Course purchases can be refunded within 30 days after the purchase. Below are answers to some of the most common questions we receive regarding refunds and how long the process takes.
For more information on our refund policy and how to make a refund request, please click here.
When will I receive my refund?
Refunds are immediate on our end once we have received and processed your refund request. It may take five to ten business days to post the funds in your account, however, depending on your financial institution. If you requested a refund within 24 hours of purchasing the course, however, it may be processed as a purchase reversal (please see below for more information).
I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?
As noted above, it may take five to ten business days to post the funds in your account, depending on your financial institution. Some refunds, however, may not post to your account for up to 30 days. If it has been more than 10 business days since the refund was processed by Udemy, however, please contact your bank directly to inquire about the status of the refund. If the bank does not see the refund in their records, please contact our support team.
What is the difference between a refund and a purchase reversal?
If you paid with a credit or debit card, most refunds that are processed within 24 hours of a purchase are processed as reversals. What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn.
Why did I receive Udemy credits for my refund instead of cash?
In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it meets our 30-day refund policy. For more information on which types of transactions are only eligible for credit refunds, please click here.
It has been more than 30 days since I requested my refund but I haven’t received it yet. What do I do now?
If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact our support team.
By providing the course URL when you request a refund, your request can be processed accurately and more quickly. This article outlines how you can locate the course URL for your refund request.
How to locate the course URL on a web browser
The course URL is the web address of the course page. You can copy the URL for the course, which appears above the course player in your web browser.
How to locate the course URL on a mobile device
Please note that the course URL is only visible on a web browser and not in the Udemy mobile app. To locate the course URL while using a mobile device, please log into Udemy.com on a web browser and navigate to the course page.
Submitting the course URL with your refund request
When you copy and paste in the course URL to submit your refund request, the course URL should appear as follows: www.udemy.com/course/course_name
If you have copied the course URL and are ready to submit your refund request, please click here.
More information on our refund policy can be read here.
We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund.
Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information, please see below.
How to Request a Refund
You can quickly request a refund by contacting our support team. You can also make a refund request by clicking on the ellipses at the top right-hand corner of the course player, and then by selecting Request a refund.
When you submit a refund request, please be sure to include the course URL.
For answers to commonly asked questions we receive regarding a refund's status, please click here.
In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it meets our 30-day refund policy. To learn more about Udemy credits please click here.
iOS purchases: since iOS payments are processed through Apple and not Udemy, we are unable to offer cash refunds for in-app purchases made in the Apple App Store. We offer credit refunds for eligible purchases. You can read more about Apple's refund policy here.
Bank & cash transfer purchases: certain bank and cash transfer methods are only eligible for credit refunds.
Boleto Bancário purchases: courses purchased through Boleto Bancário are only eligible for credit refunds.
Alfamart or Indomaret purchases: course purchases that are finalized at Alfamart and Indomaret are only eligible for credit refunds.
Refunds for Bundles Purchased Through Third Party
If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Reasons for Denied Refunds
While our 30-day refund policy is in place to protect students, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.
If all course content was downloaded before the refund was requested, the refund request may be rejected. Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.