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  1. Udemy
  2. Purchase/Refunds
  3. Purchasing a Course

Pix: Frequently Asked Questions

This article includes answers to frequently asked questions regarding Pix, which is a payment method learners located in Brazil can use to make purchases on Udemy.

  • Learn how to use pix as a payment method on Udemy.
  • Learn more about other payment methods that are available on Udemy.

Frequently asked questions regarding Pix

  • How can I pay with Pix on Udemy?
  • I paid for my Pix today but I still can’t access my course. What can I do?
  • I want a refund and I paid via Pix; how will it be sent?
  • I changed my mind; I would like to purchase the course with a different payment method. Can I do that?
  • I have two Pix payments for the same course; what should I do?
  • Can I choose the due date for my Pix?
  • Can I pay my Pix after its due date?
  • I didn't pay my Pix in time; can I still pay for a course with another Pix?
  • Do I need to provide proof that the Pix is paid so you can add the course to my account? Or, if I provide proof that the Pix was paid, can you add the course to my account?
  • I paid for my Pix a couple of days ago, but I still don't have the course in my account. What should I do?

How can I pay with Pix on Udemy?

Learn how to use Pix as a payment method on Udemy.

I paid for my Pix today but I still can’t access my course. What can I do?

After Udemy receives confirmation the payment's been completed, your course(s) will appear in your My learning page. Generally speaking, this should not take longer than 30 minutes. In some cases, however, it may take longer before the transaction is processed.

If you notice your Pix payment is still pending after 24 hours, please contact Udemy Support and provide a receipt showing that the Pix was paid, so we can assist you further.

I want a refund and I paid via Pix; how will it be sent?

Courses purchased through Pix are eligible for credit refunds. Learn how to submit a refund request.

I changed my mind; I would like to purchase the course with a different payment method. Can I do that?

Yes. If you have not paid the Pix yet, then you can purchase the course using a credit card. You can also purchase a course via our mobile app. If you purchase the course using another payment method, then simply do not pay the Pix that you generated for the course initially.

I have two Pix payments for the same course; what should I do?

If you have issued two Pix payments for the same course, but have paid for one of them, then no further action is required. You will be able to access the course.  

If you haven’t paid for either Pix, however, then you will be unable to start the course until you have paid for one of them. Once you have paid one Pix then you can ignore the other one.

If you have paid for two Pix payments for the same course, however, then please contact Udemy Support to initiate a refund. 

Can I choose the due date for my Pix?

No. Once you have issued a Pix for the course we recommend paying the Pix within 5 days to prevent it from expiring. If the Pix expires, however, you can get another one for the course or use a different payment method to gain access to the course.

Can I pay my Pix after its due date?

No. We recommend paying the Pix within 5 days to prevent it from expiring. If the Pix expires, however, you will need to get another one for the course or use a different payment method to purchase it.

I didn't pay my Pix in time; can I still pay for a course with another Pix?

Yes. We recommend paying the Pix within 5 days to prevent it from expiring. If the Pix payment expires, however, you can get another one for the course.

Do I need to provide proof that the Pix is paid so you can add the course to my account? Or, if I provide proof that the Pix was paid, can you add the course to my account?

No. The course you purchased with Pix is added to your Udemy account automatically after we receive confirmation from our payment processor that the Pix was paid.

Generally speaking, this should not take longer than 30 minutes. In some cases, however, it may take longer before the transaction is processed. If you notice your Pix payment is still pending after 24 hours, please contact Udemy Support and provide a receipt showing that the Pix was paid, so we can assist you further.

I paid for my Pix a couple of days ago, but I still don't have the course in my account. What should I do?

If you experience a delay past 24 hours in receiving your course, please contact Udemy Support and provide a receipt showing that the Pix was paid.

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  • Purchasing on Udemy With Pix
  • Troubleshooting Failed Payments
  • How to Find Your Missing Course
  • How to Refund a Course
  • Payment Methods on Udemy
Contact Us

Related articles

  • Purchasing on Udemy With Pix
  • Troubleshooting Failed Payments
  • How to Find Your Missing Course
  • How to Refund a Course
  • Payment Methods on Udemy
Contact Us
'Pix: Frequently Asked Questions',
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