If you've bought a course and it’s not showing up in the My Courses section of your Udemy account, this article provides helpful, troubleshooting steps on how you might find it.
Did You Receive an Enrollment Confirmation Email?
Udemy sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your Udemy account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.
If you don’t see a confirmation email, this could indicate that you purchased the course while logged into Udemy with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information or your PayPal account to verify the purchase was processed.
Could You Have Multiple Email Accounts Registered With Udemy?
Occasionally students create more than one Udemy account by mistake. For example, a student might mistakenly create a second Udemy account on their mobile device, or, by creating an account with a social media login that they do not regularly use. If you use multiple email accounts, or have a Facebook or Google account, try logging in with the associated email addresses.
If you discover that you have created more than one Udemy account by accident, and would like to merge the accounts, please click here for steps on how to do so.
Was Your Email Address Entered Correctly When You Signed Up?
If you're still having trouble, you may have entered your email address incorrectly when you first signed up for Udemy. For example, instead of entering “Jane@emailexample.com”, you might have typed “Jne” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.
Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please contact our support team and include your first and last name, and the title of the course that you're missing.
If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card. If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.
Did You Purchase The Missing Course Using Udemy’s Mobile App?
If you've tried purchasing a course on the Udemy mobile app, but are unable to locate it in your account, then please click here to read our Missing Mobile Purchases article.
Is the Course Archived?
If the course was moved to the Archived section of your account, then you won’t see it on your My Courses page. To check and see if the course was Archived by mistake, please follow these steps:
- Navigate to My Courses
- Click on the Archived option
- If you see the course card there, click on the vertical ellipses at the top right
- Select Unarchive
If you’re still unable to find your missing course, please contact our support team with the following details:
- The exact course title or course URL
- Your first and last name
- Course purchase date
- Purchase receipt
- If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card.
- If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.