Our Help Center has extensive support articles and troubleshooting resources to assist you with questions or issues you may have regarding Udemy. You can quickly look for answers to your questions by entering keywords into the search bar at the top of the page.
But, if you’re still unable to resolve your issue, this article outlines how you can connect with Udemy Support. Our team will be happy to help!
If you want to report illegal content, please use this form. For all other inquiries, see below.
- Issues with the Contact Us button? Please try clearing your cache and cookies. Be sure to restart your browser before trying again. Learn more about troubleshooting website issues on Udemy.com.
Table of contents
- How to connect with Udemy Support
- Issues with the “Contact Us” button
- What to expect after submitting an email ticket
- Did not receive a confirmation email?
- Updating your request
How to connect with Udemy Support
To begin the process of connecting with Udemy Support, simply click on the “Contact Us” button that appears on any Help Center article.
If you’re on a laptop or desktop while viewing the Help Center, “Contact Us” appears on the right-side of any article, including this one.
If you’re viewing the Help Center on a mobile browser, “Contact Us” appears at the bottom of the article.
Please note: Learners and instructors who are reviewing articles in the English, German, Portuguese, Spanish or Turkish versions of our Help Center will be connected with Udemy’s virtual agent, “Alex”, after clicking on “Contact Us”.
Although “Alex” is a virtual agent and is not human, if you need more help, "Alex" can easily guide you through the process of sending an email ticket to Udemy Support.
Issues with the “Contact Us” button
If you encounter issues with the “Contact Us” button, please try clearing your cache and cookies to resolve the issue.
If you are continuing to experience issues, please review our troubleshooting steps for website issues.
What to expect after submitting an email ticket
After submitting an email ticket, you should receive a confirmation email from Udemy Support in your inbox. Our team aims to respond to all queries as quickly as possible.
Please note that response times can vary, based on the nature and complexity of the issue. Rest assured, our team is diligently working on your case and will provide you with an update.
Did not receive a confirmation email?
Please make sure to check your email inbox for a confirmation message that your ticket has been received. Be sure to check your spam, junk, or other folders, as our email may have been filtered there. You can find the ticket by searching for "udemy.com" in your inbox.
If you are accessing “Alex,” we recommend using your ticket number at the end of your conversation to search for your inquiry. If you cannot remember your ticket number, you can still find the ticket by searching for "udemy.com."
Updating your request
If you need to provide additional information or have further questions, please reply to the email sent to your inbox. Please avoid submitting multiple email tickets regarding the same issue, as this will help our team assist you more efficiently.