• Course Instructors and Teaching Assistants

    Udemy instructors work hard to provide students with high quality courses and compelling learning experiences. Depending on the course, it may have more than one instructor, as well as teaching assistants to help answer questions you may have.

    Instructors

    Udemy courses are created and overseen by experts in their respective fields. You can see who the instructors are for a course, and review information about them, by scrolling down to the “About The Instructor” section on the course landing page.

    For information on how to send an instructor a message directly, please click here.

    Teaching Assistants

    Instructors can also add teaching assistants to their courses, who can help them with their course materials and respond to student questions in the Q&A.

    Even though a Teaching Assistant’s profile may not appear on the course landing page, they are also experts in the course subject, and can provide accurate answers to your questions.

    teaching_assistant.png

     

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  • Udemy Platforms and Features

    One of the great things about learning on Udemy is that you can access your courses from several different devices and platforms, including a desktop / laptop, Android app, iOS app, and Apple TV app.

    Course Features by Platform

    The table below outlines which course features are available on which platform. For features listed as "No", it indicates that these items are not supported at the moment. If you'd like to make a request for these features to be added, however, please contact Udemy Support.

    Features Available Udemy.com Mobile Site Android App iOS  App  Apple TV App
    Video Lectures
    Audio Lectures
    Text Lectures  
    Quizzes  
    Close Captions √ (if added to a course) √ (if added to a course)  √ (if added to a course)  √ (if added to a course)   
    Coding Exercises        
    Supplementary Resources    
    Download Lectures √(if enabled by instructor)    
    Download Certificates of Completion      
    Q&A (read and post questions)  
    Bookmarks    
    Post Reviews    
    See Reviews (Only the course rating score in aggregate is visible)
    View Instructor Announcements  
    Promo Videos
    Send Direct Messages (ie: contact instructor directly)      
    Search by Category
    Search Marketplace and Enrol in Courses      


    For more information on our mobile apps, please click here. To learn more about the Apple TV, then please click here.

    Payment Options by Platform

    The payment and refund options available to you can vary, depending on what platform you’re accessing Udemy with. 

    The table below outlines the payment and refund options that are available on each respective, Udemy platform.

      Udemy.com Mobile Web Android App iOS App Apple TV App
    Payment Options

     

    Visa, Mastercard, AMEX, Discover, and Paypal


    Udemy Credits

     

    Visa, Mastercard, AMEX, Discover, and Paypal


    Udemy Credits

    Google Pay iTunes iTunes
    Refunds can be Processed via Udemy    

    Instructor Features

    The table below outlines which Udemy platforms instructors can use to access the courses they’ve built, and edit the course content.
     
      Udemy.com Mobile Web Android App iOS App Apple TV
    Instructor Course Management Tools      

    If you have any other questions regarding Udemy's platforms and features, please contact Udemy Support.
     
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  • What is Udemy?

    Udemy's mission is to improve lives through learning. We offer on-demand, affordable courses so that you can fulfill your limitless potential on your own terms, whether it’s for career advancement, personal interest, or self improvement.  Our extensive, multi-language library includes over 55,000 courses taught by expert instructors, and continues to grow.  

    Udemy courses are entirely on-demand which means that you can enroll in the courses that interest you and learn at your own pace. Once you enroll in a Udemy course, you have lifetime access to it, and there are no deadlines to complete the course. To learn more about our Lifetime Access policy, please click here.

    While Udemy is not an accredited institution, we offer skills-based courses taught by experts in their field, and every approved course features a Udemy certificate of completion. Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment.

    We want you to be satisfied, so if you're not happy with a course, you can even request a full refund within 30 days of purchasing a course.

    If you have any other questions about Udemy, you can contact support by clicking here. If you’re interested in creating and teaching a course, please review our Getting Started: How do I Create my Udemy Course? article.

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  • Add a Course to Your Wishlist

    Adding free or paid courses to your wishlist is a quick and easy way to save a course for later, and enroll in it when you’re ready. This article outlines how you can add courses to your wishlist from the course card, course landing page or from your shopping cart.

    How to Add a Course to Your Wishlist​ From the Course Card

    To add a course to your wishlist from the course card, please follow the steps below.  

    1. Search or browse for a course
    2. Hover your mouse over the course card
    3. Click the heart that appears beside Add to Cart, and the course will be added to your wishlist

    wishlist_marketplace.png 

    How to Add a Course to Your Wishlist From the Course Landing Page

    If you need to add a course to your wishlist, from the course landing page, please follow these steps: 

    1. Search or browse for a course
    2. Click on the course icon and you’ll be directed to the course landing page
    3. The wishlist icon is located above the course details at the top right hand of the page.
    4. Click the Wishlist heart, and the course will be added to your wishlist

     wishlist_clp.png

    How to Add a Course to Your Wishlist From Your Shopping Cart 

    You can also add courses to your wishlist from the Shopping Cart, by following these steps:

    1. Click on the Shopping Cart icon at the top right hand of the page
    2. Click Move to Wishlist on the course icon
    3. The course will be moved to the Recently Wishlisted Courses section below

    When you decide you would like to enroll in the course, you can return it to your Shopping Cart by clicking on Move to Cart.

    move_to_wishlist.png

    Finding Your Wishlist

    You can quickly access your Wishlist by following the steps below

    1. Click My Courses at the top right of the page
    2. Click the Wishlist tab 
    3. All of the courses you have added to your Wishlist will appear on the page

    Remove Courses From Wishlist

    To remove a courses from the Wishlist, click the red heart located on the course card. The course will no longer be included.

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  • System Requirements

    You can access your Udemy courses from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

    Minimum System Requirements

    • The latest Chrome, Firefox, Safari, Edge or IE11 for desktop/laptop
    • A broadband connection with a minimum speed of 5Mbit or 800kbps
    • Please note that Flash Player is not required. If you have Adobe Flash Player, we recommend you have the Adobe Flash Player 10.0.22+ plug-in or higher installed.
    PC Specific Requirements
    • Platform: Windows 7 or higher with the latest updates installed
    • Processor: the CPU must be 1.8GHZ or higher
    • RAM: 4GB or more
    • Video Card: at least 64MB of video memory
    • Sound Card: at least 16-bit

    Mac Specific Requirements

    • Platform: Mac OS X 10.3 or higher with the latest updates installed
    • Processor: the CPU must be 1.8GHZ or higher
    • RAM: 4GB or more
    • Video Card: at least 64MB of video memory
    • Sound Card: at least 16-bit 
    Mobile Requirements
    • iOS 9.0 and above
    • Android 5.0 and above

    You can download the Udemy mobile app for iOS or Android devices by clicking here.

    Mobile browsers: Safari on iOS and Browser on Android  

    What Browser am I Using?

    To find out more about your specific system, this site will tell you which browser and OS you're currently using. 

    To watch courses, we recommend using Google Chrome. You can download Chrome for free here.

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  • How to Preview a Course

    If you're not sure if a course is right for you, you can start a free preview and watch a handful of lectures the instructor has selected. In addition, you can review key information about a course, the instructor(s), and student reviews on the course landing page.

    How to Start a Free Preview

    Every Udemy course has some lectures the instructor has selected for a free preview, so students can sample the course content and their teaching style.To start a free preview, please follow the steps below:

    1. Click on the course icon or course title to proceed to its Course Landing Page
    2. Next, click Preview This Course under above the course price
    3. Now you’ll be able to watch a handful of lectures selected by the instructor

    preview_this_course.png

    Reviewing Course Information

    You can also see what you will learn in a course and review its curriculum, on the course landing page. Each course landing page features a What Will I Learn? section, under the course title, which outlines what the course teaches.

    In addition, you can also review the course curriculum, by scrolling down the course landing page.

    what_will_I_learn.png

    Instructor Information

    Below the course curriculum is the About the Instructor section, which includes information about the course instructor and their biography. If you click on the instructor’s name, you will be directed to their profile page, which includes the Send Message icon if you wish to contact them directly.

    Student Feedback and Reviews

    Below the instructor section is feedback and reviews students have left for the course, which should also help you determine if the course is right for you. To learn how to review and edit a course review, please refer to this article.

    Remember that Udemy has a 30 day refund policy. If you decide that a course isn't right for you, you're welcome to get a refund within 30 days. For more information on our refund policy, please click here.

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  • Lifetime Access

    One of the great things about Udemy is that you can login to your account from anywhere, whenever you want, and access your courses easily! We strongly believe that students will benefit from the limitless educational possibilities this feature presents.

    Once you purchase a course, you'll have access for life, provided that your account is in good standing and Udemy continues to have a license to the course.

    You have the freedom to learn at your own pace. Udemy is your academy - learn what you want, when you want.

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  • What Types of Courses do You Offer?

    Udemy's mission is to improve lives through learning. Our global marketplace features an extensive, multi-language library, which includes over 55,000 courses taught by expert instructors.  You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music, technology, games, and more. With instructors adding new content every day, be sure to check back regularly for the latest courses. The opportunities for learning are endless!

    What do Udemy Courses Include?

    Each Udemy course is created, owned and managed by the instructor(s). The foundation of each Udemy course are its lectures, which can include videos, slides, text and additional resources the instructor has uploaded. In addition, instructors can add quizzes, practice tests, assignments and coding exercises, as a way to enhance the learning experience of students.  

    To get a sense of what these lectures and features look like within the course dashboard, check out the lecture icon guide here.

    While Udemy is not an accredited institution, we offer skills-based courses taught by experts in their field, and every approved course features a Udemy certificate of completion. Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment.

    If you have any other questions regarding Udemy, or need assistance finding a course, please contact our Support team. They’ll be happy to help.

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