Udemy is excited to offer Tipalti as a payment option for premium instructors. By partnering with Tipalti, a reputable global payments provider, payments can be directly transferred to your local bank account with reduced foreign exchange (FX) fees.
Below are answers to some of the frequently asked questions regarding Tipalti.
Please note: We recommend contacting Tipalti Support directly for issues regarding transaction failures, entering your bank details, and applicable tax information. Since Udemy Support does not have access to Tipalti's system, our team is unable to resolve these types of issues.
How do I register or switch to using Tipalti?
Learn how eligible premium instructors can set up Tipalti.
Why is my payout missing or delayed?
Payouts processed through Tipalti generally follow the timelines outlined in the Payout Report page.
If you are having trouble receiving your instructor payout, please follow the troubleshooting steps below.
- Check Payout Status: In your Payout Report report, check that your payout status is set to “Success.” Otherwise, please review the troubleshooting steps for instructor payments.
- Verify bank details: Confirm your bank information in Tipalti is correct and is in your name. Errors in bank details can lead to payout delays or failures.
- Contact Tipalti Support: Please contact Tipalti support if the above steps do not resolve your issue. As Udemy Support does not have access to Tipalti's system, our team will be unable to resolve these types of issues.
What benefits does Tipalti offer?
Tipalti offers a lower FX fee, making it a more cost-effective choice for international transactions. In addition, Tipalti provides the convenience of direct bank transfers, ensuring funds are deposited straight into your bank account.
More information regarding Tipalti is available in their support center.
What are the FX fees that Tipalti charges?
Instructors can view the FX fee tiers during the signup process with Tipalti.
Which currencies is Tipalti available in?
Tipalti is available to instructors in many countries worldwide. This Tipalti support article provides detailed information on each of the available currencies.
Which countries is Tipalti available in?
Tipalti is available in many countries around the world. For a list of available countries and the Global ACH information, please review this article.
Do I need to be linked to my own bank account?
Yes. Instructors must use a bank account in their name for Tipalti payouts.
Will my tax information change if I use Tipalti?
If you are switching to Tipalti for your payouts, your tax information may need to be re-verified.
Tipalti will notify you if any additional tax forms are required. For full details on tax reporting, VAT/GST compliance, and required documentation, please contact Tipalti support.
Who can I contact for assistance?
For further assistance or questions not listed above, please reach out to the appropriate support team.
Tipalti Support: For questions regarding transaction failures, entering your bank details, and applicable tax information, please contact Tipalti Support directly.
Please note: Since Udemy Support does not have to access Tipalti's system, our team is unable to resolve these types of issues.
Udemy Support: For questions regarding instructor payout methods or payment policies please contact Udemy Support.