• Course Instructors and Teaching Assistants

    Udemy instructors work hard to provide students with high quality courses and compelling learning experiences. Depending on the course, it may have more than one instructor, as well as teaching assistants to help answer questions you may have.

    Instructors

    Udemy courses are created and overseen by experts in their respective fields. You can see who the instructors are for a course, and review information about them, by scrolling down to the “About The Instructor” section on the course landing page.

    For information on how to send an instructor a message directly, please click here.

    Teaching Assistants

    Instructors can also add teaching assistants to their courses, who can help them with their course materials and respond to student questions in the Q&A.

    Even though a Teaching Assistant’s profile may not appear on the course landing page, they are also experts in the course subject, and can provide accurate answers to your questions.

    teaching_assistant.png

     

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  • Udemy Platforms and Features

    One of the great things about learning on Udemy is that you can access your courses from several different devices and platforms, including a desktop / laptop, Android app, iOS app, and Apple TV app.

    Course Features by Platform

    The table below outlines which course features are available on which platform. For features listed as "No", it indicates that these items are not supported at the moment. If you'd like to make a request for these features to be added, however, please contact Udemy Support.

    Features Available Udemy.com Mobile Site Android App iOS  App  Apple TV App
    Video Lectures
    Audio Lectures
    Text Lectures  
    Quizzes  
    Close Captions √ (if added to a course) √ (if added to a course)  √ (if added to a course)  √ (if added to a course)   
    Coding Exercises        
    Supplementary Resources    
    Download Lectures √(if enabled by instructor)    
    Download Certificates of Completion      
    Q&A (read and post questions)  
    Bookmarks    
    Post Reviews    
    See Reviews (Only the course rating score in aggregate is visible)
    View Instructor Announcements  
    Promo Videos
    Send Direct Messages (ie: contact instructor directly)      
    Search by Category
    Search Marketplace and Enrol in Courses      


    For more information on our mobile apps, please click here. To learn more about the Apple TV, then please click here.

    Payment Options by Platform

    The payment and refund options available to you can vary, depending on what platform you’re accessing Udemy with. 

    The table below outlines the payment and refund options that are available on each respective, Udemy platform.

      Udemy.com Mobile Web Android App iOS App Apple TV App
    Payment Options

     

    Visa, Mastercard, AMEX, Discover, and Paypal


    Udemy Credits

     

    Visa, Mastercard, AMEX, Discover, and Paypal


    Udemy Credits

    Google Pay iTunes iTunes
    Refunds can be Processed via Udemy    

     

    Instructor Features

    The table below outlines which Udemy platforms instructors can use to access the courses they’ve built, and edit the course content.
     
      Udemy.com Mobile Web Android App iOS App Apple TV
    Instructor Course Management Tools      

    If you have any other questions regarding Udemy's platforms and features, please contact Udemy Support.
     
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  • Udemy FAQ

    Udemy's mission is to improve lives through learning. Our global marketplace features an extensive, multi-language library, which includes over 65,000 courses taught by expert instructors.  You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music, technology, games, and more. With instructors adding new content every day, be sure to check back regularly for the latest courses. The opportunities for learning are endless!

    Below are answers to some of the frequently asked questions we receive about Udemy.

    What do Udemy courses include?

    Each Udemy course is created, owned and managed by the instructor(s). The foundation of each Udemy course are its lectures, which can include videos, slides, text and additional resources the instructor has uploaded. In addition, instructors can add quizzes, practice tests, assignments and coding exercises, as a way to enhance the learning experience of students.  

    To get a sense of what these lectures and features look like within the course dashboard, check out the lecture icon guide here.

    For tips on how to search our marketplace and find courses you may be interested in taking, please read How to Search for Courses on the Udemy Marketplace.

    How do I take a Udemy course?

    Udemy courses are entirely on-demand, which means that you can enroll in the courses that interest you and learn at your own pace. You can begin the course whenever you like, and there are no deadlines to complete it.

    Udemy courses can be accessed from several different devices and platforms, including a desktop / laptop, Android app, iOS app, and Apple TV app. Detailed information on Udemy’s platforms and features can be reviewed here.

    After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email, provided you’re logged into your Udemy account. You can also begin the course by logging in and navigating to your My Courses page.

    For steps on how to log into your Udemy account, please click here.

    How long do I have to complete a Udemy course?

    As noted above, there are no deadlines to begin or complete the course. Even after you complete the course, you will continue to have access to it, provided that your account’s in good standing, and Udemy continues to have a license to the course. To learn more about our Lifetime Access policy, please click here.

    Is Udemy an accredited institution?

    While Udemy is not an accredited institution, we offer skills-based courses taught by experts in their field, and every approved course features a Udemy certificate of completion. Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment.

    Is there any way to preview a course?

    Yes! If you're not sure if a course is right for you, you can start a free preview and watch a handful of lectures the instructor has selected. For steps on how to preview a course, and review key information about it, please click here.

    What if I don’t like a course I purchased?

    We want you to be satisfied, so if you're not happy with a course, you can even request a full refund within 30 days of purchasing a course. For more information on our refund policy, please click here.

    I’m interested in becoming an instructor; how do I begin?

    If you’re interested in creating and teaching a course, a great place to begin is to read Getting Started: How do I Create my Udemy Course?

    If you have any other questions about Udemy, you can contact support by clicking here.




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  • Add a Course to Your Wishlist

    Adding free or paid courses to your wishlist is a quick and easy way to save a course for later, and enroll in it when you’re ready. This article outlines how you can add courses to your wishlist from the course card, course landing page or from your shopping cart.

    How to Add a Course to Your Wishlist​ From the Course Card

    To add a course to your wishlist from the course card, please follow the steps below.  

    1. Search or browse for a course
    2. Hover your mouse over the course card
    3. Click the heart that appears beside Add to Cart, and the course will be added to your wishlist

    wishlist_marketplace.png 

    How to Add a Course to Your Wishlist From the Course Landing Page

    If you need to add a course to your wishlist, from the course landing page, please follow these steps: 

    1. Search or browse for a course
    2. Click on the course icon and you’ll be directed to the course landing page
    3. The wishlist icon is located above the course details at the top right hand of the page.
    4. Click the Wishlist heart, and the course will be added to your wishlist

     wishlist_clp.png

    How to Add a Course to Your Wishlist From Your Shopping Cart 

    You can also add courses to your wishlist from the Shopping Cart, by following these steps:

    1. Click on the Shopping Cart icon at the top right hand of the page
    2. Click Move to Wishlist on the course icon
    3. The course will be moved to the Recently Wishlisted Courses section below

    When you decide you would like to enroll in the course, you can return it to your Shopping Cart by clicking on Move to Cart.

    move_to_wishlist.png

    Finding Your Wishlist

    You can quickly access your Wishlist by following the steps below

    1. Click My Courses at the top right of the page
    2. Click the Wishlist tab 
    3. All of the courses you have added to your Wishlist will appear on the page

    Remove Courses From Wishlist

    To remove a courses from the Wishlist, click the red heart located on the course card. The course will no longer be included.

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  • System Requirements

    You can access your Udemy courses from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

    Minimum System Requirements

    • The latest Chrome, Firefox, Safari, Edge, Opera or IE11 for desktop/laptop
    • A broadband connection with a minimum speed of 5Mbit or 800kbps
    • Please note that Flash Player is not required. If you have Adobe Flash Player, we recommend you have the Adobe Flash Player 10.0.22+ plug-in or higher installed.
    PC Specific Requirements
    • Platform: Windows 7 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability

    Mac Specific Requirements

    • Platform: Mac OS X 10.3 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability
    Mobile Requirements
    • iOS 9.0 and above
    • Android 5.0 and above

    You can download the Udemy mobile app for iOS or Android devices by clicking here.

    Mobile browsers: Safari on iOS and Chrome on Android  

    What Browser am I Using?

    To find out more about your specific system, this site will tell you which browser and OS you're currently using. 

    To watch courses, we recommend using Google Chrome. You can download Chrome for free here.

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  • How to Preview And Compare Courses

    If you want to compare courses to see which ones fit your current needs best, this article outlines how you can preview a course, and see if it’s the right course for you. In addition, this article explains how you can review key information about a course, the instructor(s), and read student reviews on the course landing page. 

    For tips on how to find a course on the Udemy marketplace, or courses related to a specific subject, please read How to Search for Courses on Udemy.

    How to Start a Free Preview

    Every Udemy course has some lectures the instructor has selected for a free preview, so students can sample the course content and their teaching style. To start a free preview, please follow the steps below:

    1. Click on the course icon or course title to proceed to its Course Landing Page
    2. Next, click Preview This Course in the course price
    3. Now you’ll be able to watch a handful of lectures selected by the instructor

    preview_this_course.png 

    Reviewing Course Information 

    You can also review key information about the course on the course landing page, which includes the following sections:

    What Will I Learn? - this section is a summary of what the course will teach you.

    Requirements - these are the prerequisite knowledge or tools, if any, you will need to take the course.

    Description - a detailed explanation of what the course covers and why you should enroll.

    Who is the Target Audience? - you can see who the course is designed for and whether it matches your learning goals.

    Compare to Other Courses  - this section includes similar courses to the one you’re currently reviewing, so that you can click through to their course landing pages, and compare their key information.

    what_will_I_learn.png

    Curriculum For This Course - you can review a list of each lecture title, and any other curriculum items the course includes (quizzes, assignments, practice tests, etc). The entire course length, including non-video lectures, is also posted at the top right of the Curriculum section.

    curriculum.png

    About the Instructors

    This section includes information about the course instructor and their biography. If you click on the instructor’s name, you will be directed to their profile page, which includes the Send Message icon if you wish to contact them directly.

    Student Feedback

    In the Student Feedback section you can see ratings and reviews students have submitted for the course, which may help you decide whether the course is right for you. 

    When students take a course they are asked what they would rate the course from one to five stars. In the ratings section, you can see what the average rating for the course is, and sort through reviews based on their rating, by clicking on the corresponding, number of stars.  

    Please note that instead of using a simple lifetime average, Udemy calculates a course's average star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings. 

    student_feedback.png

    Below the ratings are the reviews students have submitted for the course. Reviews include comments from the student about the courses, as well as their rating for it. As a result, student reviews can be very helpful in helping you determine whether the course will meet your educational goals.

    In addition, this section may also include a Featured Review, which highlights a positive experience a student had with the course. 

    To learn more about submitting a review, please read our Leaving and Editing a Course Review article. 

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  • Lifetime Access

    One of the best things about Udemy is that you can login to your account from virtually anywhere, whenever you want, and access your courses easily! We strongly believe that students will benefit from the limitless educational possibilities this feature presents.

    Once you enroll in a course, you'll have access for life, provided that your account is in good standing and Udemy continues to have a license to that course.

    You have the freedom to learn at your own pace. Udemy is your academy - learn what you want, when you want.

    Lifetime Access: Commonly Asked Questions

    Below are answers to questions we often receive regarding lifetime access.

    Will I continue to have access to the course even after I complete it?

    Yes. You will continue to have access to the course after you complete it, provided that your account’s in good standing, and Udemy continues to have a license to the course. So, if you wish to review specific content in the course after you finish it, or take it all over again, you can.

    I bought the course on sale. Does this affect how long I have access to the course?

    No. Your access to a course is not affected by the price you paid for it.

    Do free courses offer lifetime access?

    Yes. Students also receive lifetime access to free courses, provided their account remains in good standing and Udemy continues to have a license to the course.

    What if I used an instructor coupon to purchase the course? Does lifetime access still apply?

    Yes. Students receive lifetime access to a Udemy course regardless of what price they paid, or whether they used a coupon to enrol or not.

    What happens if the instructor removes the course from Udemy?

    We host more than 50,000 courses on our online learning marketplace. Our marketplace model means we do not own the copyright to the content of the courses; the respective instructors own these rights. On rare occasions, instructors may remove their courses from our marketplace, or, Udemy may have to remove a course from the platform for policy or legal reasons. If this does happen to a course you're enrolled in, please contact us and we'll be ready to help.

    Please note: occasionally instructors may decide to unpublish their course and close it to additional enrollments. For example, an instructor might unpublish an older course until they’ve had a chance to update the course content. In situations where an instructor unpublishes their course, however, the course content remains on the platform and is still accessible to students who are enrolled in the course.

    Can my courses ever be removed from Udemy?

    On rare occasions, Udemy may be required to remove a course from the platform due to policy or legal reasons. If this does happen to a course you're enrolled in, please contact us and we'll be ready to help.

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