• How to Create And Access Notes on The Mobile App

    The Notes feature is a quick way to mark important points of a lecture so you can quickly return to it in the future. This article outlines how you can create and access Notes on the Udemy mobile app.

    For steps on how to create and manage Notes while watching your course on a browser, please click here.

    Please note: the Notes feature is currently in beta and is not available to all students. The Notes feature will become available to all students in the coming weeks.

    How to access notes on the mobile app

    To access the notes feature in the Udemy mobile app, tap More (as seen below) within the course taking experience and then Notes. Here you can access all existing notes and create new notes. All the notes that you create in a course will be added across all your devices, desktop, mobile, and tablet.

    notes_ios.png

    To create a new note while taking your course on the iOS app, tap Create new on the right-hand side of the Notes screen.

    create_new_note_ios.png

    If you’re using the Android mobile app, you can create a new note by tapping the + icon.

    android_create.png

    How to edit and delete notes on the mobile app

    If you wish to edit or delete a note you’ve made, tap on the ellipses that appears to the right of the note. The edit and delete option will appear.

    edit_delete_notes_app.png

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  • How to Sign up and Log In With the Udemy Mobile App

    This article explains how you can sign up with Udemy using our mobile app and begin your learning experience today. 

    For steps on how to sign up and log into Udemy using your desktop or laptop, click here. Information regarding how to access Udemy for Business accounts can be viewed here.

    Sign up with an email and password

    1. Tap Create an Account and then Sign up with email.
    2. Enter your name, your email address and a unique password. 
    3. Select whether you wish to receive promotional emails and recommendations from Udemy. 
    4. Tap Create an Account.

    create_account_app.jpg

    Log in with an email and password

    1. Tap Sign in with email. 
    2. Enter the credentials you used to sign up.
    3. Tap Sign in.

    Sign up with Facebook or Google

    1. Tap Create an Account.
    2. Next, tap either the Google or Facebook sign up icon.
    3. Follow the prompts to complete the sign up process.

    Log in with Facebook or Google

    1. Tap Sign in with Facebook or Sign in with Google
    2. Follow the prompts to complete the sign in process.

    Please note: when you sign up using the Google or Facebook option, no password is created for your Udemy account. If you wish to create a password for your Udemy account, and log in with the same email address that’s registered with Google or Facebook moving forward, please follow the steps outlined in this article.

    How to log out of your Udemy account

    1. Tap Account at the bottom right.
    2. Tap Sign out.

    sign_out_app.jpg

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  • How to Cast Udemy Courses Via Your Mobile Device

    If you want to take your Udemy courses on a larger monitor or television, you can do so by casting the course videos from our mobile app to a Chromecast or Apple TV device.

    You can download the Udemy mobile app for iOS or Android devices by clicking here.

    Please note that we do not support Roku at this time.

    How to Cast Videos With an iOS Mobile Device

    Casting with Apple TV: you can cast your course videos to a monitor or television, via your iOS and Apple TV device, by following these steps:

    1. Make sure the mobile device you're using is on the same Wi-Fi network as your Apple TV device.

    2. Open the iOS Udemy app.

    3. From the My Courses page, open the course video that you want to cast.

    4. Tap the the top right of the screen.

    5. Next, tap the monitor icon and then select Apple TV.

    monitor_casting_option.png

    cast_apple_tv.png

    6. Once you’re connected, the video will begin casting on the screen. To access the menu and viewing options for the course, tap the screen on your mobile device.

    If you have an Apple TV device you can also screen mirror your Udemy courses by using the AirPlay feature on your iOS device. To learn more click here.

    Casting with Chromecast on iOS: to cast videos from your iOS mobile device to a Chromecast-enabled screen please follow the steps below.

    1. Make sure the mobile device you are using is on the same Wi-Fi network as your Chromecast or TV with built-in Chromecast.

    2. Open the Udemy app.

    3. From the My Courses page, open the course video that you want to cast.

    4. Tap the Cast icon.

    iOS_cast_icon.png

     

    5. Choose the name of the device you'd like to cast to.

    udemy_cast_ios.png

    6. Once you're connected, the Cast button will change color, letting you know you're connected.

    lecture_playing_udemy_cast.png

    7. Now you'll be able to cast video lectures directly to your TV.

    8. To stop casting, tap the Cast button again and choose Stop casting.

    stop_casting.png

    How to Cast Courses With an Android Mobile Device

    Casting with Chromecast on Android: please follow these steps to cast videos from your Android mobile device to a Chromecast-compatible screen:

    1. Make sure the mobile device you're using to cast is on the same Wi-Fi network as your Chromecast device, or Smart-TV with Chromecast.

    2. Open the Udemy app.

    3. From the My Courses page, open the course video that you want to cast.

    4. Tap the Cast button.

    casting_icon.png

    5. Choose the name of the device you'd like to cast to.

    android_chromescast.png

    6. When you're connected, the Cast button will change color, letting you know you're connected.

    casting_udemycast_android.png

    7. Then you can cast video lectures directly to your TV.

    8. To stop casting, tap the Cast button again and choose Stop casting.

    stop_casting_android.png

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  • Mobile Requirements

    You can download the Udemy mobile app for iOS or Android devices by clicking here. For the best course taking experience, we recommend using the app over a browser on mobile devices.

    With the Udemy app you can explore 100,000+ courses, download courses to watch offline, listen to courses with podcast-style audio and watch courses with Chromecast or Apple TV.

    Mobile Operating System Requirements

    • Android 5.0 and above
    • iOS 11.0 and above

    Udemy App Version Requirements

    • Android v.5.3 and above
    • iOS v. 4.4 and above
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  • How to Troubleshoot Audio & Video Issues on The Udemy Mobile App

    If you’re encountering audio or video issues while attempting to watch your course with the Udemy mobile app, this article explains various ways to solve these problems. Our support team will also follow this guide when responding to inquiries regarding this. 

    Determine if your environment’s causing the issue

    Try watching another lecture or course to determine whether your mobile device, settings or internet connection may be causing the problem.  If you’re able to watch other lectures without any problems, this indicates there is a technical issue with the original video and not your environment. You can report the issue by clicking here.

    If you’re encountering playback issues with other lectures, however, then please try the troubleshooting steps outlined below. 

    Troubleshooting video loading issues (ie: the video keeps loading/buffering, you see a blank screen)

    If you still encounter issues while watching other course videos, then this indicates there’s an issue with your device, settings or internet connection. 

    • Ensure that the device/network connection meets our system requirements and make sure that you update to the latest Udemy app version. 
    • You may be viewing the course with a slow internet connection or a weak cellular signal. Please try the following:
        • Reduce the video streaming quality to play the video in a lower resolution
        • Restart your device and your modem/router if you’re on a WiFi network to see if your internet connection improves.
        • Turn mobile data off, wait ten seconds, and then turn it back on
        • Download the course for offline viewing instead of streaming it online

    If you still continue to experience playback issues after trying the steps above, please do the following:

    • Restart the Udemy app
    • Delete the Udemy app from your device and reinstall it. Please be aware that any content you have saved for offline viewing will be removed completely after the app re-installation. You will need to re-download the content once again.

    Troubleshooting playback issues with downloaded lectures

    If you’re encountering playback issues with lectures you’ve downloaded for offline viewing, please try the following:

    • Try downloading another lecture and watching it offline. If you’re able to watch other lectures offline without any problems, this indicates there is likely a technical issue with the original video and not your device. You can report the issue by clicking here.
    • Check to see that the course or lecture was downloaded successfully. Steps on how to download course and lectures on the mobile app can be read in the articles below:
    • Remove the offline content and download the lecture(s) again. While we understand this can be an inconvenience, it may resolve the issue if files in the memory storage are broken or missing.

    If you still continue to experience issues with the downloaded videos, please do the following:

    • Turn on airplane mode for your device and try watching the downloaded lectures. To do so, please close all apps running > check the device's settings > search AirPlane/Flight mode > turn it on.
    • Turn off your internet connection (as well as your mobile data signal) and then try playing the content you’ve downloaded. 
    • Try restarting the Udemy app.
    • Delete the Udemy app from your device and reinstall it. Please note that any offline content you’ve saved from your courses will be removed completely after the app reinstallation. You will need to re-download the content once again.
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  • How to Turn Closed Captions on and off on the Mobile App

    Both the iOS and Android mobile app for Udemy support closed captions, provided they’ve been added to the course. This article outlines how you can turn closed captions on and off, while watching your course on the mobile app.

    For information on how to find courses that have been closed captioned, or how to request closed captions for a course, please click here.

    Turning Closed Captions on and off on the iOS App

    If a course has been closed captioned, then you can turn the captions on or off on the iOS app, by following the steps below: 

    1. Tap on the Settings icon at the top right hand of the screen to access the lecture options

    lecture_options.png 

    2. Tap on Closed Captioning

    closed_captioning_off_ios.png 

    3. Select English or any other available language for the captions

     

    language_options_ios.png

    Turning Captions off on the iOS App

    You can turn the closed captions off at anytime by following the steps outlined above, and then selecting Off.

    Turning Closed Captions on and off on the Android App 

    If a course has been closed captioned, then you can turn the captions on or off on the Android app, by following the steps below:

    1. Tap the CC at the top right hand corner of the screen to access the Subtitle Languages options

     closed_captions_android.png

    2. Select English or any other available language for the captions

    english_caption_option_android.png

    Turning Captions off on the Android App

    You can turn the closed captions off at anytime by following the steps outlined above, and then selecting OFF.

    caption_options_android.png 

    How to Report Issues with Captions

    If you experience issues enabling the captions, or are unsatisfied with the quality of the captions, please report it to our support team by clicking here.

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  • How to Adjust the Video Speed on the Mobile App

    If you’re taking your Udemy courses on our mobile app, you can change the playback speed of video lectures if you wish. This article outlines how you can do so on Udemy's iOS and Android mobile apps.

    Changing the Video Speed on the iOS App

    If you're watching a course on the iOS app, and wish to change the video lecture speed, you can do so by following these steps:

    1. Tap on the Settings icon at the top right hand of the screen to access the Lecture Options

    lecture_options.png

     2. Next, tap on Playback Speed to see the various speeds that are available

    playback_speed_ios.png

    3. Select the video speed you would like to use

    playback_speed_2_ios.png

    Changing the Video Speed on the Android App

    If you're watching a course on the Android app, and wish to change the video lecture speed, you can do so by following these steps:

    1. The video speed option is located at the top right of the lecture screen and is set in the default speed of 1.0x

    android_speed_.png

    2.  Tap on it to select the video playback speed you want 

    playback_speed_android_2.png

    Please note that the playback speed will be saved, and you will not have to change the settings in the proceeding, video lectures.

    If you have any additional questions regarding Udemy's iOS or Android app, please contact our support team.

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  • How to Adjust the Video Quality on the Mobile App

    If you’re watching your Udemy courses on either the iOS or Android app, you can quickly adjust the video quality of the lecture to a higher or lower resolution, depending on your needs. In addition, you can also adjust the quality of the videos that you wish to download for offline viewing.

    This article outlines how you can do this on both the Android and iOS app. If you haven’t downloaded the Udemy mobile app, you can do so by clicking here.

    How to Adjust the Video Quality for Lectures on the iOS App

    If you’re watching your Udemy courses on the iOS mobile app and wish to change the video quality of the lecture, you can quickly do so by following these steps:

    1. Tap on the lecture options icon at the top right hand of the screen
    2. Tap on Video Quality
    3. Select either 360p, 480p, 720p, 1080p or Auto for the video resolution

    Please note: if you want to watch the video in the best resolution possible, select 1080p. If you’re in an area with a weak Wifi connection or cellular signal, however, you may want to choose a lower resolution. If you select “auto”, then the app will automatically select the resolution based on the internet bandwidth that’s available.

    lecture_options.png

     

    video_streaming_quality.png

    Adjusting the Video Download Quality on the iOS App

    To set the video quality of lectures you want to download for offline viewing on the iOS app, please follow these steps:

    1. Tap on the Account icon at the bottom right hand of your My Courses screen
    2. Next, tap on Download options, and then Video download quality
    3. Set the resolution you wish to watch on downloaded lectures

    Download_options.png

    How to Adjust the Video Quality for Lectures on the Android App

    If you’re watching your Udemy courses on the Android mobile app and wish to change the video quality of the lecture, you can quickly do so by following these steps:

    1. At the top of the screen the video quality is posted to the left of CC
    2. Tap on that number and you will be able to select 720p, 360p or “Auto” for the video resolution.

    If you wish to watch the lecture in HD resolution then select 720p. If you’re in an area with a slow Wifi or cellular connection, however, then you may wish to select 360p to avoid buffering. If you select “auto”, then the app will automatically select the resolution based on the internet bandwidth that’s available.

     video_quality_android.png

    video_quality_android_2.png

    Adjusting the Video Download Quality on the Android App

    To set the video quality of lectures you want to download for offline viewing on the Android app, please follow these steps:

    1. Tap on Account at the bottom right of the screen
    2. Next, tap on Download options and then Video download quality
    3. Set the resolution you wish to watch on downloaded lectures

    account_screen_android.png

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  • Missing Mobile Purchases

    If you've tried purchasing a course on the Udemy mobile app, but are unable to locate it in your account, then please try one of the troubleshooting steps below.

    Payment in Progress

    • The transaction may have been disrupted. Check to see if you received a receipt from the App Store  (iOS app) or Google Play (Android app). If you did not receive a receipt, the payment did not go through. Try again on the app, or you can purchase it from the site. If you did receive a receipt, please contact our support team and attach the receipt.
    • If the course was purchased through the iOS app, you may want to check the status of your transaction, and see if the status is "Pending". This means the course has not been delivered to your account yet since Apple's payment system is still processing the transaction. If it is "Pending", it may take between 24 - 48 hours for the course to be delivered to your account. If you no longer see "Pending" status for the Apple purchase but you do not have your course delivered to your account, please forward to us a screenshot/email of your App Store receipt. This will help us get the course up-and-running for you.


    Still Having Trouble?

    If you still can't find your course, please contact our support team with the following information:

    • A copy of the full receipt. We'll need to know the exact title of the course so we can make sure the right one gets delivered to you.  We just want to make sure we don't give you a Bootstrap course instead of a Yoga course!
    • A screenshot of the error you received. This will let us know what happened. Plus, if you've seen a bunch of courses with similar titles (I'm looking at all the Microsoft Excel courses out there), it will also be helpful to have a screenshot of the course itself as well to avoid confusion.
    • Your Udemy account information. Let us know which e-mail address you used to make the purchase on the app. Note: This is NOT the same as your Apple App Store/Google Play account!  This is the email linked to your Udemy account.
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  • Why Won't my Lectures Download to my Device?

    There are a couple of things that may be preventing a lecture from downloading to your mobile device. Please consider the following:

    1) In some cases, you will not be able to see a download icon in certain lectures on the Course Curriculum.

    • Some lectures were downloaded automatically when you opened the course. For example, you can view an article lecture without manually downloading it (Please note: if you are using the iOS app, article lectures will need to be downloaded in order to access them for offline viewing).
    • Offline downloading is not supported by all course lectures. If you try to download all of a course's lectures at once (by tapping on the download icon on the main course page), the download will skip lectures that are not supported. For instance, we don’t support downloading quizzes for offline viewing.

    2) If you're using your mobile data network rather than wi-fi, please make sure that the Download via Wi-fi only setting is unchecked. You can do this by going into the Download options page on the Android and iOS app.

    If you're using the Android app, you can navigate to the Account page by tapping the menu icon that appears at the upper-left corner of the Featured or My Courses screen. 

    settings_android.png

    If you're using the iOS app, you can navigate to Download Options by clicking the Account icon at the bottom right of the My Courses, Wishlist, Featured or Search screen.

    download_only_Wi-Fi.png

    3) If you download a non-video file lecture (a PDF lecture, for example), the file is downloaded to your device's storage. Instead of accessing it from the Udemy app, please open your device's Downloads folder. 

    If none of the above suggestions resolves your issue, please contact our support team. Please be sure to include the following information (this will help us get to the bottom of the situation as quickly as possible):

    • Your device
    • The OS you're running
    • The version of the Udemy app 
    • The course(s) and lecture(s) you're experiencing the issue with
    • Are you connected via mobile or wi-fi?
    • Any additional details of the issue you're encountering
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  • How to Delete Saved Lectures For Offline Viewing

    This article outlines how you can delete lectures you’ve saved for offline viewing, while using Udemy’s Android or iOS app.

    Deleting Saved Lectures on the iOS App

    If you’ve saved lectures for offline viewing on Udemy’s iOS app, you can delete them from your device in several ways.

    Delete a Single Saved Lecture

    If you wish to delete a single lecture from your iOS device, please follow these steps:

    1. On the Course Curriculum, if the lecture has been downloaded previously for offline viewing, then a colored arrow will appear by the lecture title. 

    download_icon.png

    2. Tap on the arrow icon beside the lecture title.

    3. Select Remove Download.

    remove_download.png

    In addition, you can also follow these steps to remove a saved lecture:

    1. While viewing a specific lecture, tap on the lecture options ellipses at the top right.
    2. Tap on Remove Download and then Delete.

    ellipses.png

    Delete an Entire Saved Course

    If you have saved an entire course for offline viewing, you can remove it from your iOS device by doing the following:

    1. From the Course Curriculum, tap and hold on the download icon under the course title.

    2. Select Remove Downloads.

    remove_downloads.png

    You can also delete all the content you’ve saved by tapping Remove on the Your downloaded courses screen. To access this option, click on Account at the bottom right hand of the screen. Then, select the content you wish to remove from your device. 

    downloaded_courses_screen.png
    Deleting Saved Lectures on the Android App

    If you’ve saved lectures for offline viewing on Udemy’s Android app, you can delete them from your device in the following ways.

    Delete a Single Saved Lecture

    If you wish to delete a single lecture from your Android device, please follow these steps:

    1. From the Course Curriculum, tap the colored in download icon.
    2. 1 download removed message will appear.

    download_icon_android.png

    one_download_removed_android.png

    Or, you can also follow these steps to remove a saved lecture:

    1. While viewing a specific lecture, select the course options ellipses at the top right
    2. Tap Delete Offline Content

    delete_offline_content.png

     Delete an Entire Saved Course

    If you have saved an entire course for offline viewing, you can remove it from your Android device in a couple of ways.

    • Tap on the grey download icon, which appears near the top of the right hand side of the course curriculum.
    • Tap Remove all downloads.

    remove_all_downloads_android.png

     You can also delete all the offline content at once, by heading to the System Settings > Application Manager > Udemy, and choose the Clear Cache option (Please note: these settings may vary depending on the Android OS and device model). After clearing the cache, you will have to log back into the Udemy app.

    Please remember that the Udemy app design can vary, depending on the device and model that is being used. If you have any additional questions regarding how to delete saved lectures from the Udemy app, please contact our support team.

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  • Unrecognized Lecture Format

    If you see this message while taking a course on the Udemy app, it means that the lecture you're trying to view is a file type that is not supported by iOS. This happens most often in our programming courses. For example, if an instructor uploads a Python file (.py) as a lecture, the file will not be available on the app.

    To view this lecture, please sign in to Udemy from your computer.
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