Getting Started - General

Udemy instructors work hard to provide students with high quality courses and compelling learning experiences. Depending on the course, it may have more than one instructor, as well as teaching assistants to help answer questions you may have.

Instructors

Udemy courses are created and overseen by experts in their respective fields. You can see who the instructors are for a course, and review information about them, by scrolling down to the “Instructor” section on the course landing page.

Teaching Assistants

Instructors can also add teaching assistants to their courses, who can help them with their course materials and respond to student questions in the Q&A.

Even though a Teaching Assistant’s profile may not appear on the course landing page, they are also experts in the course subject, and can provide accurate answers to your questions.

One of the great things about learning on Udemy is that you can access your courses from several different devices and platforms, including a desktop / laptop, Android app, and iOS app.

Course Features by Platform

The table below outlines which course features are available on which platform. For features listed as "No", it indicates that these items are not supported at the moment. If you'd like to make a request for these features to be added, however, please contact our support team.

* Feature is not available in free courses

For more information on our mobile apps, please click here.

Payment Options by Platform

The payment and refund options available to you can vary, depending on what platform you’re accessing Udemy with. 

The table below outlines the payment and refund options that are available on each respective, Udemy platform.

Instructor Features

Udemy's mission is to improve lives through learning. Our global marketplace features an extensive, multi-language library, which includes thousands of courses taught by expert instructors.  You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music and much more! 

Below are answers to some of the frequently asked questions we receive about how Udemy works.

What do Udemy courses include?

Each Udemy course is created, owned and managed by the instructor(s). The foundation of each Udemy course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students. 

Additional information on Udemy’s platforms and features can be reviewed here. 

For tips on how to find courses you may be interested in taking, please click here.

How do I take a Udemy course?

Udemy courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it.

Udemy courses can be accessed from several different devices and platforms, including a desktop, laptop, and our mobile app. 

After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email (provided you’re logged into your Udemy account). You can also begin the course by logging in and navigating to your My learning page. 

Do I have to start my Udemy course at a certain time? And how long do I have to complete it?

As noted above, there are no deadlines to begin or complete the course. Even after you complete the course you will continue to have access to it, provided that your account’s in good standing, and Udemy continues to have a license to the course.

To learn more about our Lifetime Access policy, please click here.

Is Udemy an accredited institution? Do I receive anything after I complete a course?

While Udemy is not an accredited institution, we offer skills-based courses taught by experts in their field, and every approved, paid course features a certificate of completion to document your accomplishment. 

Is there any way to preview a course?

Yes! For steps on how to preview a course, and review key information about it, please click here.

How can I pay for a course?

Udemy supports several different payment methods, depending on your account country and location. More information on Udemy’s payment methods can be viewed here.

What if I don’t like a course I purchased?

We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days. If you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. For steps on how to request a refund, please click here.

Where can I go for help?

If you find you have a question about a paid course while you’re taking it, you can search for answers to your question in the Q&A, or ask the instructor. 

Our Help Center has extensive information regarding Udemy’s various features, and articles with troubleshooting steps to help you quickly resolve any issues you encounter. Our support team is also happy to help. 

Adding free or paid courses to your wishlist is a quick and easy way to save a course for later, and enroll in it when you’re ready. This article outlines how you can add courses to your wishlist from the course card, course landing page or from your shopping cart.

How to Add a Course to Your Wishlist​ From the Course Card

To add a course to your wishlist from the course card, please follow the steps below.  

1. Search or browse for a course
2. Hover your mouse over the course card
3. Click the heart that appears beside Add to Cart, and the course will be added to your wishlist

How to Add a Course to Your Wishlist From the Course Landing Page

If you need to add a course to your wishlist, from the course landing page, please follow these steps: 

1. Search or browse for a course
2. Click on the course icon and you’ll be directed to the course landing page
3. The wishlist icon is located above the course details at the top right hand of the page
4. Click the Wishlist heart, and the course will be added to your wishlist

How to Add a Course to Your Wishlist From Your Shopping Cart 

You can also add courses to your wishlist from the Shopping Cart, by following these steps:

1. Click on the Shopping Cart icon at the top right hand of the page
2. Click Move to Wishlist on the course icon
3. The course will be moved to the Recently Wishlisted Courses section below

When you decide you would like to enroll in the course, you can return it to your Shopping Cart by clicking on Move to Cart.

Finding Your Wishlist

You can quickly access your Wishlist by following the steps below

1. Click My learning at the top right of the page
2. Click the Wishlist tab 
3. All of the courses you have added to your Wishlist will appear on the page

Remove Courses From Wishlist

To remove a courses from the Wishlist, click the red heart located on the course card. The course will no longer be included.

You can access your Udemy courses from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

If you want to compare courses to see which ones fit your current needs best, this article outlines how you can preview a course, and see if it’s the right course for you. In addition, this article explains how you can review key information about a course, the instructor(s), and read student reviews on the course landing page. 

For tips on how to find a course on the Udemy marketplace, or courses related to a specific subject, please read How to Search for Courses on Udemy.

How to start a free preview

Every Udemy course has some lectures the instructor has selected for a free preview, so students can sample the course content and their teaching style. To start a free preview, please follow the steps below:

1. Click on the course icon or course title to proceed to its Course Landing Page
2. Next, click Preview This Course on the right-hand side of the page
3. Now you’ll be able to watch a handful of lectures selected by the instructor

Reviewing course information 

You can also review key information about the course on the course landing page, which includes the following sections:

What you’ll learn?: this section is a summary of what the course will teach you.

Requirements: these are the prerequisite knowledge or tools, if any, you will need to take the course.

Description: a detailed explanation of what the course covers and why you should enroll.

Featured review: the course landing page  may also include a Featured review, which highlights a positive experience a student had with the course.

Course content: you can review a list of each lecture title, and any other curriculum items the course includes (quizzes, assignments, practice tests, etc). The entire course length, including non-video lectures, is also posted at the top of the section.

Instructor: this section is where instructors share information about themselves, as well as their experience and expertise. If you click on the instructor’s name, you will be directed to their profile page, which also includes icons for all the courses they teach.

Student feedback: in the Student Feedback section you can see ratings and reviews students have submitted for the course, which may help you decide whether the course is right for you. 

When students take a course they are asked what they would rate the course from one to five stars. In the ratings section, you can see what the rating for the course is, and sort through reviews based on their rating, by clicking on the corresponding number of stars.  

Please note that instead of using a simple lifetime average, Udemy calculates a course's average star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings. 

Below the ratings are the reviews students have submitted for the course. Reviews include comments from the student about the courses, as well as their rating for it. As a result, student reviews can be very helpful in helping you determine whether the course will meet your educational goals.

In addition, this section may also include a Featured Review, which highlights a positive experience a student had with the course.

To learn more about submitting a review, please read our Leaving and Editing a Course Review article. 

One of the best things about Udemy is that you can login to your account from virtually anywhere, whenever you want, and access your courses easily! We strongly believe that students will benefit from the limitless educational possibilities this feature presents.

Once you enroll in a course, you'll have access for life, provided that your account is in good standing and Udemy continues to have a license to that course.

You have the freedom to learn at your own pace. Udemy is your academy - learn what you want, when you want.

Lifetime Access: Commonly Asked Questions

Below are answers to questions we often receive regarding lifetime access.

Will I continue to have access to the course even after I complete it?

Yes. You will continue to have access to the course after you complete it, provided that your account’s in good standing, and Udemy continues to have a license to the course. So, if you wish to review specific content in the course after you finish it, or take it all over again, you can.

I bought the course on sale. Does this affect how long I have access to the course?

No. Your access to a course is not affected by the price you paid for it.

Do free courses offer lifetime access?

Yes. Students also receive lifetime access to free courses, provided their account remains in good standing and Udemy continues to have a license to the course.

What if I used an instructor coupon to purchase the course? Does lifetime access still apply?

Yes. Students receive lifetime access to a Udemy course regardless of what price they paid, or whether they used a coupon to enrol or not.

What happens if the instructor removes the course from Udemy?

We host more than 155,000 courses on our online learning marketplace. Our marketplace model means we do not own the copyright to the content of the courses; the respective instructors own these rights. On rare occasions, instructors may remove their courses from our marketplace, or, Udemy may have to remove a course from the platform for policy or legal reasons. If this does happen to a course you're enrolled in, please contact us and we'll be ready to help.

Please note: occasionally instructors may decide to unpublish their course and close it to additional enrollments. For example, an instructor might unpublish an older course until they’ve had a chance to update the course content. In situations where an instructor unpublishes their course, however, the course content remains on the platform and is still accessible to students who are enrolled in the course.

Can my courses ever be removed from Udemy?

On rare occasions, Udemy may be required to remove a course from the platform due to policy or legal reasons. If this does happen to a course you're enrolled in, please contact us and we'll be ready to help.