• Refund Status: Common Questions

    Udemy wants you to be satisfied with the course you enroll in, and as a result, course purchases can be refunded within 30 days. If you have already requested a refund, but are wondering about the refund status, then please read our commonly asked questions below.

    For more information on our refund policy, or how to make a refund request, please click here.

    What is the difference between a refund and a purchase reversal?

    Most refunds that are processed within 24 hours of a purchase are processed as reversals.  What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. If you still see the charge after 5 business days, however, please contact our support team.

    I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?

    While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days.  If it has been more than 10 business days since the refund was processed by Udemy, however, please contact your bank directly to inquire about the status of the refund.  If the bank does not see the refund in their records, please contact our support team.

    I requested a refund for a course I purchased using PayPal, but I still don’t see my funds?

    If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact Paypal support.

    If Paypal does not see a refund in their records then please contact our support team.

    It has been more than 30 days since I requested my refund but I haven’t received it yet.  What do I do now?

    If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact our support team.

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  • What is The Course URL?

    When requesting a refund, we want to be sure that the correct course is processed. By providing the course URL, refunds can be processed quickly and accurately.

    Locating the Course URL

    The course URL is the web address of the course page. You can copy the URL for the course from above the course player.

    course_url.png

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  • Refund a Course

    We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund. 

    Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information, please see below.

    How to Request a Refund

    You can quickly request a refund by contacting our support team. You can also make a refund request by clicking on the ellipses at the top right-hand corner of the course player, and then by selecting Request a refund.

    When you submit a refund request, please be sure to include the course URL.

    request_a_refund.png

    Credit Refunds

    In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it meets our 30-day refund policy. To learn more about Udemy credits please click here.  

    iOS purchases: since iOS payments are processed through Apple and not Udemy, we are unable to offer cash refunds for in-app purchases made in the Apple App Store. We offer credit refunds for eligible purchases. You can read more about Apple's refund policy here.

    Bank & cash transfer purchases: certain bank and cash transfer methods are only eligible for credit refunds.

    Boleto Bancário purchases: courses purchased through Boleto Bancário are only eligible for credit refunds.

    Alfamart or Indomaret purchases: course purchases that are finalized at Alfamart and Indomaret are only eligible for credit refunds.

    Refunds for Bundles Purchased Through Third Party

    If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

    Reasons for Denied Refunds

    While our 30-day refund policy is in place to protect students, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

    If all course content was downloaded before the refund was requested, the refund request may be rejected. Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.

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