Along with full refunds, you may also request a partial refund for eligible courses purchased within the last 30 days on Udemy, provided the request meets the guidelines in our refund policy.
Submitting a partial refund request
Steps on how to submit a partial refund request are outlined in How to Refund a Course. Please be sure to select a reason for a partial refund request and not a full refund.
- If you have selected a partial refund option, a notification confirming that you are requesting a partial refund will appear.
Please include a brief description and details regarding your request, so that our team can assist you better and process your request.
Partial refunds based on the payment method
For most payment methods available on Udemy, we are able to complete partial refunds via the payment method that was used. However, there are some instances where we may have to grant a partial refund via Udemy credits.
- If you would prefer to receive your partial refund via Udemy credits, please make sure to specify this when submitting your refund request. Credit refunds are faster than refunds to your payment method, as the credits are posted to your account immediately, after your refund is processed.
- Apple purchases are processed through Apple and not Udemy, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. As a result, partial refunds for Apple purchase are granted via Udemy credits.
- If you have paid via Google Play, we can only process partial refund requests in Udemy credits. Full refunds for Google Play purchases, however, can be processed back to your original payment method.
More information regarding credit only refunds is available in our refund policy.