Reporting from the course landing page
If you notice an issue with a course image or other parts of the course landing page scroll to the bottom of the page, past any course reviews, and click the “Report abuse” button.
Reporting within a lecture
To report abuse within a lecture, click the gear icon toward the bottom-right of the course player. For violations that appear briefly in a lecture, please consider including a timestamp of the issue in your report, please consider noting a timestamp in your report.
Reporting other miscellaneous violations
To report policy violations without an option for reporting on the page or in the course player, or to discuss policy in general, you can contact us directly at email@example.com. If you are reporting a potential violation, please include details such as a direct link and/or screenshot of the content at issue, so that our team can investigate and follow up as necessary.
Leaving a review
Even you have a course experience you believe other prospective students should consider, you may wish to leave a review in addition to reporting to Trust & Safety. Please ensure reviews are professional and in compliance with the Review Guidelines.
Requesting a refund
As a student, you are responsible for all activity on the platform. This includes the content that you post or otherwise create on our platform, such as reviews, questions, posts, messages, and any other content you share.
- post or provide any content or information that is inappropriate, offensive, racist, hateful, sexist, racially or ethnically objectionable, pornographic, false, misleading, incorrect, infringing, defamatory, libelous, invasive of another’s privacy, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner;
- post or provide any content or information that harms minors in any way;
- post or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation (commercial or otherwise) through the Services or to any user;
- engage in any activity that would require us to obtain licenses from or pay royalties to any third party, including the need to pay royalties for the public performance of a musical work or sound recording;
- impersonate another person, gain unauthorized access to another person's account, or otherwise deceive or mislead others about the origin of the content or information;
- frame or embed the Services (such as to embed a free version of a course) or otherwise circumvent the Services; or
- abuse Udemy resources, including support services.
If you’re accessing our Services as a student located in India, then these terms also include, and you agree to comply with, the provisions of Rule 3(2) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
UDEMY TRADEMARK POLICY
Reporting Claims of Trademark Infringement:
Udemy takes claims of trademark infringement seriously. Udemy’s policy is to remove content from our platform when it’s reported and found to be infringing a third-party trademark.
If you have a good-faith belief that an instructor is infringing on a trademark owned by you or an organization you represent, you can send us an official complaint through our web form. (Please note that this form is English only.)
If you prefer, you can also send us a complaint by email or postal mail by following the instructions in our Intellectual Property Policy.
For us to process your trademark claim, the written notice (the "Trademark Takedown Notice") must include the following:
- Your complete contact information (full name, mailing address, and email or phone number);
- The specific word, symbol, etc. for which you claim trademark rights;
- The basis for your claim of trademark rights (such as a national or community registration), including registration number, if applicable;
- The country or jurisdiction in which you claim trademark rights;
- The category of goods and/or services for which you assert rights;
- Precise location(s) in the reported course URL(s) where your registered trademark can be found;
- A description of how you believe this content infringes your trademark;
- If you are not the rights holder, an explanation of your relationship to the rights holder;
- A statement that you have a good faith belief that use of the trademark as described above in the manner complained of is not authorized by the trademark owner, its agent, or the law
- A statement that the information in this notice is accurate, and I declare, under penalty of perjury, that I am the owner or authorized to act on behalf of the owner of a trademark that is allegedly infringed.
- A statement that Udemy may forward my complaint, including my contact information, to the affected user.”; and
- Your electronic signature ("/s/" followed by your full name, e.g., "/s/ Jane Doe") or physical signature.
Please be aware that submitting a false or misleading claim of infringement could result in liability for you. Udemy reserves the right to seek damages from any party that submits a false or misleading notification of claimed trademark infringement.
Udemy reserves the right to terminate an instructor’s account at any time, including when they post content in violation of the trademark rights of another from its marketplace.
UDEMY COPYRIGHT POLICY
Reporting Claims of Copyright Infringement:
Udemy takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from www.udemy.com (the "Website") infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification via this form. (Please note that this form is English only.)
In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Udemy to locate the material (i.e., the URL of the webpage containing the material).
- Information reasonably sufficient to permit Udemy to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.Counter-Notification Procedures:
If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to firstname.lastname@example.org. Pursuant to the DMCA, the Counter-Notice must include substantially the following:
- Your name, address, and telephone number.
- Identification of the material that has been removed or to which access has been disabled and the location (URL) at which the material appeared before it was removed or access to it was disabled.
- A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
- A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Udemy may be found, and that you will accept service of process from the person who sent us the takedown notice or an agent of such person.
- Your physical or electronic signature.
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
It is Udemy’s policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.