This article outlines how you can submit a merge account request to our team if you’ve accidentally created two Udemy accounts and would like them merged together.
Or, if you can not access the email address that is registered with your Udemy account, we advise creating a new account and submitting a merge account request to help ensure you can access your courses moving forward.
Please note:
- Merges are permanent and cannot be reversed.
- Merges are limited to one per user.
Table of contents
- What will be transferred when I merge accounts?
- Accounts that cannot be merged
- Submitting a merge account request for existing Udemy accounts
- Unable to access your Udemy account’s email address?
What will be transferred when I merge accounts?
In addition to your courses, your course progress and purchase history will be transferred when your accounts are merged.
Please note that private messages and notes will not be transferred when your accounts are merged. Be sure to save any important information you wish to keep before proceeding with the process.
Accounts that cannot be merged
Here are situations where accounts are not able to be merged:
Udemy Business account: As Udemy Business accounts and Udemy marketplace accounts are treated separately, they cannot be merged.
Instructor accounts with course enrollments: Instructor accounts that have courses with enrollments, whether they are currently published or not, cannot be merged.
Since instructor accounts have unique revenue reports and additional data that has been generated, merging this information with another account cannot be facilitated.
- Review if your account is an instructor account with enrolled learners.
Important note regarding accounts with draft courses: Accounts with existing draft (unpublished) courses are designated as instructor accounts. In order to merge your account, draft courses without enrollments must be deleted before proceeding.
- Learn how to delete a draft course.
Please note: Once a draft course is deleted, it cannot be retrieved. A course can only be deleted if learners are not enrolled.
Submitting a merge account request for existing Udemy accounts
In order to submit a merge account request to our team for existing Udemy accounts, please provide the following information.
1. Account ownership verification: In order to verify your ownership of both accounts, our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.
This can be in the form of:
- a bank statement showing the purchase OR
- an enrollment email you received upon purchase.
You can also provide a screenshot of either of these two options. Please note: As an additional security precaution, screenshots of the purchase history page will not be accepted.
2. The email addresses of the Udemy accounts to be merged: Please be ready to provide the email address of the primary account you wish to keep and the email address of the account you wish to merge into it.
- Learn how to check your account's email address.
Once you have the information above to provide to our team, contact support to begin the merge account process.
Unable to access your Udemy account’s email address?
If you’re unable to access the email address that’s registered with your Udemy account (e.g., you no longer have access to the email address or a typo was made in the email address when you signed-up to Udemy), we advise creating a new account and submitting a merge account request to help ensure you can access your courses moving forward.
For example, when multi-factor authentication or passwordless login is enabled for an account, you will need to access the account’s email address so you can retrieve the verification code to login.
If this situation applies to you, please follow the steps below to submit a merge account request.
1. Double-check to see that you do not have a second Udemy account already. If you do not, create a new Udemy account.
- Please be sure to check your information during the sign-up process and to enter a valid email address that you can access.
2. Retrieve a proof of purchase to verify account ownership of the initial account (the account that is registered with an email address you can no longer access).
- This can be in the form of a bank statement. You can also provide a screenshot of the bank statement.
3. Next, contact support to begin the merge account process. Please be ready to submit your initial account’s email address, proof of purchase for a course in your initial account, and your new account’s email address.