existing videos.
What are the minimum course requirements?
In order to be approved for the Udemy marketplace, courses must contain a minimum of five lectures and at least thirty minutes of video content. Refer to this checklist for more course requirements.
Can we create course composed of live sessions?
We're focusing on offering courses that allow students to learn at their own pace, on their own time and, as such, we currently do not have a feature that allows for live teaching sessions.
Can I include watermarks and links in my videos?
You may include your website, social media profiles, or contact information as a small watermark on your video throughout the lecture. For more information on these guidelines, and to view examples of acceptable watermarks, please click here.
What is the video upload limit?
Using the site uploader, you can upload files as large as 1.5 GB. If you need to load larger files, or want to upload multiple files to your course at a time, please use the bulk uploader. Learn more about the bulk uploader here.
Can I use content that may have a copyright?
If you think that the material that you are using might be infringing upon somebody else's idea or content, we would suggest not including it in your course. The easiest way to check whether it is ok for you to use somebody else's content in your course, is to contact them directly and ask for their permission.
Ultimately, Udemy cannot advise on any copyright issue and takes no responsibility for the material that you place on our platform. Remember that you retain the rights to all of the content that you place on Udemy, and that we are simply the platform through which you deliver that material.
How can I change my payment method?
You can do so by following the steps outlined in this article.
Can instructors ask for reviews?
Instructors can use our communication tools (announcements, automated messages, etc) to ask for honest reviews provided they match our rules and guidelines. You can learn more here.
What to do if I don’t agree with a student review?
You are always able to flag a review to report it to our Trust & Safety team. It is up to the team whether or not the review gets taken down, however, as we have measures in place to ensure our marketplace is trustworthy. You can also reach out to the team at [email protected] if you have questions or concerns about your individual situation. Click here to see our article on how to manage student feedback.
What can I do if a student left a review without any comments?
While we know poor reviews that do not include comments can be frustrating for instructors, we feel responsible to capture a wide range of student opinion, even if the student did not give an explanation..
To learn more about how to effectively manage student feedback, and why we don’t require comments for reviews, please click here. Tips on how to effectively describe your target student can be viewed here.
Why are reviews being weighed?
Over the years, we’ve heard a growing concern from instructors that ratings from students who haven’t taken much of the course, or who haven’t left useful feedback, are unnecessarily damaging the rating of a course. That said, when negative feedback from students is informed and useful, it will also be weighted more heavily than it was in the past.
Our weighting for reviews is still in its early stages, and currently considers recency of the rating, course consumption of the student, and review length, among many other factors, which Udemy does not make public. Moving forward, our team will continue to hone our weighting and make improvements where necessary, to help make the Average Rating as fair as possible. Learn more about the weighed review system here.
I found someone else using my content/description. What should I do? / Why does Udemy allow this to happen? Don't you have a screening process?
Please see here how to report a Udemy course infringing your copyright.
I found someone else selling my course on another website. What should I do?
Please see here what you should do if you find your course on a pirate website.
What is the Udemy for Business program?
Udemy for Business is Udemy’s B2B (business to business) learning solution. The Udemy for Business program empowers organizations to address their biggest workforce challenges, by engaging employees in skills training and development using Udemy courses.Today, some of the program’s customers include PayPal, Lyft, Barclays and Volkswagen, among others, and more are being added daily.
Udemy for Business is currently available for English speaking instructors’ courses only.
Udemy for Business program in Japan
Udemy for Business is not available in the Japanese market as of 2018. We have a different setting for enterprise who are interested in providing Udemy a courses for employee training. Please send us your enquiry from here and our team will be happy to assist you.
What is the criteria for the “featured courses” tag?
All “featured course” modules are chosen by an algorithm looking at a weighted balance among enrollments, good reviews, paid conversion rate of the course, among other indicators of student response to a course.
How many times can I change from “free” to “paid” without losing promotional emails?
The system detects and only allows one change from free to paid specifically. We have two scenarios:
1- Launch paid, switch free, switch paid, switch free, switch paid- promo emails disabled
2- Launch free, switch paid, switch free, switch paid - promo emails disabled
The amount of changes is different in both scenarios, but If you look close enough, you can see that in both cases, the course changes from free to paid twice, which is what our platform looks for in this criteria. This is why both scenarios would cause you to lose promotional emails.
Please refer to this article for more on the Marketplace standards for free courses.
How do my students see the price of my course?
Students see course prices based on Udemy's price matrix, which is correlated with the region they're located. The matrix is updated periodically to incorporate both exchange rate fluctuations and market-specific purchasing patterns. You can see the matrix here.
Learn more about our supported currencies here.
Can Udemy share their promotions schedule with the instructors in advance?
Unfortunately we cannot share our promotion strategy in advance. Our promotions can differ depending on the student's interest, so the promotional experience will vary depending on who is receiving them. Our Growth Team has published this article, however, so that you can get a general insight of the strategies they use.
Are we required to enroll in Udemy promotions?
Instructors are given the option of enrolling in Udemy’s promotions and marketing program, when they apply to become a premium instructor. You can learn more about Instructor promotional agreements and Udemy deals here.
How can I opt in/out of Udemy promotions?
You can opt in/out of deals and promotions by following this link to your marketing agreement: https://www.udemy.com/user/edit-promotional-agreements
Any changes made to your participation in our programs will not apply to currently active campaigns, which may have already been offered to students via targeted email promotions.
Learn more here.
How does the search ranking works in the Marketplace?
Currently, search rankings are based on a number of factors, including the number of enrollments, student reviews, conversions from the sales page, and student course consumption.
Our search tool also looks at terms found in the course title and subtitle to return results, and the filter which was used, also plays a pivotal role. Adding new terms to the course title, or subtitle, which you believe students may search for, will also improve its searchability.
What should I do if a student reports an issue to me?
Please advise your student to reach out to us so we can assist them directly. This will allow us to better identify the cause of the problem, whether the issue is related to the student's device/environment, or if it's a problem that our engineering team can fix.
Why are my enrolled students not taking the course?
Udemy is a platform where students learn at their own pace, and it is normal for students to wait until they have time to start the course. For example, it's common for students to enroll in several courses at once, particularly during a promotional campaign, but not start all of the courses immediately.
Student engagement will likely increase over time, and with the engagement analytics, instructors can see where students are dropping off in lectures.
How can I turn off automated closed captions?
From the "Captions" tab on your course management tools, select English (US) to see the set of auto-generated captions that were created for your course. Next, click the "Disable" button on the upper right of the page.
To learn more please refer to our Captions FAQ.
When will I get paid?
Udemy pays instructors 30 days after the end of the month. For example, if a student purchases your course at any time in August, you will receive a payment within the first week of October. This delay allows all purchases to pass the 30 day refund period. Payments are issued to instructors within the first 10 business days of the month.
Learn more here.
What is an affiliate sale?
The Udemy Affiliate Program is run by Rakuten LinkShare - a network of thousands of affiliates and advertisers. The primary purpose of this network is to get your courses in front of a larger audience, one that may not have come to Udemy via other efforts. In other words, affiliates drive new students to the site.
Affiliate Window: The standard “cookie window” for an affiliate is 30-90 days. In comparison, Udemy offers only a 7 day window, during which time (as noted above) the affiliate will earn commission on any sales.
Learn more: Understanding Affiliate Sales.
Where can I get information on Udemy badges?
In this support article, you will find a list of badges, how the badges appear on-site, and what they highlight to students. We’ve also shared some of the contributing factors that go into earning each badge, and advice and resources to help you earn them.
Can I upload my course in a different platform?
Udemy is a technology platform that enables anyone anywhere to create and share educational courses. We host more than 50,000 courses on our online learning marketplace. Our marketplace model means that when you publish a course on our platform, you retain all the rights to your content.
You simply grant us a license to host the course and make it available to our users, and to advertise your course on our platform and on third party services. These license terms are outlined in detail in Udemy’s instructor terms. You can also offer your course on other services, but we ask that your course is never offered for a lower price than on Udemy.
Can I Use Content That May Have a Copyright?
Please refer to this article to learn more.
Can I use the Udemy logo for presentations e.g. at conferences?
You may use the “I teach on Udemy” logo that you can request from the Support Team.