The Content Quality dashboard can help you identify outdated content and maintain the quality across your courses through learner feedback data and AI insights.
This article explains how to navigate and use the Content Quality dashboard within your course Performance dashboard.
Please note: AI analysis of learner feedback is only available for instructors participating in Udemy's Instructor GenAI Program.
Table of contents
- About the Content Quality dashboard
- Getting started
- How to access the Content Quality dashboard
- Content Quality page features
- Access Opportunities
- Manage Feedback Status
- What is Fast Feedback?
About the Content Quality dashboard
The Content Quality dashboard provides you with an overall view of potential quality issues within your courses, allowing you to understand what to update for a better learning experience.
You can review dashboard metrics to monitor your courses’ content quality, so you can better understand what to update or improve for a better learning experience.
Getting started
To ensure course owners and co-instructors can access the Content Quality dashboard, please make sure that:
1. All course owners and co-instructors who need access are opted into Udemy’s Instructor GenAI Program.
- Learn how to opt in or out of Udemy’s Instructor GenAI Program
2. Course owners enable the Performance permission for co-instructors in their course settings page.
- Learn how to manage co-instructor permissions and settings.
How to access the Content Quality dashboard
You can find the Content Quality dashboard as part of the Instructor Performance features:
1. Navigate to the course page (Learn how).
2. Click Performance on the left-hand side.
3. Select Content Quality.
Content Quality page features
On the Content Quality dashboard, you can view data on learner feedback and review flags on potentially outdated content.
The summary table provides a snapshot of how each of your courses is performing in terms of content quality. You can sort or filter this table to quickly find courses and address issues needing attention.
All learner feedback is analyzed daily. The algorithm runs once per day, and the last updated date appears in the interface.
The table includes the following:
Course name: The name of your course (clickable for deeper insights).
Avg. content age: An average calculated based on the age of each curriculum item in your course. This metric shows how old your course is, which may or may not signal outdated content depending on multiple factors, such as your subject domain.
- Please note: Though we understand that some domains are evergreen and don't need frequent updates, you can use this metric to understand the age of some courses compared to your other courses, to better create an action plan.
Course rating: Your course’s average rating, with recent changes over the past 30 days indicated.
Active learners: Enrolled learners who have engaged with the course in the last 30 days.
Opportunities: The number of feedback items flagged by the system for your review. You can learn more about this feature below.
Access Opportunities
The AI algorithm analyzes all learner input received through reviews, Q&As, fast feedback features, and AI assistant conversations, flagging opportunities feedback that contains signals about course quality.
Click on the course name to view the Opportunities for that course.
Opportunities features
The Opportunities section includes the following information.
Impact: The impact level of the opportunity, based on an AI Analysis of the learner feedback.
Opportunities: Shows the learner’s feedback, the type of content (such as Q&A), and the curriculum item on which the feedback is given.
Status: Each opportunity flag can be marked as Open, Resolved, or Dismissed to help track your progress.
Last raised: The date when the feedback was added flagged.
Use the filters at the top of the page to view flags by opportunity type, impact, effort, status, or a specific date range. You can also use the dropdown at the very top to select a single course.
Manage Feedback Status
You can use the checkboxes located to the left of each piece of feedback to bulk select feedback items and update their status:
Dismiss: If you believe the AI flagged an opportunity inaccurately and there's no problem with your content
Resolve: If you've taken action and updated your content based on the opportunity.
Both actions remove the opportunity, and the opportunity flag count updates accordingly.
We recommend visiting the dashboard frequently to monitor key quality issues and plan fixes.
What is Fast Feedback?
At the end of each section, learners are prompted to rate the section with a thumbs up or thumbs down, referred to as Fast Feedback.
These quick ratings are analyzed together with reviews, Q&A, and AI assistant conversations. When Fast Feedback suggests a potential quality or freshness issue, it will appear in the Opportunity section described above.