Udemy is excited to offer Tipalti as a payment option for premium instructors. By partnering with Tipalti, a reputable global payments provider, payments can be directly transferred to your local bank account with reduced foreign exchange (FX) fees.
Below are answers to some of the frequently asked questions regarding Tipalti.
Please note: We recommend contacting Tipalti Support directly for issues regarding transaction failures, entering your bank details, and applicable tax information. Since Udemy Support does not have access to Tipalti's system, our team is unable to resolve these types of issues.
Table of Contents
- What benefits does Tipalti offer?
- How do I register or switch to using Tipalti?
- Which payment method should I select?
- What fees does Tipalti charge?
- Which currencies is Tipalti available in?
- Which countries is Tipalti available in?
- Do I need to be linked to my own bank account?
- Will my tax information change if I use Tipalti?
- Why is my payout missing or delayed?
- Who can I contact for assistance?
What benefits does Tipalti offer?
Tipalti offers a lower FX fee, making it a more cost-effective choice for international transactions. In addition, Tipalti provides the convenience of direct bank transfers, ensuring funds are deposited straight into your bank account.
More information regarding Tipalti is available in their support center.
How do I register or switch to using Tipalti?
Learn how eligible premium instructors can set up Tipalti.
Which payment method should I select?
The best payment method depends on your specific circumstances.
Payment processing costs can vary depending on currencies, banks, and individual circumstances. We recommend checking the fees applicable to your situation and confirming with your bank about any receiving fees.
Udemy supports these Tipalti payment methods:
Wire Transfer
Wire transfer enables you to receive payouts in the currency of your choice. This method provides you with more flexibility in how you receive your earnings.
Direct Deposit/ACH Transfer
ACH is a method of local bank transfer, enabling you to receive payouts directly into your bank account. With ACH, the funds are usually delivered in your local currency.
What fees does Tipalti charge?
Transactions and FX fees differ depending on individual factors, such as locale and currency.
During the Tipalti setup process, follow the prompts on screen and complete all required fields, such as country, bank name, and IBAN. Your transaction fee will then be shown to you.
See how to check applicable fees during set up.
Which currencies is Tipalti available in?
Tipalti is available to instructors in many countries worldwide. See Tipalti's support documentation for detailed information on each of the available currencies.
Which countries is Tipalti available in?
Tipalti is available in many countries around the world. For a list of available countries and the Global ACH and Wire transfer information, please review this article.
Do I need to be linked to my own bank account?
Yes. Instructors must use a bank account in their name for Tipalti payouts.
Will my tax information change if I use Tipalti?
If you're switching to Tipalti for your payouts, your tax information may need to be re-verified.
Tipalti will notify you if any additional tax forms are required. For full details on tax reporting, VAT/GST compliance, and required documentation, please contact Tipalti support.
Why is my payout missing or delayed?
Payouts processed through Tipalti generally follow the timelines outlined in the Payout Report page.
If you are having trouble receiving your instructor payout, please follow the troubleshooting steps below.
- Check Payout Status: In your Payout Report report, check that your payout status is set to Success. Otherwise, please review the troubleshooting steps for instructor payments.
- Verify bank details: Confirm your bank information in Tipalti is correct and is in your name. Errors in bank details can lead to payout delays or failures.
- Contact Tipalti Support: Please contact Tipalti support if the above steps don't resolve your issue. As Udemy Support doesn't have access to Tipalti's system, our team is unable to resolve these types of issues.
Who can I contact for assistance?
For further assistance or questions not listed above, please reach out to the appropriate support team.
Tipalti Support
For questions regarding transaction failures, entering your bank details, and applicable tax information, please contact Tipalti Support directly.
Note: Since Udemy Support doesn't have to access Tipalti's system, our team is unable to resolve these types of issues.
Udemy Support
For questions regarding instructor payout methods or payment policies please contact Udemy Support.