This article shares general troubleshooting steps to take if you're experiencing website issues with Udemy.com.
- View resources for mobile app troubleshooting
Website issues can include a page not loading while using the shopping cart, a button not working when trying to access an existing course, an issue with the "Contact Us" button, or seeing an error page on Udemy.com like below.
Why is Udemy not working?
If you're experiencing some issues with our website, please try the troubleshooting steps below. We recommend searching online for instructions on how to complete these steps for your specific device and browser.
1. View the Udemy status page and Help Center for any site-related issues.
2. Check that your device’s browser and operating system meet the Udemy System Requirements.
3. Ensure your browser is updated to the latest version.
4. Access your account in a different browser. If the problem doesn’t occur, the issue is likely isolated to the first browser. If you contact us, please let us know which browsers you tried.
5. If you have other devices or connections available, such as another computer or wireless network, try logging in to your Udemy account from that device or network. If you don't have the same problem on the other device or network, the issue may be related to the first device or network.
6. Log in to your account from a private or incognito window. An incognito window will turn off extensions and add-ons that may interfere with Udemy. If private browsing fixes the problem:
- Try to clear your cache and cookies. Be sure to restart your browser before trying again.
- Disable browser extensions that might be interfering with your site.
More troubleshooting support
For more specific troubleshooting, view the following resources:
- Payment failures: See troubleshooting for issues with completing your purchase.
- Missing course: See instructions for finding a missing course after purchase.
- Login issues: Review our troubleshooting tips for login and email issues.
- Audio and video issues: See our troubleshooting instructions for your browser or the mobile app.
- Other issues: View all troubleshooting resources for course-taking and payment issues.
Still need help?
If you’ve tried all of the steps above and you’re still having trouble, please contact our support team with a screenshot or screencast of the issue, your browser version, and your operating system.
For a quicker resolution time, let us know any information from the above steps you have tried to diagnose the issue.