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  1. Udemy
  2. Trust & Safety
  3. Trust & Safety - General (Students)

How to Report Abuse

All learners and instructors are responsible for knowing and acting in accordance with Udemy’s Terms of Use and Trust & Safety policies. If you would like to report a potential violation, there are options for flagging in-product and by reaching out to the Trust & Safety Team directly.

Reporting from the course landing page

If you notice an issue with a course image or other parts of the course landing page scroll to the bottom of the page, past any course reviews, and click the “Report abuse” button.

report_abuse_8.45.00_AM.png

Reporting within a lecture

To report abuse within a lecture, click the gear icon toward the bottom-right of the course player.  For violations that appear briefly in a lecture, please consider including a timestamp of the issue in your report.

report_abuse_in_course_player.png

Reporting other miscellaneous violations

To report policy violations without an option for reporting on the page or in the course player, or to discuss policy in general, you can contact us directly at policy@udemy.com.  If you are reporting a potential violation, please include details such as a direct link and/or screenshot of the content at issue, so that our team can investigate and follow up as necessary.

Reporting inappropriate content that is harmful, violent, hateful, or criminal 

To report harmful, violent, hateful, or criminal content, including any content that:

  • may impair the physical, mental, or moral development of minors
  • contains incitement to violence or hatred directed against a group of persons or a member of a group based on sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age, sexual orientation, or nationality
  • the dissemination of which constitutes an activity which is a criminal offense, namely provocation to commit a terrorist offense, child pornography, or offenses concerning racism or xenophobia;

Please select the appropriate Issue Type on the “Report Abuse” screen:

Report abuse options.png

Please include relevant details, such as a direct link and an explanation of the reasons why you believe the content is inappropriate, so that our team can investigate and follow up as necessary.

Each submission is reviewed manually, and you can expect to receive a summary of the decision taken regarding the content at issue sent to the email address used to submit the report. 

Additional Rights for European Users

EU users have 6 months to appeal an initial moderation decision. If you would like to appeal a decision taken for reports under this issue type, please reply to the email stating the decision or email policy@udemy.com with (1) confirmation you are an EU user; (2) the reason for your appeal; (3) and a statement confirming your honest belief that the contents of the notice are accurate and complete.

Under the Digital Services Act (DSA), EU Member States certify independent out-of-court dispute settlement bodies to handle eligible disputes, including cases where content visibility or account access has been restricted due to illegal content or policy violations, or where content reported as unlawful or in violation of policies remains unremoved. 

EU users may select a certified out-of-court dispute settlement body for further resolution in accordance with Article 21 of the DSA, and may seek judicial redress. 

A list of accredited out-of-court dispute settlement bodies is maintained by the EU Commission and can be found in this link.

Leaving a review

If you have a course experience you believe other prospective students should consider, you may wish to leave a review in addition to reporting to Trust & Safety.  Please ensure reviews are professional and in compliance with the Review Guidelines.

Requesting a refund

If for whatever reason you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. Learn how to request a refund.

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Related articles

  • How to Contact Udemy Support
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  • Compromised Accounts: Troubleshooting & Help
  • Udemy's Refund Policy
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