If you’re having difficulty logging into your Udemy account, this article includes troubleshooting steps you can take to resolve common log in issues with your email or password and resume your learning experience!
- Need help with sign up? Learn how to sign up for Udemy or log into your Udemy account.
Table of contents
- Don’t know your email address
- Change your email address
- Cannot access your email address
- Not receiving login emails from Udemy
- Passwordless and multi-factor authentication (MFA) issues
- Apple, Google or Facebook login issues
- Combining accounts with different email addresses
- Forgot password
- Reset or change password
- Not receiving password emails from Udemy
- Udemy email notification to reset my password
- “Exceeded the maximum number of requests per hour”
- “Reached the maximum session count”
- “There was a problem logging in. Check your email and password or create an account”
- Account doesn’t have a “usable password”
Email issues
Review common email issues when logging in below.
Don’t know your email address
Learn how to check which email address is registered to your Udemy account.
Change your email address
Learn how to change your login email on Udemy.
Please note: If you do not see an edit pencil icon next to the email box, this indicates you registered for Udemy using an Apple, Google, or Facebook account. To enable editing and change your account's email address, you will first need to set up a password for your account.
Cannot access your email address
If you are not able to access the email address that is registered with your Udemy account, learn how to submit a request to change your email address.
Not receiving login emails from Udemy
If you are not receiving emails from Udemy, please check the “Spam” folder or “All Mail” folder in your email client to find a message from no-reply@e.udemymail.com.
If you are still experiencing issues, please review the following articles, based on your email login method:
Passwordless and multi-factor authentication (MFA) issues
Explore how to resolve common passwordless and MFA-related issues on Udemy.
Apple, Google or Facebook login issues
To log into your Udemy account, you will need to use the same process as signing up. Review how to log in with the Apple, Google or Facebook options.
Combining accounts with different email addresses
If you have multiple Udemy accounts, learn how you can submit a merge account request.
Password issues
Forgot password
Learn how to do a password reset.
Reset or change password
Learn how to change or reset the password for your account.
Not receiving password emails from Udemy
If you are not receiving a password verifcation or password reset emails from Udemy, please check the “Spam” folder or “All Mail” folder in your email client to find a message from no-reply@e.udemymail.com.
If you are still experiencing issues, please review the following articles, based on your email login method:
Udemy email notification to reset my password
Our system has a range of different security measures in place to protect your account. If, for any reason these are triggered, the system will automatically ask you to reset your password as a form of account security.
Please note: The email asking you to reset your password will be sent to you via the no-reply@e.udemymail.com address.
- If you haven’t logged in for a while and have received one of these emails in your inbox, please follow the instructions in it to access your account. Once logged in, if you see activity in your account that you didn't initiate, please contact Udemy Support.
- If you have logged into your Udemy account recently and received one of these emails:
- Do not clear the cache and cookies on the browser you were using before proceeding with the email’s instructions.
- There will be specific instructions for resetting your password in the email. Please be sure to follow all of the instructions.
- If possible, log into Udemy from the same browser tab you used to reset your password.
- Do not clear the cache and cookies on the browser you were using before proceeding with the email’s instructions.
Login notification issues
Below are troubleshooting steps for resolving error messages you might encounter when attempting to log into your account.
“Exceeded the maximum number of requests per hour”
After, several, unsuccessful login attempts, you may encounter an "exceeded the maximum number of requests per hour" notification. This means that the the log in tool will be temporarily disabled as a security precaution . You can log in by initiating a password reset.
“Reached the maximum session count”
For security purposes, the Udemy platform restricts the number of sessions a person can have active via their Udemy account at a given time. This includes sessions that may be active across multiple devices.
If the limit is exceeded, then you will temporarily be unable to log in again for a 12-hour period. To help ensure that you do not encounter this issue again in the future, we recommend logging out of sessions on devices or browsers that you do not use frequently.
As a security precaution, please be sure to log out of sessions on public devices.
“There was a problem logging in. Check your email and password or create an account”
If you see an error message that “There was a problem logging in. Check your email and password or create an account,” to create an account, this means that our system cannot find an account with login credentials that match the password and email address that have been entered.
Already signed up? If you have an active account, learn how to check for your account’s email address.
Account doesn’t have a “usable password”
If you are told your account doesn’t have a “usable password”, after a password reset, This does not mean there’s something wrong with the password you set.
A range of different security measures are in place to protect your account. If after resetting your password, you see a notification indicating your account does not have a usable password, this could indicate the detection of unusual activity.
If you’re encountering a notification stating your account doesn’t have a “usable password”, please do the following:
1. Check your inbox for an email from our team indicating your account is in safe mode. If there are multiple emails with the same message, please open the most recent one.
2. Do not clear your browser cache or cookies before proceeding.
3. Wait 10 minutes and proceed with the instructions outlined in the most recent email from our team. There will be specific instructions for resetting your password in the email. Please be sure to follow all of the instructions.
4. Then, if possible, log into Udemy from the same browser tab you used to reset your password.