This article outlines steps you can take to resolve common issues you may encounter regarding Udemy’s multi-factor authentication (MFA) feature.
- Learn how you can enable MFA for your Udemy account.
- Learn more about keeping your Udemy account secure.
- Review steps you should take if you believe your account was compromised.
- How to locate your MFA verification code
- How to resolve the “code used before” error
- How to resolve the “maximum attempts reached” error
- Issues with the captcha prompt
How to locate your MFA verification code
When MFA is enabled, a 6 digit verification code is sent to the email address that is registered with your Udemy account. If you can’t locate the email containing the verification code, please follow the troubleshooting steps below:
- Ensure that you’re checking the email account that is associated with your Udemy account/login. Learn how to check what email address is registered to your Udemy account.
- If you can’t find the code delivered to your email inbox, we recommend checking the “Spam” folder or “All Mail” folder in your email client.
- Use the search function in your email client to find a message from email@example.com (this is the address the 6 digit code is sent from). Additionally, you can search for the subject line “Here's the 6-digit verification code you requested”
- We also recommend marking firstname.lastname@example.org on a safelist, using your email provider’s instructions to help ensure you receive the email moving forward.
Note: If you are able to locate the code, keep in mind that it may have expired. You may need to attempt logging again at Udemy.com for a new code to be sent to you.
How to resolve the “code used before” error
If you encounter the MFA login error message “This code has been used before. Please wait for a few minutes and retry with another code”, please do the following.
- Ensure that your login attempt and the 6 digit code retrieval is done from the same device and browser.
- Try logging in again and initiate having another code sent if you haven’t already done soo. Please make sure that it has been at least 5 minutes since the last attempt.
- After receiving the email with your 6 digit verification code, please be sure to use the most recent code that was sent (you should see that it was sent only a few minutes ago). Enter this code where prompted in the designated space on Udemy.com.
How to resolve the “maximum attempts reached” error
If you encounter the MFA login error message “You've reached the maximum number of attempts. Please wait and retry with a new code,” please follow the steps below.
- When the maximum number of attempts is reached, there is a temporary lockout period. You will need to wait at least one full hour since your last login attempt.
- Ensure that your login attempt and the MFA code entered are retrieved from the same device and browser.
- After the hour has passed, reattempt login, or click to “Resend Code” from your previous attempt.
- After receiving the email with your 6 digit verification code, please be sure to use the most recent code that was sent (you should see that it was sent only a few minutes ago).
- Enter this code where prompted in the designated space on Udemy.com
Issues with the captcha prompt
When attempting to apply your verification code, if your browser prompts you with a “Captcha” prompt that can’t be resolved, please take the following steps:
- Confirm that you are not using a VPN
- Ensure that you are using the same browser/device for each step of the multi-factor authentication login process (logging in, accessing the code, and entering the code). For instance, if you start the login process from your laptop, but use the MFA on a browser on your phone, that will not work.
- Attempt logging in using an incognito or private browser window (again, using the same browser window for each step of the multi-factor authentication login process).
- Confirm that any browser add-ons or cookie-blocking scripts are disabled.
- Clear cache and cookies for your browser for Udemy.com
Do you still need help?
If you’re unable to resolve your MFA issue following the troubleshooting steps listed above, please contact Udemy Support.