If you’re having difficulty logging into your Udemy account, this article includes troubleshooting steps you can take to resolve common log in issues and resume your learning experience!
- Learn how to sign up for Udemy or log into your Udemy account.
- Review troubleshooting instructions if you believe your Udemy account may be compromised.
- Learn how to check what email address is registered to your Udemy account, or if you have created more than one account.
Log in issues
- I don’t remember my password
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I’m having trouble logging in with multi-factor authentication (MFA).
- I can’t access the email address that’s registered with my Udemy account to retrieve a login verification code.
- I was notified in a Udemy email that I have to reset my password. Why?
- Why am I being told my account doesn’t have a “usable password”, after I reset my password?
- The Udemy site is reporting I’ve “exceeded the maximum number of requests per hour”, after I tried to log in. What should I do now?
- Why is the Udemy site reporting I’ve "reached the maximum session count" when I try to log in?
- Why am I seeing “There was a problem logging in. Check your email and password or create an account”?
- I don’t recall which email address I used to create my account.
- I’m having trouble logging in using the Apple, Google or Facebook options
Troubleshooting steps for login issues
I don’t remember my password.
If you can’t recall the password for your Udemy account, you can initiate a password reset and log into your account.
I’m having trouble logging in with multi-factor authentication (MFA).
Review how to resolve common issues regarding Udemy’s multi-factor authentication (MFA) feature.
I can’t access the email address that’s registered with my Udemy account to retrieve a login verification code.
Review the steps to take if you’re unable to access the email address that’s registered with your Udemy account.
I was notified in a Udemy email that I have to reset my password. Why?
Our system has a range of different security measures in place to protect your account. If, for any reason these are triggered, the system will automatically ask you to reset your password as a form of account security.
The email asking you to reset your password will be sent to you via the no-reply@e.udemymail.com address.
- If you haven’t logged in for a while and have received one of these emails in your inbox, please follow the instructions in it to access your account. Once logged in, if you see activity in your account that you didn't initiate, please contact Udemy Support.
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If you have logged into your Udemy account recently and receive one of these emails:
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Do not clear the cache and cookies on the browser you were using before proceeding with the email’s instructions.
- There will be specific instructions for resetting your password in the email. Please be sure to follow all of the instructions.
- If possible, log into Udemy from the same browser tab you used to reset your password.
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Do not clear the cache and cookies on the browser you were using before proceeding with the email’s instructions.
Why am I being told my account doesn’t have a “usable password”, after I reset my password?
This does not mean there’s something wrong with the password you set. As noted above, a range of different security measures are in place to protect your account. If after resetting your password, you see a notification indicating your account does not have a usable password, this could indicate the detection of unusual activity.
If you’re encountering a notification stating your account doesn’t have a “usable password”, please do the following:
- Check your inbox for an email from our team indicating your account is in safe mode. If there are multiple emails with the same message, please open the most recent one.
- Do not clear your browser cache or cookies before proceeding.
- Wait 10 minutes and proceed with the instructions outlined in the most recent email from our team. There will be specific instructions for resetting your password in the email. Please be sure to follow all of the instructions.
- Then, if possible, log into Udemy from the same browser tab you used to reset your password.
The Udemy site is reporting I’ve “exceeded the maximum number of requests per hour”, after I tried to log in. What should I do now?
As a security precaution, if the system detects there have been several, unsuccessful log in attempts, the log in tool will be temporarily disabled. You should be able to log in, however, by initiating a password reset.
Why is the Udemy site reporting I’ve "reached the maximum session count" when I try to log in?
For security purposes, our platform restricts the number of sessions a person can have active via their Udemy account at a given time. This includes sessions that may be active across multiple devices. If the limit is exceeded, then you will temporarily be unable to log in again for a 12-hour period.
To help ensure that you do not encounter this issue again in the future, we recommend logging out of sessions on devices or browsers that you do not use frequently. In addition, as a security precaution, please be sure to log out of sessions on public devices.
Why am I seeing “There was a problem logging in. Check your email and password or create an account”?
This error sign indicates our system cannot find an account with login credentials that match the password and email address that have been entered. If you have signed up for Udemy before, and have an active account, please try the following:
- Initiate a password reset with the email address you believe is registered for your Udemy account.
- If you can’t recall which email address you used to sign up, please try the troubleshooting steps below to determine what email address is registered in your account.
I don’t recall which email address I used to create my account.
Learn how you can check which email address is registered to your Udemy account.
I’m having trouble logging in using the Apple, Google or Facebook options
In order to log into your Udemy account, you will need to use the same method you used to sign up. Review how to log in with the Apple, Google or Facebook options.