This article provides information for resolving issues you might encounter when logging in to Udemy.
For log in instructions, see:
Table of contents
Issues logging in
I disabled multi-factor authentication (MFA) for my account but still receive a 6-digit code when logging in
Passwordless email authentication with a 6-digit code is the default method for logging into Udemy and can’t be disabled. Disabling MFA for your account doesn't turn off passwordless email authentication.
Udemy uses MFA to verify your identity for tasks that require you to enter a password, such as changing your email or accessing links sent to you by the support team.
I’m having issues logging in with my phone number
Learn how to troubleshoot common issues when logging in with a phone number.
- Note: If you’re experiencing issues with your phone number, we recommend you try using your email address to sign up or log in to your account.
I’m having issues logging in with Google, Facebook, or Apple
If you’re encountering issues logging in with Google, Facebook, or Apple, review the instructions for logging in with these accounts.
- Note: If you’re experiencing issues with your Google, Facebook, or Apple account, try using your email address attached to that account log in to your account.
Issues with your email address
I can’t access the email address that’s registered with my Udemy account to retrieve a login verification code
- If you have two Udemy accounts, and have lost access to one of them, see our article regarding merging accounts.
- If you only have one Udemy account, and can no longer access the email address associated with that account, contact Udemy Support for assistance.
I don’t know what email address is registered to my Udemy account
See instructions for checking what email address is registered to your account.
I need to change my email address but I’ve forgotten my password
If you’ve forgotten your password, and need to change your email address, contact Udemy support for assistance.
I can’t locate the 6-digit code in my email
If you can’t locate the email containing the verification code:
- Review these troubleshooting steps for resolving issues receiving Udemy emails.
- After completing the troubleshooting steps, wait at least 15 minutes before reattempting to log in, as there may be a temporary delay with deliverability.
Resolving login error messages
“This code has been used before. Please wait for a few minutes and retry with another code”
If you encounter the login error message “This code has been used before. Please wait for a few minutes and retry with another code”, follow these troubleshooting steps:
- Ensure that you complete your log in attempt and retrieve your 6-digit code from the same device and browser.
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Attempt to log in again to initiate another code.
- Ensure that it has been at least 5 minutes since your last attempt.
- If you’ve initiated multiple codes, ensure you’re using the most recent code that was sent.
“You've reached the maximum number of attempts. Please wait and retry with a new code.”
If you encounter the login error message “You've reached the maximum number of attempts. Please wait and retry with a new code,” follow these troubleshooting steps:
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When the maximum number of attempts is reached, there is a temporary lockout period.
- Wait at least 15 minutes before attempting to log in again.
- After the 15 minutes has passed, attempt to log in again, or click Resend Code from your previous attempt.
- Ensure that you complete your log in attempt and retrieve your 6 digit code from the same device and browser.
- After receiving the email with your 6-digit code, be sure to use the most recent code that was sent (you should see that it was sent only a few minutes ago).
- Enter this code where prompted on Udemy.com.
“Reached the maximum session count.’’
For security purposes, the Udemy platform restricts the number of active sessions a user can have for their Udemy account at a given time. This includes sessions that may be active across multiple devices.
If the limit is exceeded, then you’ll be temporarily unable to log in again for a 12-hour period.
To help ensure that you don’t encounter this issue again in the future, we recommend logging out of sessions on devices or browsers that you don’t use frequently.
As a security precaution, be sure to always log out of sessions on public devices.
“There was a problem logging in. Check your email or create an account”
If you see the error message “There was a problem logging in. Check your email or create an account”, this means that our system can’t find an account with login credentials that matches the email address that you entered.
Already signed up? If you have an active account, learn how to check for your account’s email address.