• Why Can't I Send my Promotional Email or Announcement?

    If you're encountering issues or warning notifications while you're attempting to send an announcement or promotional email, then these troubleshooting steps should help. In addition, this article includes steps you can take to help avoid formatting and delivery errors.

    Troubleshooting Announcement And Promotional Email Delivery Issues

    Restricted Links

    If you're encountering a warning notification regarding links, please note that external links are not permitted in promotional emails, and Udemy course links cannot be sent in announcements. Please remove these links and try again.

    False External Link Warnings

    If you don't have any external links, the announcement and promotional email editor may be mistaking a string of text with a period in the middle as a link. Removing any unnecessary punctuation, and ensuring there's a space after every period, may resolve this. For example, the text "Here's a great deal.My course is only $15." could trigger the external link warning, because of "deal.My".​

    Occasionally false warnings for links can also occur when a promotional email or announcement is copied and pasted from another source (Microsoft Word, Google Doc, etc.). We recommend instructors compose the notification using the text editor, as embedded formatting may cause unexpected issues. Pasting the copy into the announcement and promotional email tool with no formatting intact, may also resolve the issue.

    Sending Promotional Emails to Free Courses

    Ensure that you are not attempting to send a promotional email to any free courses you're teaching. Promotional emails are not permitted to be sent to free courses.

    If you continue to encounter issues sending your notification, please contact our support team and include its text, and any images you're including, so we can troubleshoot the issue further. Sending a screenshot of the error sign you're seeing will also help our support team.

    The Course Has Been Changed From “Free” to “Paid” Too Many Times

    Instructors are always free to change their courses from free to paid or paid to free. Once a course is published our system starts tracking "free to paid" switches, and if more than one "free to paid" switch is made the ability to send promotional emails to this course is disabled. Here are a few scenarios, and their implications for promotional emails:

    1- Publish a course as free, and switch the course to paid - promotional emails not affected

    2- Publish a course as paid, switch to free, switch to paid, switch it to free, switch it back to paid - promotional emails disabled

    3- Publish as free, switch to paid, switch to free, switch paid - promotional emails disabled

    The amount of changes is different in these scenarios, but if you look closely, you can see that in both cases where promotional emails are disabled, the published course changes from free to paid twice.

    Are You Listed as a Visible Instructor?

    In order to send a promotional email or announcement, you must be listed as a visible instructor for the course. If you're not listed as a visible instructor, then the Create icon will not be active on the Communications page.

    For more information on instructor permissions and how to edit them, please click here. create_promotional_email.png

    Attempting to Send Emojis in Your Message

    The announcement and promotional email text editor does not support emojis, so do not include emojis in your message. Doing so will cause formatting and delivery errors.

    Formatting Issues in Sent Messages

    As noted above, we recommend creating your message in the announcement and promotional email text editor, rather than copying and pasting in your message, to help avoid unexpected formatting issues. 

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