disabled
Back To Udemy

Sign in
English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
  • Sign in
  • English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
Search for solutions
Student Topics
Instructor Topics
Udemy Business Topics
Read article
Combined Results
The email address associated with your Udemy account
Do these help?
What's this?
Submit a Data Access or Deletion Request
Additional Comments
No comments provided.
This email does not match the email associated with your Udemy account.
Please check that you have entered the correct email addresses.
Udemy Business
How can we improve this article?
Please note: this entry form is for feedback regarding the article and it will not generate a support ticket. If you require assistance from our support team, please click here.
Thank you. Your feedback has been recorded.
Please enter the course URL as www.udemy.com/course/course_name. Click here for help.
Please login using the email associated with your Udemy account so we can better assist you.
I am a...
Udemy Support
Help and Support
Do any of these articles answer your question?
If they do, we can close your request
I found my answer. Close my request.
I still need help.
  1. Udemy
  2. Purchase/Refunds
  3. Refunds

Udemy's Refund Policy

We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days, provided the request meets the guidelines in our refund policy. 

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

How to submit a refund request

Learn how to submit a refund request.

Refund status

For answers to commonly asked questions we receive regarding a refund's status, please review our refund status FAQ.

Our 30-day policy

While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines. 
  • We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information). 

These refund restrictions will be enforced to the extent permitted by applicable law. 

Credit only refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it otherwise meets our 30-day refund policy. 

If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.

request_a_refund.jpg

Types of purchases that are only eligible for credit refunds

iOS (Apple): iOS payments are processed through Apple and not Udemy, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. You can read more about Apple's refund policy here.

Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.

Boleto Bancário and Pix: courses purchased through Boleto Bancárioand Pix are only eligible for credit refunds.

Udemy credits: for more information regarding Udemy credits and refunds involving them, please click here.

Alfamart or Indomaret: course purchases that are finalized at Alfamart and Indomaret are only eligible for credit refunds.

Refunds for subscription plans

Udemy’s subscriptions plans do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law (see below). If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.

Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.

Refunds for bundles purchased through a third-party

Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Refunds for courses enrolled in through a third-party sale or promotion

If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away Udemy courses), please contact the third-party directly to request a refund. Udemy does not have access to the necessary information to review or process these refund requests.

Was this article helpful?
123 out of 1142 found this helpful

Related articles

  • How to Refund a Course
  • Refund Status: Common Questions
  • Udemy Credits FAQ
  • Troubleshooting Payment Failures
  • Payment Methods on Udemy
Contact Us

Related articles

  • How to Refund a Course
  • Refund Status: Common Questions
  • Udemy Credits FAQ
  • Troubleshooting Payment Failures
  • Payment Methods on Udemy
Contact Us
'student','stu.refunds','stu.refunds.partial_course_refund','stu.refunds.full_course_refund','title:Udemy's Refund Policy',
English (US) Deutsch Español Français (France) Italiano 日本語 한국어 Polski Português Türkçe
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Affiliate
  • Investors
  • Terms
  • Privacy policy
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.
true