• Refund Status: Common Questions

    Udemy wants you to be satisfied with the course you enroll in, and as a result, course purchases can be refunded within 30 days. If you have already requested a refund, but are wondering about the refund status, then please read our commonly asked questions below.

    For more information on our refund policy, or how to make a refund request, please click here.

    What is the difference between a refund and a purchase reversal?

    Most refunds that are processed within 24 hours of a purchase are processed as reversals.  What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. If you still see the charge after 5 business days, however, please contact our support team.

    I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?

    While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days.  If it has been more than 10 business days since the refund was processed by Udemy, however, please contact your bank directly to inquire about the status of the refund.  If the bank does not see the refund in their records, please contact our support team.

    I requested a refund for a course I purchased using PayPal, but I still don’t see my funds?

    If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact Paypal support.

    If Paypal does not see a refund in their records then please contact our support team.

    It has been more than 30 days since I requested my refund but I haven’t received it yet.  What do I do now?

    If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact our support team.

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  • What is The Course URL?

    When requesting a refund, we want to be sure that the correct course is processed. By providing the course URL, refunds can be processed quickly and accurately.

    Locating the Course URL

    The course URL is the web address of the course dashboard. You can copy the URL from the course dashboard or from the course player.

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  • Refund a Course

    We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. Please note, however, that refunds are only available for courses purchased on the Udemy website (at www.udemy.com) or the Android app; any courses purchased through a third party website or the iOS app will not be eligible for cash refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a course, please let us know through the Contact Support form, or by requesting a refund from the course dashboard. We're here to help.

    Request a Refund From the Course Dashboard

    1. Copy the course URL
    2. Navigate to the Course Dashboard
    3. Click Options on the right-hand side of the page
    4. Click Request refund
    5. Send a ticket through the Contact Support form with the course URL

    request_a_refund.png

    All refunds will be credited back via the card you used or your PayPal account. Note: Purchases made on the iOS mobile app cannot be refunded.  

    Reasons for Denied Refunds

    While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

    If all course content was downloaded before the refund was requested, the refund request may be rejected.

    Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.

    Refunds for Bundles Purchased Through Third Party

    If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third party vendor directly to request a refund. 

    Mobile Purchases

    Since iOS payments are processed through Apple and not Udemy, we are unable to offer cash refunds for in-app purchases made in the Apple App Store. We are, however, happy to offer full credit refunds for eligible purchases.

    You can read more about Apple's refund policy here.

    Refunds for Boleto Bancário Purchases

    If you purchased a course using Boleto Bancário, please contact our support team, who will refund the course purchase price by issuing Udemy Credits directly to your Udemy account.

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