• How to Turn Closed Captions on and off on the Mobile App

    Both the iOS and Android mobile app for Udemy support closed captions, provided they’ve been added to the course. This article outlines how you can turn closed captions on and off, while watching your course on the mobile app.

    For information on how to find courses that have been closed captioned, or how to request closed captions for a course, please click here.

    Turning Closed Captions on and off on the iOS App

    If a course has been closed captioned, then you can turn the captions on or off on the iOS app, by following the steps below: 

    1. Tap on the Settings icon at the top right hand of the screen to access the lecture options

    lecture_options.png 

    2. Tap on Closed Captioning

    options_menu_captions.png 

    3. Select English or any other available language for the captions

     

    cc.png

    Turning Captions off on the iOS App

    You can turn the closed captions off at anytime by following the steps outlined above, and then selecting Off.

    cc.png

    Turning Closed Captions on and off on the Android App 

    If a course has been closed captioned, then you can turn the captions on or off on the Android app, by following the steps below:

    1. Tap the CC at the top right hand corner of the screen to access the Subtitle Languages options

     android_cc.png

    2. Select English or any other available language for the captions

    languages_android.png

    Turning Captions off on the Android App

    You can turn the closed captions off at anytime by following the steps outlined above, and then selecting OFF.

    android_language_options.png 

    How to Report Issues with Captions

    If you experience issues enabling the captions, or are unsatisfied with the quality of the captions, please report it to our Support Team here.

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  • How to Adjust the Video Speed on the Mobile App

    If you’re taking your Udemy courses on our mobile app, you can change the playback speed of video lectures if you wish. This article outlines how you can do so on Udemy's iOS and Android mobile apps.

    Changing the Video Speed on the iOS App

    If you're watching a course on the iOS app, and wish to change the video lecture speed, you can do so by following these steps:

    1. Tap on the Settings icon at the top right hand of the screen to access the Lecture Options

    settings_option.png

     

    2. Next, tap on Playback Speed to see the various speeds that are available

     

    playback_speed.png

    3. Select the video speed you would like to use

    ios_speed_options.png

    Changing the Video Speed on the Android App

    If you're watching a course on the Android app, and wish to change the video lecture speed, you can do so by following these steps:

    1. The video speed option is located at the top right of the lecture screen and is set in the default speed of 1.0x

    playback_options_android.png

    2.  Tap on it to select the video playback speed you want 

    Android_Playback_Speed.png

    Please note that the playback speed will be saved, and you will not have to change the settings in the proceeding, video lectures.

    If you have any additional questions regarding Udemy's iOS or Android app, please contact Udemy Support.

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  • How to Adjust Video Quality on the Mobile App

    If you’re watching your Udemy courses on either the iOS or Android app, you can quickly adjust the video quality of the lecture to a higher or lower resolution, depending on your needs. In addition, you can also adjust the quality of the videos that you wish to download for offline viewing.

    This article outlines how you can do this on both the Android and iOS app. If you haven’t downloaded the Udemy mobile app, you can do so by clicking here.

    How to Adjust the Video Quality for Lectures on the iOS App

    If you’re watching your Udemy courses on the iOS mobile app and wish to change the video quality of the lecture, you can quickly do so by following these steps:

    1. Tap on the lecture options icon at the top right hand of the screen
    2. Tap on Video Quality
    3. Select either 360p, 480p, 720p, 1080p or Auto for the video resolution

    Please note: if you want to watch the video in the best resolution possible, select 1080p. If you’re in an area with a weak Wifi connection or cellular signal, however, you may want to choose a lower resolution. If you select “auto”, then the app will automatically select the resolution based on the internet bandwidth that’s available.

    lecture_options.png

    Video_Quality_Options.png

    Adjusting the Video Download Quality on the iOS App

    To set the video quality of lectures you want to download for offline viewing on the iOS app, please follow these steps:

    1. Tap on the Account icon at the bottom right hand of your My Courses screen
    2. Next, tap on Video Options, and then Video download quality
    3. Set the resolution you wish to watch on downloaded lectures

     

    How to Adjust the Video Quality for Lectures on the Android App

    If you’re watching your Udemy courses on the Android mobile app and wish to change the video quality of the lecture, you can quickly do so by following these steps:

    1. At the top of the screen the video quality is posted to the left of CC
    2. Tap on that number and you will be able to select 720p, 360p or “Auto” for the video resolution.

    If you wish to watch the lecture in HD resolution then select 720p. If you’re in an area with a slow Wifi or cellular connection, however, then you may wish to select 360p to avoid buffering. If you select “auto”, then the app will automatically select the resolution based on the internet bandwidth that’s available.

     

    Adjusting the Video Download Quality on the Android App

    To set the video quality of lectures you want to download for offline viewing on the Android app, please follow these steps:

    1. Open the Settings on the Udemy Android app
    2. Tap on Video Download Quality
    3. Set the resolution you wish to watch on downloaded lectures

    If you have any additional questions regarding Udemy's iOS or Android app, please contact Udemy Support

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  • Missing Mobile Purchases

    If you've tried purchasing a course on the Udemy mobile app, but are unable to locate it in your account, then please try one of the troubleshooting steps below.

    Payment in Progress

    The transaction may have been disrupted. Check to see if you still received a receipt from iTunes (iOS app) or Google Play (Android app). If you did not receive a receipt, the payment did not go through. Try again on the app, or you can purchase it from the site.

    If you did receive a receipt, please contact Support and attach the receipt.

    No In App Payment Plan

    This is a caching error and must be resolved by Udemy. Contact Support with a screenshot of the course and error message to resolve the issue.


    Still Having Trouble?

    If you still can't find your course, please contact Support with the following information:

    • A copy of the full receipt. We'll need to know the exact title of the course so we can make sure the right one gets delivered to you.  We just want to make sure we don't give you a Bootstrap course instead of a Yoga course!
    • A screenshot of the error you received. This will let us know what happened. Plus, if you've seen a bunch of courses with similar titles (I'm looking at all the Microsoft Excel courses out there), it will also be helpful to have a screenshot of the course itself as well to avoid confusion.
    • Your Udemy account information. Let us know which e-mail address you used to make the purchase on the app. Note: This is NOT the same as your iTunes/Google Play account!  This is the email linked to your Udemy account.
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  • Why Won't my Lectures Download to my Device?

    There are a couple of things that may be preventing a lecture from downloading to your mobile device. Please consider the following:

    1) In some cases, you will not be able to see a download icon in certain lectures on the Course Curriculum.

    • Some lectures were downloaded automatically when you opened the course. For example, you can view an article lecture without manually downloading it (Please note: if you are using the iOS app, article lectures will need to be downloaded in order to access them for offline viewing).
    • Offline downloading is not supported by all course lectures. If you try to download all of a course's lectures at once (by tapping on the download icon on the main course page), the download will skip lectures that are not supported. For instance, we don’t support downloading quizzes for offline viewing.

    2) If you're using your mobile data network rather than wi-fi, please make sure that the Download via Wi-fi only setting is unchecked. You can do this by going into the Settings page on the Android app, or the Video Options page on the iOS device.

    If you're using the Android app, you can navigate to the Settings page by tapping the menu icon that appears at the upper-left corner of the Featured or My Courses screen. 

    download_to_wifi.png

    If you're using the iOS app, you can navigate to Video Options by clicking the Account icon at the bottom right of the My Courses, Wishlist, Featured or Search screen.

    ios_video_options.png

    3) If you download a non-video file lecture (a PDF lecture, for example), the file is downloaded to your device's storage. Instead of accessing it from the Udemy app, please open your device's Downloads folder. 

    If none of the above suggestions resolves your issue, please send us an e-mail at support@udemy.com. Please be sure to include the following information (this will help us get to the bottom of the situation as quickly as possible):

    • Your device
    • The OS you're running
    • The version of the Udemy app 
    • The course(s) and lecture(s) you're experiencing the issue with
    • Are you connected via mobile or wi-fi?
    • Any additional details of the issue you're encountering
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  • How to Delete Saved Lectures For Offline Viewing

    This article outlines how you can delete lectures you’ve saved for offline viewing, while using Udemy’s Android or iOS app.

    Deleting Saved Lectures on the iOS App

    If you’ve saved lectures for offline viewing on Udemy’s iOS app, you can delete them from your device in several ways.

    Delete a Single Saved Lecture

    If you wish to delete a single lecture from your iOS device, please follow these steps:

    1. On the Course Curriculum, if the lecture has been downloaded previously for offline viewing, then a green arrow will appear under the lecture title. 

    saved_lectures.png

    2. Tap on the lecture title, and hold for a moment to view the lecture options

    3. Select Remove Download

    remove_downloaded_lecture.png

    In addition, you can also follow these steps to remove a saved lecture:

    1. While viewing a specific lecture, tap on the lecture options ellipses at the top right
    2. Tap on Remove Offline and then Delete


    ellipses.png

    Delete an Entire Saved Course

    If you have saved an entire course for offline viewing, you can remove it from your iOS device by doing the following:

    1. From the Course Curriculum, tap and hold on the download icon under the course title

    download_course_ios.png

    2.   Select Remove Downloads

    remove_downloads.png

    You can also delete all the content you’ve saved by tapping on Remove All Offline Content from the Downloaded Content screen.

    To access this option, click on Account at the bottom right hand of the screen. Then, select the content you wish to remove from your device. 


    account_download.png

    Deleting Saved Lectures on the Android App

    If you’ve saved lectures for offline viewing on Udemy’s Android app, you can delete them from your device in the following ways.

    Delete a Single Saved Lecture

    If you wish to delete a single lecture from your Android device, please follow these steps:

    1. From the Course Curriculum, tap on the Trash Bin, which appears beside lectures that have been saved for offline viewing
    2. "Lecture is no longer available offline" will appear, as will an option to Undo


    trash_android.jpg

    Or, you can also follow these steps to remove a saved lecture:

    1. While viewing a specific lecture, tap on the option ellipses at the top right
    2. Select Delete Offline Content

    delete_offline_android.jpg

    Delete an Entire Saved Course

    If you have saved an entire course for offline viewing, you can remove it from your Android device in several ways.

    • From the Course Curriculum, select the course options ellipses at the top right, and then tap Delete Offline Content

    delete_offline_content_android.jpg

    • You can also delete all the offline content at once, by heading to the System Settings > Application Manager > Udemy, and choose the Clear Cache option (Please note: these settings may vary depending on the Android OS and device model). After clearing the cache, you will have to log back into the Udemy app.


    Please remember that the Udemy app design can vary, depending on the device and model that is being used. If you have any additional questions regarding how to delete saved lectures from the Udemy app, please contact support.


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  • Unrecognized Lecture Format

    If you see this message while taking a course on the Udemy app, it means that the lecture you're trying to view is a file type that is not supported by iOS. This happens most often in our programming courses. For example, if an instructor uploads a Python file (.py) as a lecture, the file will not be available on the app.

    To view this lecture, please sign in to Udemy from your computer.
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