• Leaving and Editing a Course Review

    Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help potential students select the right course. You can leave a review at anytime after starting the course. After leaving a review, you will always have the ability to edit or delete it.

    Instructors can publicly respond to your review in case they want to thank you for your opinion, clarify any questions or concerns you raised, or let you know that they’ve made changes to improve the course based on your input. If you update your review following an instructor's response, only your updated review will be visible to other students (the instructor response will removed).

    You can also leave feedback on the course by answering the optional questions you’ll be asked when you submit a review or rating.

    How to Leave a Review

    There are three places you can go to leave a review:

    1. From the course cards on your My Courses page 
    2. From the course dashboard by clicking on the course’s star ratings
    3. With the in-course prompt: while viewing the course you will be prompted to leave a review three times (beginning, middle, and end)

    All of these reviews will be visible to the instructor and other students, but if you update your review, only your latest changes will be visible. If you do not wish to leave a review when you’re prompted, you can click on “Ask Me Later”.

    Don’t worry, if you change your mind as you continue through the course, you will be prompted again to update your review.

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    What to Include in Your Review

    Whether you decide to leave a review after you’ve been prompted, or you initiate the review yourself, the process is the same.

    1. Click on the stars to leave a rating (half-stars are supported)
    2. Leave a detailed review explaining your experiences
    3. Provide additional feedback by answering the questions regarding the course’s attributes
    4. Click "Submit Your Review"

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     Edit or Delete a Review

    You can change your course review at any time from the course dashboard.

    1. Click the star rating in the upper right-hand corner of the course dashboard
    2. Make the desired changes
    3. Click "Update Your Review"
    4. If you would like to delete your review, click "Delete Your Review"

    Your review will be visible to students who are unenrolled in the course. If you would like to see your review, as it appears to new students, log out of your Udemy account and search for the course in the marketplace.

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     Tips for Writing a Good Review

    Here are a few things you should keep in mind when writing a review for a course:

    Tell us why. In addition to leaving a star rating, please share your thoughts.  Your opinion about the course is valuable to other students, but when just a star rating is left, it’s difficult for other students to understand why you left that rating you did.   

    Be specific. Specificity helps other students determine if the course is the right for them.  Are there any areas of improvement?  Did the course meet your expectations? What are your favorite parts of the course so far?   

    And Be Honest!  Reviews are one of the most important features that students consider before enrolling in a course.  However, reviews are only valuable if you’re honest about how you feel about the course.  As long as you share your sentiment in a respectful manner, your feedback is valuable and helpful to the marketplace.

    Review Guidelines

    • Reviews should be focused on the course content and not technical issues. If you are having issues with the site, please contact support@udemy.com
    • Don't include email addresses, links or coupon codes.
    • Obscenities and inappropriate language is not allowed.
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  • How to Reset Your Course Progress

    If you want to revisit and retake an already completed course, the Reset Progress feature may be useful to you. Reset Progress will immediately mark every lecture and quiz you’ve completed as incomplete. Comments you've posted in the Q&A, or Bookmarks you've made, however, will remain.

    If you just want to mark or unmark a specific lecture, rather than reset the whole course, please refer to this article.

    If you would like to reset your course progress, please follow the steps below:

    1. Navigate to the Course Dashboard

    2. If you have completed at least one lecture, then you will see Reset Progress beside Items Complete

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    3. Click on Reset Progress and you will be asked to confirm if you wish to proceed

    4. Click on Yes

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    Please note: resetting the course progress cannot be undone. All completed lectures and quizzes will be unmarked and past completion will be lost. If you completed the course and received a Certificate of Completion, you will continue to have access to it. 

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  • How to Enter Inline Code and Code Blocks in the Q&A

    If you're using Udemy to improve your programming skills, you may want to share your code using the Q&A feature in order to receive feedback or get help. This feature enables you to add syntax highlighting for code blocks and inline code, and this will make your code easier to read and understand.

    The steps below will show you how.

    How to Highlight Code Blocks in the Q&A

    1. Code blocks are great when you want to highlight multiple lines of code.
    2. Navigate to the Q&A box where you wish to enter your code block
    3. If you want to attach your code to a question, type your question first.  Then click, Ask a new question
    4. Enter the code block you wish to include and highlight it
    5. Click on the inline code icon in the tool bar
    6. Then click either Post Question or Add an answer
    7. Your code will be nicely highlighted

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    How to Highlight Inline Code in Q&A

    Inline code is great to use when you want to highlight a short snippet of code (for example: the definition of a function or the name of a variable) inside a paragraph

    1. Navigate to the Q&A box where you want to add your code 
    2. If you want to attach your code to a question, type your question first.  Then click, Ask a new question
    3. Fill in what you want to say
    4. Select the code that you want to highlight 
    5. Click on the inline code icon in the tool bar
    6. Click either Post Question or Add an answer 
    7. Your inline code should be nicely highlighted!


    If you have any additional questions please contact us here. To learn more about how to use the Q&A please refer to this article.

     

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  • How to Use the Q&A

    Each Udemy course contains a Q&A, where you can ask the instructor questions about the course. You can quickly view answers the instructor has posted, ask your own question, or read and respond to comments your fellow students have made.

    Posting a Question

    There are two ways to search for existing questions and post new ones.

    Ask a Question in the Lecture Player

    • If a question comes to mind while you’re viewing or reading a course lecture, you can access the Q&A, by clicking on Browse Q&A at the bottom of the lecture player. This will bring up the Q&A on the right hand side.
    • Next, you will see the Search for a question section at the top right. Type your question in that section, and if another student has asked this question before, it will appear below. Question and answers containing the same words will also appear.
    • If no one has asked your question in the past, then click on the green Ask a new question

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    Ask a Question on the Course Dashboard

    The other way to access the Q&A is to do so while you’re on the course dashboard. On the course dashboard, you can see Q&A as the third tab on the page. If you click on it you will see the questions board.

    The Q&A here works the same way as it does in the lecture player. You can search for a certain question or words by entering it in the search for question box.

    With the dashboard view, you can also sort by relevancy and sort by popularity filters.

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    Follow a Question and its Responses

    By using the Q&A on the course dashboard, you can also prioritize questions and responses you wish to monitor, by using the Follow Responses option. When a student or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Responses.

    Mark an Answer as Helpful or Read the Top Answer

    If you find an answer or comment informative and useful, you can indicate this to other students, by clicking on Mark as helpful. The original poster of the question and the instructor can also mark answers as the top answer by clicking Mark as top answer. Only one answer can be marked as "top answer".

    Edit or Delete a Question or Comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the student who posted the question, or the course instructor, can delete the post.

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    If you have any additional questions about the Q&A, please contact us here.

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  • Certificate of Completion

    When you complete a Udemy course, you will receive a certificate of completion, which you can share with your friends, relatives, co-workers and potential employers. Certificates of Completion help demonstrate your accomplishments, but please note Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.

    When all lectures have been completed, a red or white trophy will appear on the course dashboard, signifying that the certificate of completion is ready. Click on the trophy to view the certificate.

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    Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment. In addition, certificates can be shared on Facebook, Twitter, and LinkedIn directly from Udemy. The certificate will look something like this:

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    Certificates of completion can be accessed at Udemy.com and the mobile site, but not through the mobile apps or Apple TV. If you've completed a course on the mobile app or Apple TV, please log into Udemy.com through a browser to access your certificate.

    Please note: In Brazil, we do not offer certificates for free courses, however, all paid courses still offer a certificate of completion.

    Certificate of Completion: Commonly Asked Questions

    Below are commonly asked questions we receive regarding Udemy’s certificates of completion.

    I finished my course but I still can’t access my certificate of completion. How come?

    In order to receive your certificate of completion, each lecture must be marked as complete. Double check the course dashboard to make sure each lecture and course item has a checkmark beside it, and is marked as complete.

    For steps on how to manually mark a lecture as complete, please click here.

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    I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

    Occasionally the system may need a few moments to generate a certificate of completion, after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate.

    My certificate has my account’s username on it, instead of my real name. How can I change it?

    Certificates of Completion are generated using whatever name you entered when you created your Udemy account. If you need to change the certificate’s name, navigate to your profile page and enter the name you wish to have on it in the Basics section. Next, contact Udemy Support and request to have your certificate regenerated. Please make sure to include the URL to your certificate so we can assist you more quickly

    How can I change the language of my certificate of completion?

    Certificates of completion are generated in the same language that is set for your account. If you wish to change the language on the certificate, navigate to your profile page, and select the language you wish to appear. The language option is located underneath your Biography.

    Once you’ve done that, contact Udemy Support and request to have your certificate regenerated. Please make sure to include the URL to your certificate so we can assist you more quickly.

    After you’ve received your updated certificate, you can switch your account’s language back to the one you had before, by following the same steps outlined above. Just remember to change it to your preferred language before generating your next certificate

    Can I change the formatting of my certificate of completion? Or add an image?

    Unfortunately certificates are created using a template, and there is no way to change the formatting for them at this time. If you would like to submit this as a feature request, please do so by clicking here.  

    A course I’m interested in taking says it offers a certificate, in addition to Udemy’s certificate of completion. Is this possible? And if so, how do I get the certificate when I complete the course?

    Yes. Some instructors have courses that offer certificates, outside of Udemy, which are not generated by our system. Since instructors are the owners and managers of their courses, please contact the instructor directly for additional information about the certificate the course offers, and how you would receive it. For instructions on how to contact an instructor, please click here.

     

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  • Send a Message to the Instructor

    Udemy instructors work hard to provide you with a high quality and compelling course. If you have any questions or comments about the course materials you can send the instructor a message. Please note: messaging is not yet available on the Udemy app.

    If You're Already Enrolled in the Course

    You can message an instructor from the course dashboard: 

    1. From My Coursesnavigate to the course dashboard 
    2. On the left hand side of the page, click on Overview, and scroll down. You will see the instructor's profile at the bottom of the page. Click on the instructor's name and you will be directed to their profile page
    3. Hit Send message. You will be taken to your inbox
    4. Compose message and click Send

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    If You're Not Enrolled in the Course

    ​If you're browsing courses and want to ask a question before you enroll, send the instructor a question from the course landing page.

    1. Scroll down to the About the Instructor section on the course landing page
    2. Click on the instructor's name and you will directed to the their profile
    3. Click on Send Message
    4. Type your message and hit Send
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  • What do the Icons Under the Lectures Mean?

    Ever wonder what those little icons under the lectures are for? Then you're in the right place! One of the things that makes Udemy great is that instructors can provide lectures in a variety of ways, from videos to PowerPoints. Here's a short explanation of each icon:


    Video: This is the most common icon you'll see in a Udemy course.  The lecture is a full video, and it could display anything from the recording of a person to an audio and video lecture using PowerPoint to a lecture that's completely done via whiteboard.  The numbers here denote the length of the video.


    Audio: This icon denotes a lecture that is meant to be audio only.  If an image appears, it's likely an enlarged icon of a volume bar - this is totally normal!  Sit back and enjoy the sound of the instructor's voice or their choice of instrument.


    Presentation: Lectures of this type are typically a collection of slides done with PowerPoint, KeyNote, etc. and will display the total slides in that lecture.  Audio is not a necessity, so if you don't hear anything, worry not!  This is intentional.  Many instructors will convert PowerPoint slides to a video if they add audio.


    Document: We have instructors who have written parts of books, which will sometimes appear in the form of a PDF document as a downloadable object, along with the total pages you should expect from that particular lecture.  Perhaps it's not a part of a book, but a printable handout.  Whatever the use, this is a document that's meant to supplement the video lectures, and can sometimes be a huge part of the course itself.


    Text: This lecture will usually show up as a block of text.  Often, it is used as an introductory lecture.  It can also be used to direct students to supplementary material that has to be downloaded from a site away from Udemy.


    Mashup: This icon denotes a multimedia lecture, so students may encounter lectures that contain both a video and a PowerPoint.


    Quiz: A course contains a quiz if this icon appears as one of the lectures.  Students that prefer to be tested on the material they learn should be on the lookout for this icon when enrolling for a course.


    Supplementary material: This icon means that there are supplementary materials available for download within the lecture.  Be sure to check the tab to access the materials!


    Discussion: When students post discussion questions to a specific lecture, this icon will appear under the lecture name.


    External material: If this icon shows up, there will be no video content in that specific lecture.  Instead, there will be a link to an external source provided by the instructor.

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  • How to Begin a Course Lecture

    Once you've enrolled in a Udemy course, you can quickly begin the course by following the steps below:

    1. Log into your Udemy account and click on My Courses at the top right hand of the page.
    2. From My Courses, select the course you wish to watch by clicking on the course icon. The first lecture of the course will begin playing in the video player.

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    Once you've begun a course, you will be automatically returned to where you left off in the video player, next time you access the course.

     

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