This article outlines how you can close your account using the Udemy mobile app. If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy Support.
- Accessing Udemy on a browser? Learn how to close your account on a browser.
- If you’ve created a course on Udemy as an instructor, or you have been added as a co-instructor to a course, you will need to take additional steps before you can close your account. Learn more in this Help Center article.
Important information regarding account closures
Course access: Please note that by closing your Udemy account your account will be deleted and you will lose access to all the courses you’ve enrolled in, including purchased courses. If a course was purchased within the past 30 days, however, you can request a refund before closing your account.
Account data: When you delete your account, the personal data associated with your account will be deleted or anonymized. This includes your account data and platform usage data. Please note, however, that we must retain certain data, like a record of payment transactions and data required for legal reasons. Any retained data will be deleted once the purposes of retention have been served. For additional information, please see our Privacy Policy.
Note: If you wish to revoke the close account request, you must notify our team of this within 14 days of submitting your close account request. Once the request for your account has been completed, and your account is fully deleted and anonymized, we will not be able to reinstate your account.
How to close your Udemy learner account on the mobile app
1. After opening the Udemy mobile app, tap Account at the bottom of the screen.
2. For iOS users, tap Close account.
For Android users: Under Account Settings, tap Account security. Then, tap the Close Account tab.
3. Tap Close account again to confirm you wish to proceed.
4. Depending on your account settings, you may be required to enter a six-digit verification code that our system will send to your account's email address. Otherwise, please enter your password. Then, tap Close Account again.
Note: If you encounter an error message to contact support while attempting to close your account, instructions on how to do so are available in this Help Center article.
5. As of 6/12/2024: After you have submitted your close account request, a confirmation email from no-reply@e.udemymail.com will be sent to the email address you registered with your Udemy account. The email will include instructions for how you can keep your Udemy account open if you change your mind.
As noted above, if you wish to revoke the close account request, you will need to do so within 14 days of submitting your close account request.