• Rules Against Manipulating or Influencing the Review System

    It can be challenging to gather meaningful feedback on new courses, especially as a new instructor. You are welcome to ask for feedback, but be mindful of how you engage your students.

    Rules When Asking for Reviews

    • Instructors cannot indicate what type of rating or review a student should leave, or outline any detail or information to be included
    • Instructors may not specify what medium should be used to express varying feedback
    • Instructors are not permitted to trade reviews with other instructors
    • Instructors must decline any offer from a student to provide a positive review in exchange for goods or services, and should report the request
    • Instructors must not seek to systematically reward positive reviews

    How to Ask for Reviews:

    • Please give me feedback on my course by writing a review!
    • I really hope you found this course valuable, but either way, please leave a review and share your experience.
    • Tell me what you think! Write a review when you can. I’m also available for questions - send me a direct message anytime.

    How NOT to Ask for Reviews:

    • If you liked the course, please give me a 5-star review!
    • If you did NOT like the course, please send me a direct message instead of leaving a review.
    • I worked very hard on this course and I hope you found it valuable and will leave a positive review about your experience.
    • If you leave a (5-star) review, I’ll give you my next course free!

    Major Violations

    The following activities are considered egregious breaches of trust with Udemy students, and may result in the permanent removal of the offending course and the instructor from the Udemy marketplace.

    • Purchased Reviews (reviews in exchange for money)
    • Incentivized Reviews including offer of free or discounted courses
    • Multiple reviews from a single source (e.g. one user w/ multiple enrollments)
    • Reviews generated by bots, scripts, or other inorganic means 

    When an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system, or if we see a severe negative impact on the student experience, it will be considered a violation of our policies.

     

    Read Article
  • When is a Negative Review Against Udemy Policy?

    Occasionally, students may express themselves in a way that undermines the integrity of the review system. If a review is flagged, it will only be removed if it clearly falls into one the following categories.

    Reviews unrelated to the student’s learning experience with the instructor

    Examples of reviews Udemy will NOT remove:

    • The instructor is constantly trying to sell stuff to me
    • The instructor was rude to me in the FB group they moderate
    • I don’t believe the instructor’s credentials/that this instructor is qualified to teach this topic

    Examples of reviews Udemy WILL remove:

    • I divorced this instructor for good reason
    • I had a bad business deal with this instructor (unrelated/prior to enrollment)
    • I took a different course on this topic that I recommend very highly
    • The instructor is so ugly, I can’t stand looking at them
    • You’re asking me for a review too early

    Reviews focusing on technical issues outside the instructor’s control

    Examples of reviews Udemy will NOT remove:

    • I can’t use the downloadable resources
    • The audio is so distorted I can’t hear the instructor
    • This course is not made to be watchable on mobile
    • Some of the lectures don’t play (reproducible problem with original file)
    • The instructor didn’t say I needed to buy additional software to take this course.

    Examples of reviews Udemy WILL remove:

    • The video playback is choppy (due to Udemy/internet speeds)
    • The software the instructor used is expensive, you should use this (free) software
    • The captions are poor quality

    Reviews deemed obscene, profane, threatening, or hate speech

    Examples of reviews Udemy will NOT remove:

    • I can’t understand this instructor’s accent
    • I can’t stand listening to this instructor; they are so annoying
    • This course is worse than going to the dentist

    Examples of reviews Udemy WILL remove:

    • I can never understand courses from people of this background
    • This course is f**king bullsh*t
    • I’d rather gouge my eyes out than watch this course
    • This instructor should just go and die

    Reviews from parties with a demonstrated conflict of interest

    Examples of reviewers Udemy does NOT consider in conflict:

    • A Udemy instructor with a course in a different subject
    • A competitor/colleague who does not teach online
    • A student with previous experience with the instructor

    Examples of reviewers Udemy does consider in conflict:

    • An instructor with a competing course
    • A recorded personal or professional relationship unrelated to learning or teaching
    • A recorded history of harassment or abuse elsewhere online
    Read Article
  • Udemy Policies Course

    The Udemy Policies course is a short 30 minute course where you can learn about the rules of the marketplace. You'll learn how you can be successful while following these rules. In this course, we'll cover

    1. The ground rules of the marketplace.
    2. The instructor tools we provide and what they're meant for.
    3. Tips and tricks for using these tools well.
    4. The rules that govern each of these tools.
    5. The escalation policy at Udemy when these rules are broken.
    Read Article
  • Trust & Safety FAQ

    Why are there rules in the first place?

    Udemy is committed to ensuring that students have a safe and engaging learning environment, and instructors are set up for success. Our rules exist to ensure we protect student’s learning experience and enable positive, healthy interactions between instructors and students.

    How will I be notified of a strike?

    You'll receive an email from policy@udemy.com about the strike, the reason why you received it, and the consequences. We'll be thoughtful and fair about how we determine if there's a policy violation as well as how we apply consequences. We encourage you to provide context and ask questions. We’re here to help, you'll have the opportunity to speak with someone on our team.

    You'll also see that your feature has been disabled when you attempt to use it, and see a notification that says your access to the feature has been temporarily suspended on some or all of your courses due to a policy violation.

    What happens if my co-instructor has a strike?

    If your co-instructor has a strike, then all the courses that your co-instructor teaches will be affected. Only the courses you share with the co-instructor will be affected.

    What if my co-instructor has a strike and I remove him/her as an instructor from my course?

    If you remove your co-instructor who has a strike, and you don’t have a strike, then your course will revert back to having all your features enabled.

    How long are the strikes valid?

    We'll re-evaluate the strikes on your account on a six-month rolling basis.

    How are you monitoring and catching bad behavior?

    We hear from our students and instructors who write to policy@udemy.com or flag abuse on the site in various places. We also proactively monitor on-site behavior and reach out to students and instructors when we identify policy violations.

    Does every instructor get Strike 0 to 4 or does it depend on the nature of the violation?

    In most cases, instructors will see a linear escalation where they'll get a warning, and then three strikes. If there are more than three strikes we'll ban access to Udemy and un-list the courses from the marketplace. However, we reserve the right to escalate the consequences if the violations are severe.

    Read Article
  • Rules and Guidelines for Students


    Our students come to Udemy to have an engaging learning experience where they have access to a huge variety of topics from experts who practice these skills on a daily basis. These rules are designed to make sure that everyone who wants to learn on Udemy can have a safe space to learn about new skills and topics.

    What are the Ground-Rules?

    1) Don’t spam

    Udemy should be a safe and engaging learning environment for each student in each course. Students: Once you’re on the Udemy platform, don’t try to sell or ask for other products or post other promotional content within discussion posts or in direct messages.

    2) Don’t game the system

    Don’t harass instructors, ask for free coupons, or offer reviews in exchange for things. The community relies on a healthy interaction between students and instructors, as well as honest student feedback to understand which courses are right for them.

    3) Keep it professional

    Students and instructors have healthy and vibrant discussions through the course-taking experience. We ask that, in connection with those relationships, you are respectful, honest, and considerate with other students, instructors, and Udemy staff. Be a positive member of the Udemy community.

    4) If you see something, say something
    If anything you see or experience ever seems like a violation, or you are unsure about a policy, just let us know by emailing policy@udemy.com. Someone on our team will review every report, answer your questions, and determine whether there has been a violation of our policies.

    We’re here to help you understand our policies and be successful on Udemy.

    Read Article
  • Escalation Process for Policy Violations

    Our students and instructors are typically good, responsible members of the community. We understand that everyone makes mistakes, and sometimes, you just don’t know what is okay and not okay. That’s why, the first time there is a violation, you will only receive a warning. We will provide resources to help you understand our policies, and learn how to work successfully on Udemy. We’re also happy to speak with you directly to help you better understand what is okay and not okay.

    But we do expect you to be proactive about understanding and following Udemy policies. If we see another violation of any of our policies, there will be more severe consequences in the form of “strikes.” Each strike is recorded in our system, and instructors who repeatedly violate policies will eventually be removed from the Udemy platform.

    Strike 0  Warning

    Strike 1 → Suspension of announcement and direct messaging privileges for a month

    Strike 2 → Courses blocked from active promotions for a month + suspension of announcement and direct messaging privileges for a month

    Strike 3 → Courses blocked from new enrollments for a month + suspension of announcement and direct messaging privileges for a month

    Strike 4 → Instructor banned from access to Udemy and courses unlisted from the Udemy platform

    These strikes apply at a course level. So if another instructor on the course has a violation, all instructors associated with the course will see the features disabled for that course.

    Please note that we reserve the right to escalate strikes based on the severity of the violation. We will re-evaluate the strikes on an account on a six month rolling basis.

    Read Article
  • Restricted Topics

    Udemy does not publish courses on a small number of restricted topics.  This subject matter is excluded due to concerns that it is either harmful or offensive to our students, or because it is otherwise inconsistent with the values and spirit of Udemy.

    This list includes:

    • Sexually explicit content
    • Content relating to making, handling or using weapons
    • Content promoting violence or bodily harm
    • Hate speech or discriminatory language
    • Content enabling illegal or unethical behavior
    • Content that is intentionally misleading or deceptive
    • Content that violates any applicable national law
    • Harmful or otherwise inappropriate content

    We reserve the right to add to and modify this list at any time. If you see a topic that you believe should not be on the platform, please email policy@udemy.com.

    Read Article
  • Trust and Safety at Udemy

    Every day, thousands of minutes of life-changing content are consumed on Udemy. This is made possible by instructors who are passionate about teaching and students who are dedicated to learning. Udemy is founded on core values centered around this exchange of knowledge. We are committed to empowering highly knowledgeable everyday experts to provide an amazing learning experience for a global community of students.

    It is up to all of us here at Udemy to live these values: instructors, students, and the Udemy team. When we live these values, we continue to create a thriving, sustainable marketplace where anyone can truly learn anything online — and have a great time doing it.

    Who Forms our Community?

    Students 
    – Our students come to Udemy to have an engaging learning experience where they have access to a huge variety of topics from experts who practice these skills on a daily basis.

    Instructors – Our instructors are an inspiring bunch who love to teach. They come to Udemy because of the opportunity to impact millions of students across the world, and for access to the tools, platform, and coaching that enables them to create high-quality courses.

    What are the Ground-Rules?

    1) Don’t spam

    Students come to Udemy to have a safe and engaging learning experience and instructors teach for the love of sharing knowledge. Instructors: Once you’re on the Udemy platform, don’t try to sell other products or spam each other with requests and offers.

    2) Don’t game the system

    • For instructors: Don’t direct Udemy students away from the Udemy platform, push the envelope on what is and is not allowed, or search for loopholes in policies. We want our community of students to grow, as does every other instructor. When you game the system, the whole community loses out on having a common pool of engaged students who want to learn.
    • For students: Don’t harass instructors, ask for free coupons, or offer reviews in exchange for things. The community relies on a healthy interaction between students and instructors, as well as honest student feedback to understand which courses are right for them.


    3) Keep it professional

    Our instructors actively collaborate and communicate with each other, and students and instructors have healthy and vibrant discussions through the course-taking experience. We ask that, in connection with those relationships, you are respectful, honest, and considerate with students, instructors, and Udemy staff. Be a positive member of the Udemy community. Never ask for personal information, or post unoriginal content as your own.


    4) If you see something, say something

    If anything you see or experience ever seems like a violation, or you are unsure about a policy, just let us know by emailing policy@udemy.com. Someone on our team will review every report, answer your questions, and determine whether there has been a violation of our policies.

    We’re here to help you understand our policies and be successful on Udemy.

    What Happens When There is a Violation of our Policies?

    Our students and instructors are typically good, responsible members of the community. We understand that everyone makes mistakes, and sometimes, you just don’t know what is okay and not okay. That’s why, the first time there is a violation, you will only receive a warning. We will provide resources to help you understand our policies, and learn how to work successfully on Udemy. We’re also happy to speak with you directly to help you better understand what is okay and not okay.

    But we do expect you to be proactive about understanding and following Udemy policies. If we see another violation of any of our policies, there will be more severe consequences in the form of “strikes.” Each strike is recorded in our system, and instructors who repeatedly violate policies will eventually be removed from the Udemy platform.

    Strike 0  Warning

    Strike 1 → Suspension of announcement and direct messaging privileges for a month

    Strike 2 → Courses blocked from active promotions for a month + suspension of announcement and direct messaging privileges for a month

    Strike 3 → Courses blocked from new enrollments for a month + suspension of announcement and direct messaging privileges for a month

    Strike 4 → Instructor banned from access to Udemy and courses unlisted from the Udemy platform

    These strikes apply at a course level. So if another instructor on the course has a violation, all instructors associated with the course will see the features disabled for that course.

    Please note that we reserve the right to escalate strikes based on the severity of the violation. We will re-evaluate the strikes on an account on a six month rolling basis.

    Read Article
  • Co-Instructor Relationships: Rules and Guidelines

    A Udemy course may have more than one instructor who plays a role in creating and managing the course. This article is intended to guide instructors considering this option toward positive use cases (e.g., co-developing a course can be a great way to add expertise and a fresh perspective) while avoiding problematic use cases (e.g., using the co-instructor feature purely as a way to game Udemy's generous 97% revenue share on instructor promotion sales).

    We frequently see three main reasons why instructors buddy-up on Udemy:

    1. They’re looking for support with course creation, development and production
    2. They’re looking for help teaching or managing the course (e.g., responding to discussions etc.)
    3. They’re looking to exploit Udemy marketing tools to share each other's student base

    In short, we’re big fans of #1 and #2, and Udemy’s policy is intended only to address cases where the only motivation is #3.

    Udemy Policy on Co-Instructors

    We’re always on the hunt for new ways to leverage our instructors’ innovation by providing instructors with creative freedom - whether it is to find new ways of creating great content or tapping into each other’s expertise to grow their business. As with all tools and features, the purpose is to use them to benefit both students and other fellow instructors.  However at times, these same tools are abused in order to to circumvent marketplace policies on Course Announcements and other tools we provide.

    Here are a Few Quick Rules of Thumb to Steer you in the Right Direction:

    • DO be co-instructors if each individual is bringing in unique expertise in the form of course creation, development, production, teaching or managing the course.
    • DO make co-instructors visible on the course if they’re the ones actually appearing in the course videos and/or engaging with students. At least one of the visible instructors on the course, should be the person students are learning from and interacting with.
    • DON’T be co-instructors with the primary goal of exploiting Udemy’s marketing tools or sharing each other’s student base.
      • For example, if an instructor wants to pair up with you after you’ve published your course just to market to one another’s students, this is against Udemy policies. Remember, if you’re actually interested in marketing each other’s courses, you can do so by becoming an Affiliate.
      • If on the other hand, you want to co-develop or co-manage a course together right from the beginning, that’s exactly why we enable courses to have multiple instructors, and is totally fine.

    Remember, abuse of co-instructor relationships impacts everyone. When instructors try to augment their marketing capabilities in this way, we’ve seen a negative impact on students - for every 10 students who enroll into their courses, ~20 students unsubscribe from their Course Announcements. Instructors also see unsubscribe rates on their emails that are 5X the marketplace average. This hurts all instructors in the marketplace, because these students unsubscribe not just from one instructor’s announcements, but from all Udemy emails.

    When we see cases where an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system or if we see a severe negative impact on the student experience (high unsubscribe rates or refund rates due to co-instructor behavior) it will be considered a violation of our policies.

    Everyone makes mistakes, so most first violations will result in a warning. Subsequent violations may result in loss of access to product features (e.g., Course Announcements), account suspension, or in rare cases, account termination.

    Remember, if you are planning to add a co-instructor to your course, we recommend that it be someone whom you know and trust. Please take extra care and consideration if you are splitting revenue with or giving editing rights to a co-instructor. Keep in mind that Udemy’s contractual relationship is strictly between Udemy and each of the instructors.  Any co-instructor business agreements related to a course remains exclusively between the co-instructors.

    Read Article
  • Community Code of Conduct

    There are a variety of ways instructors can communicate with each other on Udemy to learn and share best practices. Udemy believes in creating a strong teaching community and actively supports this type of collaboration among instructors.

    The Studio U Facebook group, Udemy Instructor Club Facebook group, as well as our International Groups foster this communication and strengthen the Udemy community.

    Detailed Guidelines:

    • DO ask questions; your fellow instructors are there to help
    • DO offer help when you can and friendly advice when asked
    • DO be generous but constructive with your feedback
    • DO act with the best intentions and assume that your peers are doing the same
    • DO be respectful; don’t make it personal or use language that’s rude, aggressive, or hateful, with students, instructors or Udemy employees
    • DON’T use the community to promote your Udemy courses or your personal material such as blogs, products, or other forums
    • DON’T ask for or post personal information about students

    When an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system or if we see a severe negative impact on the student experience (high unsubscribe rates or refund rates) it’ll be considered a violation of our policies.

    Studio U

    What Belongs:

    Share: Inspire us with your story. Share your experience and give others the opportunity to learn from your challenges and triumphs.

    Support: Crowdsource advice, overcome roadblocks, and support each other.

    Connect: Collaborate, create, and connect with peers. Creating courses is better together.

    Use these standardized hashtags in your posts to make them more discoverable:

      • #InstructorTip - General tips/best practices from fellow instructors.
      • #Audio - Audio equipment, DIY sound studio, your recording studio
      • #Video - Camera equipment, video editing help, software options
      • #Marketing - Building an audience, early marketing strategy

    UDEMY OFFICIAL hashtags to be used by Udemy employees only:

      • #UdemyInsider - Policy changes, feature releases, and big announcements
      • #BugReport - Updates on a bug and its status
      • #pinned - All pinned posts

    What’s Misplaced:

    Post-publish topics: Course marketing, reviews, and general Udemy discussions are better suited to the Udemy Instructor Club—a separate community for Published Udemy instructors.

    Bugs and technical issues: If Udemy needs to fix something, or you need help with a technical or individual account issue, please contact our Support Team.

    Keep it Clean:

    Profanity or Personal Attacks: We are a supportive community and do not tolerate any mistreatment of fellow community members, instructors, or Udemy moderators. Please keep it professional.

    Coupons or Promotion: We do not allow solicitation, course promotion, or coupon sharing in the communities. If you are a published instructor and would like to share a free coupon, please use the Coupon Document that is listed in the Udemy Instructor Club. You can find the find the document by searching for #CouponDocument in the group's search function.

    Piracy or DMCA reports: If you find your content on the Udemy site without your permission, please email copyright@udemy.com with the information listed here. If you find your Udemy content hosted on a pirate site, please submit a takedown request following these instructions.

    If your post goes against our rules and we decide to delete it, we will give you a warning.  Warning(s) may lead to removal from the community.  

    Help us out! Here’s how to report a thread on Facebook:

    report-to-admin.jpg

    Instructor Club

    How should you use the Faculty Lounge?

    The Faculty Lounge is a teaching and learning forum. You want to be the best teacher you can be. Your students want to have the best learning experience possible. Let’s accomplish this together! Course creation, student engagement, promotional strategies. It’s all fair game, so ask away! Feel free to post your course outline, test video, course image, etc.

    Have an idea or insight? Jump right in! Your voice is stronger as a friend, a critique is different than a criticism, and everyone likes a team player! Non-professional posts (personal attacks, trolling, etc.) will be removed.

    What is not allowed in the Faculty Lounge?

    This group is for collaboration, not marketing. Links to your course are not allowed.

    Super specific or personal questions aren’t useful for the group, so please use the proper channel!

    Don't be a bully. If you have a difference of opinion with another instructor, no problem: discuss the issue as adults, stay professional, and don’t resort to personal attacks. Let’s keep this group productive for everyone!

    International Communities

    Portuguese: https://www.facebook.com/groups/UdemyStudioPt.Oficial/

    Japanese: https://www.facebook.com/groups/UdemyStudioJP/

    Spanish: https://www.facebook.com/groups/UdemyStudioEs.Oficial/

    German: https://www.facebook.com/groups/UdemyStudio.DE/

    French: https://www.facebook.com/groups/1677654389168709/

    Read Article
  • Udemy Review System Guidelines

    The primary purpose of student reviews on Udemy is to help prospective students evaluate if a course is a match for their learning goals. Our review system empowers students to find and enroll in the courses that are most likely to fit their needs. Written reviews also provide instructors with direct feedback which can help them improve their content.

    In order for the review system to be effective, students must trust that the system is fair and that Udemy is a neutral party. Instructors can flag reviews, but Udemy will only remove them if they meet the specific, objective criteria outlined below.

    Udemy removes reviews in several scenarios:

    1. Reviews removed by the Automatic (Spam) Review Filter: If a review, along with the behavior of the reviewer, scores high in our algorithm as potentially spam, the review will not appear. Udemy scans all student ratings and reviews to identify those that are likely to be inauthentic. We incorporate many data points to ensure course feedback reflects the engaged, unbiased opinions of learners with a genuine interest in the course material.

    Occasionally, reviews left by friends and family have been hidden by this filter. If you believe that a review has been removed incorrectly, you can let us know at policy@udemy.com. While we are unable to provide any details about the filter, we will investigate to confirm that everything is working as intended.

    2. Negative reviews reported as policy abuse: Anyone on Udemy can report a review as an abuse of Udemy’s policy, at which point our policy team will examine whether the review meets one of the criteria that warrants removal. Learn more about when a negative review is against policy here.

    3. Reviews acquired improperly: Instructors are expected to follow Udemy’s rules against manipulating or influencing reviews, as well as the spirit of the review system as a tool for students to help each other evaluate courses. Learn more about Udemy’s rules against manipulating or influencing reviews here.

    Read Article
  • How Does Udemy Protect my Content?

    We understand how valuable your content is and are committed to helping you protect it.

    Udemy employs anti-piracy technology, including encoding videos using a proprietary player and attaching a Udemy watermark to all videos. This is why, when you load a video to Udemy, there is both uploading AND "processing" time, because we are encoding your videos to make them difficult to steal.

    For a motivated Pirate, however, any content that appears on a computer screen is vulnerable to theft.  This is unavoidable and a problem across the industry.  Giants like Netflix, Youtube, Amazon, etc. all have the same issue, and as an industry, we continue to work on new technology solutions to limit Piracy.

    Because pirating techniques currently outpace protection, we hired a company who is specifically dedicated to enforcing the DMCA laws on your behalf and target violating individuals, hosting sites, and DNS servers in an attempt to get any unauthorized content removed. This company, PiraShield, employs a team of professionals trained in DMCA law to go after piracy issues you bring to us.  For more info on PiraShield, feel free to take a look at their site: https://pirashield.com/

    Unfortunately, because of the nature of piracy, many of these sites operate outside the law and are very difficult to get shut down, despite the best efforts of our team.  Not every country has copyright laws and some pirate sites ignore lawful notices they are sent. However, when we do send PiraShield after pirated Udemy courses, we are successful many times.   

     

    Read Article
  • Can I Use Content That May Have a Copyright?

    If you think that the material that you are using might be infringing upon somebody else's idea or content, we would suggest not including it in your course. The easiest way to check whether it is ok for you to use somebody else's content in your course is to contact them directly and ask for their permission. 

    Ultimately, Udemy cannot advise on any copyright issue and takes no responsibility for the material that you place on our platform. Remember that you retain the rights to all of the content that you place on Udemy and that we are simply the platform through which you deliver that material. 
    Read Article
  • How do I Report a Udemy Course Infringing my Copyright?

    UDEMY COPYRIGHT POLICY


    Reporting Claims of Copyright Infringement:
    Udemy takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from www.udemy.com (the "Website") infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification via this form. (Please note that this form is English only.)

    In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:

    • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
    • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Udemy to locate the material (i.e., the URL of the webpage containing the material).
    • Information reasonably sufficient to permit Udemy to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
    • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
    • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

    Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
     

    Counter-Notification Procedures:

    If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to copyright@udemy.com. Pursuant to the DMCA, the Counter-Notice must include substantially the following:

    • Your name, address, and telephone number.
    • Identification of the material that has been removed or to which access has been disabled and the location (URL) at which the material appeared before it was removed or access to it was disabled.
    • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
    • A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Udemy may be found, and that you will accept service of process from the person who sent us the takedown notice or an agent of such person.
    • Your physical or electronic signature.

    The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.
    Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.


    Repeat Infringers:
    It is Udemy’s policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

    Read Article
  • What Should I do if I Find a Course on a Pirate Site?

    Udemy uses a proprietary player and attaches a Udemy watermark to all course videos. This is why, when you load a video to Udemy, there is both uploading AND "processing" time, because we are encoding your videos to make them difficult to steal.

    But for a motivated pirate, any content that appears on a computer screen is vulnerable to theft.  This is unavoidable and a problem across the industry.  Giants like Netflix, Youtube, Amazon, etc. all have the same issue, and as an industry, we continue to work on new technology solutions to limit piracy.

    Because pirating techniques currently outpaces protection, we hired a company who is specifically dedicated to enforcing the DMCA laws on your behalf and target violating individuals, hosting sites, and DNS servers in an attempt to get any unauthorized content removed. This company, PiraShield, employs a team of professionals trained in DMCA law to go after piracy issues you bring to us.  For more info on PiraShield, feel free to take a look at their site: https://pirashield.com/

    If you find your course on a pirate site, please submit a takedown request directly to PiraShield using this form and make sure you submit the following:

    • Your full name
    • Your email address
    • The specific URL where your unauthorized content is being hosted 
    • The URL for your course on Udemy
    • Check the box with the following statement: "I confirm that I am the copyright holder and/or creator of this course and have not provided permission for this site to offer my course."

    Please note that because of the nature of piracy, many of these sites operate outside the law and are very difficult to get shut down, despite the best efforts of our team.  Not every country has copyright laws and some pirate sites ignore lawful notices they are sent. That being said, PiraShield will do its very best to try and get your content removed from the reported site. 

    Note:  If you are looking for information on Copyright rather than Piracy (meaning your content is illegally hosted on Udemy) Please follow the instructions in this article: How do I report a Udemy Course Infringing on My Copyright

     

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