• External Links and Coupon Code Warnings

    ​At Udemy, our mission is to be the best place to teach and learn online. To achieve that mission and to ensure our students have an amazing educational experience, we ask our instructors to abide by our ground rules when building their courses and communicating with students. 

    If our system detects that you are trying to add content that may violate these guidelines, you may receive one or more of the following types of system warnings asking you to review, edit, or remove some of your content. You can review some of the different reasons why you may encounter warnings below.

    Links or Coupons for Other Udemy Courses

    Example Warning: 

    coupon_warning.png

    • Where you’ll see it: You may see this warning regarding a course link or coupon code, when sending an Announcement, or when editing your course content (Course Discussion, Course Lectures and Lecture Descriptions) or course marketing fields (Instructor Biography, Title/Subtitle, Promo Video, Course Summary, Course Goal and Objectives, Course Requirements, Intended Audience, etc.). 
    • Why it appears: The appropriate place to promote your other Udemy courses is via the Promotional Email tool or in the Bonus Lecture, which keeps the students’ space for learning separate from your space for promotion.  Udemy’s Instructor Community Guidelines prohibit promotional activities such as linking to your other Udemy courses in the areas named above, as these areas are meant for educational content only. If our system detects links to Udemy courses or coupon codes in those fields, this warning will appear. 
    • What to do next: Simply remove the link in question, and press “Save” again to proceed.

    External Links

    Example warning:
    course_description.png

    • Where you’ll see it: You may see this warning regarding an external link when editing your course content (Course Discussion, Course Lectures and Lecture Descriptions) or course marketing fields (Instructor Biography, Title/Subtitle, Promo Video, Course Summary, Course Goal and Objectives, Course Requirements, Intended Audience, etc.). 
    • Why it appears: The appropriate place to promote outside resources is in the Bonus Lecture, which keeps the students’ space for learning separate from your space for promotion. If our system detects links to external resources in those fields, this warning will appear. 
    • What to do next: Simply remove the link in question, and press “Save” again to proceed.

    Conditional External Link Warning

    Example warning:
    external_link_warning.png

    • Why it appears: This warning regarding an external link will appear if our system detects any external links or partial links in your announcements, course lectures, or lecture descriptions. As our system cannot distinguish between an educational link and a non-educational link, this warning will appear as a reminder even if your link is educational.  
    • What to do next: Double check your content. If your link does NOT lead to free educational content (i.e., it is actually promotional in nature), please remove the link and then proceed. If we find that your announcements violate this policy, you run the risk of having your messaging privileges suspended and/or having your course removed from the site, as per Udemy’s Guidelines.  If your link does lead to educational content, and you believe you received this warning in error, you do not need to edit your text and may proceed.​

    Check out more about our announcements guidelines here.

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  • Course Landing Page: Rules and Guidelines

    The Course Landing Page includes the title, subtitle, course summary, instructor bio and course goals. This is where instructors provide information to help potential students decide whether the course is right for them. 

    Don’t engage in misleading marketing messages; if a student has a bad learning experience because of a bad fit with the course, it can result in bad reviews and low engagement. Don’t include coupon codes or external links (except in the designated links field of the instructor bio) either.

    Instructor – Detailed Guidelines

    Udemy strictly prohibits the following in any sections of the course landing page:

    • Misleading marketing messages
    • Coupon codes or references to coupon codes
    • External links (except in the designated links field of the Instructor Bio)

    Referring to your other Udemy courses is allowed only when it helps you be more transparent to students. For example, if you have a large course A, and a smaller course B that covers a portion of what you cover in A, then it’s good to let students know this in the Course Landing Page or Promo Video. Don’t use this as an opportunity to sell your other course, but to let students know so they can make an informed decision.

    When an instructor is clearly going against the spirit of Udemy policies, in an attempt to game the system or if we see a severe negative impact on the student experience (high unsubscribe rates or refund rates), it will be considered a violation of our policies.

    Escalation Policy

    Learn what happens when there is a violation of our policies here.

    Read Article
  • Promotional Emails: Rules and Guidelines

    Promotional Emails are a way to let students of one course know about other Udemy courses by the same instructor. They’re meant for only you to send to only your students, and may only include information about your courses. Please don’t take the marketing of other courses by other instructors into your hands, because this will hurt your relationship with students who will mark you (and us!) as spam. Click here to learn how to use Promotional Emails well.

    Instructors – Detailed Guidelines

    • You may send only two Promotional Emails per course per month.
    • You may only send Promotional Emails from courses where you are a visible instructor. For more information on instructor permissions and how to edit them, please click here.
    • You may send coupon code links for your courses. For more information on how to create coupon codes for your courses, please click here.
    • You may not include any external links or references to external links in your Promotional Emails. This includes, but is not limited to, links to YouTube, other course platforms, any pages that ask for money or personal information, and your own website.
    • You may not ask for or post personal information about students.

    When an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system or if we see a severe negative impact on the student experience (high unsubscribe rates or refund rates) it will be considered a violation of our policies.

    Escalation Policy

    Learn what happens when there is a violation of our policies here

    For troubleshooting steps regarding issues with promotional email deliveries, please refer to this article.

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  • Coupons: Rules and Guidelines

    Coupons allow instructors to promote their Udemy courses to students on and off the platform. Coupons are allowed only in promotional emails and the Bonus Lecture. They cannot be used anywhere else on the Udemy platform, because once students enter a course, they expect a safe learning environment where they will not be “sold” to.

    Instructor – Detailed Guidelines

    • You may send coupon codes only:
      • via Promotional Emails or
      • to your own audience via email or social media
    • You may post coupon codes in the Group Document of Studio U, but you may not include coupons in the Studio newsfeed or in the Udemy Instructor Club.
    • You may not include coupon codes in any of the following:
      • Announcements
      • Anywhere on the course landing page
      • Course material (excluding bonus lecture)
      • Direct Messages to students
      • Course Discussions

    When an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system or if we see a severe negative impact on the student experience (high unsubscribe rates or refund rates) it will be considered a violation of our policies.

    Escalation Policy

    Learn what happens when there is a violation of our policies here.

    Read Article
  • Marketing Tools: Rules and Guidelines

    Udemy offers marketing tools so that instructors can market only their Udemy courses to their students. Other than the Bonus Lecture, there is no space where you can market other related products to students.

    The marketing tools Udemy offers are:

    • Course Landing Page to communicate the value of the course
    • Coupons to promote the instructor’s other Udemy courses to students outside of the platform
    • Promotional Emails: to market the instructor’s other Udemy courses to their students
    • Bonus Lecture to market other courses and related products to students

    These tools are meant to help the instructor engage their audience outside of Udemy with their Udemy courses. They also help the students of one course discover other great Udemy courses by the same instructor. They are not meant for instructors to market courses not created by them, or any other products to Udemy students.

    Remember, when instructors do this, the whole community loses out on having a common pool of engaged students who want to learn. Students are either driven off the platform, or they unsubscribe and disengage from the platform because they feel like they’re being sold to.

    What are Marketing Tools?

    • Promotional Emails: These are used to let students of one course know about other Udemy courses by the same instructor. They’re meant for you to send to only your students, and may only include information about your courses. Please don’t take the marketing of other courses by other instructors into your hands, because this will hurt your relationship with students who will mark you (and us!) as spam.
      • Get detailed guidelines on what instructors can and cannot do with Promotional Emails here.
    • Coupons: These allow instructors to promote their Udemy courses to students on and off the platform. Coupons are allowed only in promotional emails and the bonus lecture. They cannot be used anywhere else on the Udemy platform, because once students enter a course, they expect a safe learning environment where they will not be sold to.
      • Learn how to create Coupons here.
      • Get detailed guidelines on what instructors can and cannot do with coupons by clicking here.
    • Course Landing Page: The landing page includes the title and subtitle, course summary, instructor bio and course goals. Instructors use this space to help potential students decide whether the course is right for them. Don’t engage in marketing other courses or products to students or provide misleading marketing messages.
      • Get detailed guidelines on what instructors can and cannot do with Course Landing Pages here.
    • Bonus Lecture: The last lecture of the course, after the concluding lecture, is called the Bonus Lecture. Instructors can add a Bonus Lecture to market other Udemy courses and products to students, and to inform students of material that is provided beyond the course. Get detailed guidelines on what instructors can and cannot do with Bonus Lectures here.

    Escalation Policy

    Learn what happens when there is a violation of our policies here.

    Read Article
  • Bonus Lecture: Rules and Guidelines

    A bonus lecture is the last lecture of the course, typically after the concluding lecture. You can use this space to market your other courses and products to students and to inform your students of additional material that you provide beyond the course. It is considered to be a marketing tool.

    Instructor – Detailed Guidelines

    • DO feel free to include coupon codes or links to other Udemy courses, external links to your website/blog, or other supplementary products (e.g., books) that will be relevant to students.
    • DON’T provide free previews of the bonus lecture.
    • DON’T refer to the bonus lecture when using any of our communication tools. It is considered to be a marketing tool and will be treated the same as coupon codes, promotional announcements, etc.

    When an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system or if we see a severe negative impact on the student experience (high unsubscribe rates or refund rates) it will be considered a violation of our policies.

    Escalation Policy

    Learn what happens when there is a violation of our policies here.

    Read Article