This article outlines how you can submit a merge account request to our team if you’ve accidentally created two Udemy accounts and would like them merged together.
Please note: Due to the complexities and limitations of merging accounts, some accounts cannot be merged.
Table of contents
- What will be transferred when I merge accounts?
- Accounts that cannot be merged
- Submitting a merge account request for existing Udemy accounts
- Unable to access your Udemy account’s email address?
What will be transferred when I merge accounts?
In addition to your courses, your course progress and purchase history will be transferred when your accounts are merged.
Please note that private messages and notes will not be transferred when your accounts are merged. Be sure to save any important information you wish to keep before proceeding with the process.
Accounts that cannot be merged
Here are situations where accounts are not able to be merged:
Udemy Business account
As Udemy Business accounts and Udemy marketplace accounts are treated separately, they cannot be merged.
Instructor accounts with course enrollments
Instructor accounts that have courses with enrollments, whether they are currently published or not, cannot be merged.
Please note: If you have an instructor account with course enrollments, you are eligible to change your email address. Learn how to change your account email address.
Since instructor accounts have unique revenue reports and additional data that has been generated, merging this information with another account cannot be facilitated.
- Review if your account is an instructor account with enrolled learners.
Important note regarding accounts with draft courses: Accounts with existing draft (unpublished) courses are designated as instructor accounts. In order to merge your account, draft courses without enrollments must be deleted before proceeding.
- Learn how to delete a draft course.
Please note: Once a draft course is deleted, it cannot be retrieved. A course can only be deleted if learners are not enrolled.
Submitting a merge account request for existing Udemy accounts
In order to submit a merge account request to our team for existing Udemy accounts, please provide the following information.
Please note:
- Merges are permanent, cannot be reversed, and are limited to one per user.
- If you are ineligible for an account merge, learn how to change your account email address.
1. Account ownership verification: In order to verify your ownership of both accounts, our team requires proof of purchase for any of your courses in the account that will be merged into your primary account.
This can be in the form of:
- a bank statement showing the purchase OR
- an enrollment email you received upon purchase.
You can also provide a screenshot of either of these two options. Please note: As an additional security precaution, screenshots of the purchase history page will not be accepted.
2. The email addresses of the Udemy accounts to be merged: Please be ready to provide the email address of the primary account you wish to keep and the email address of the account you wish to merge into it.
- Learn how to check your account's email address.
Once you have the information above to provide to our team, contact support to begin the merge account process.