Udemy Gifts

  • Redeeming Gifts: Frequently Asked Questions

    The article answers frequently asked questions and troubleshooting steps when redeeming a gift on Udemy.

    Frequently Asked Questions:

    How do I access my gifted course on Udemy?

    Learn how to redeem a Udemy gift.

    I did not receive my gift email

    Please be sure to check your spam or junk folder in your email account to see if the email notification for the gift is there. 

    If you're still unable to find it, please have the gift sender contact our Support Team with the email the gift was supposed to be delivered to and the title of the course. 

    I cannot redeem my course

    Please make sure you are logged in to your Udemy account on the email to which the gift was sent. Additionally, gifts cannot be redeemed on the mobile app.

    If you’re still experiencing issues, please view our troubleshooting steps for website issues on Udemy.com. 

    I redeemed but cannot find my Udemy gift.

    Learn how to find your missing course.

    How do I refund my gift?

    Learn how to request a refund for a Udemy gift to potentially receive Udemy credits.

    I would like to receive my gift in a separate account

    If the gift has not been redeemed, please have the gift sender contact our Support team with the following details: 

    • The email address the gift was delivered to.
    • The email address the gift was supposed to be delivered to.
    • The title of the course purchased as a gift.

    If the gift has already been redeemed, you will not be able to transfer it to a separate account. 

    Can I redeem a gift in my own account?

    Udemy gifts cannot be redeemed from the same email from which the gift was sent.

    Can I exchange my Udemy gift for another course?

    You cannot directly exchange one gift for another course on the Udemy platform. Provided the request meets our refund guidelines, you may be able to submit a refund request and receive credits (Learn more).

    Why did I not receive credits for my refunded gift?

    Credits will not be issued for course requests that do not meet our refund policy or our 30-day, refund policy.

    Additionally, Udemy credits are not transferable to other accounts through refunds. If your Udemy course was gifted using credits, the credits will be returned to the original sender's account.

    How do I redeem a gift or code for Udemy credits?

    Learn how to redeem a gift for Udemy credits.

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  • Sending Gifts: Frequently Asked Questions

    The article answers frequently asked questions and troubleshooting steps when gifting on Udemy.

    Frequently Asked Questions:

    Does Udemy have gift cards?

    We're excited that you're interested in gifting through Udemy! While we currently do not offer gift cards, we do have a great, easy way to gift a course on Udemy. 

    How does gifting work?

    Udemy courses can easily be gifted on Udemy.com to give to your friends, family, and colleagues. Gifts can be scheduled in advance to arrive on a specific day. (Learn more).

    How do I send a gift on the Udemy mobile app?

    Currently, gifts cannot be sent or received on the Udemy mobile app. However, gifts can easily be sent or received on Udemy.com.

    Can I use Udemy credits to send a gift?

    Udemy credits are automatically applied when making a gift purchase.

    Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, the credits will be returned to the original sender's account.

    Can I gift my Udemy credits?

    While Udemy credits are not able to be transferred, you can use your Udemy credits to send a gift to friends, family, and colleagues.

    Can I gift a Udemy subscription?

    Udemy subscriptions cannot be gifted at this time. However, we do offer a great option to gift a course on Udemy.

    I sent the gift to the wrong email address.

    If the gift has not been redeemed, please contact Udemy Support with the following details: 

    • The email address the gift was delivered to.
    • The email address the gift was supposed to be delivered to.
    • The title of the course that was purchased as a gift.

    I sent a gift but they cannot find the email.

    Please have them check their spam or junk folder in your email account to see if the email notification for the gift is there. 

    If they still cannot find it, please contact Udemy Support with the title of the gifted courses and the email address of the recipient.

    I sent the wrong gift.

    Provided the request meets our refund guidelines, you may be able to submit a refund request. 

    If you purchased the gift using credits, you may only receive the equivalent in Udemy credits to repurchase the course. 

    If you used another payment method, then you may also request a refund back to your original payment method. (Learn more).

    Provided the request meets our refund guidelines, you may be able to submit a refund request to receive credits (Learn more).

    Do I need to gift a particular course? 

    You will need to select a course when sending a gift on Udemy.

    However, if the course is not what they are looking for, they may be able to submit a request for Udemy credits, provided it was not gifted using Udemy credits and otherwise meets our 30-day, refund policy. (Learn more)

    What if my recipient does not like their course?

    Provided the request meets our refund guidelines and the gift was not purchased with Udemy credits, they may be able to submit a refund request to receive credits (Learn more).

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  • How to Send a Udemy Gift

    Udemy courses make great gifts for friends, family, and colleagues, and are easy to send! This article outlines how you can send Udemy courses as gifts.

    Please note: Udemy gifts cannot be purchased on the Udemy mobile app.

    Table of contents

    How to gift a course from the course landing page 

    While accessing Udemy on a browser, you can purchase any course that you’re not already enrolled in as a gift, by following the steps below.

    1. Navigate to the course landing page of the course you wish to gift.

    2. Click Gift this course.

    Please note:

    • Be sure to click Gift this Course and not "Buy now" (as the latter is to purchase the course for your own account). If you’re interested in gifting a course you’re already enrolled in, please review the selection below.
    • Depending on your account, the Gift this course option may appear on the left-hand side of the course landing page.

    gift_this_course_option.png

    3. Enter the gift recipient’s name, email address, and the date you want the gift sent. You can also enter a personal message for them if you wish.

    4. Click Proceed to Checkout and complete the steps to purchase your gift.  

    If you have Udemy credits, they will be automatically applied to your purchase. 

    Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, credits will be returned to the original sender's account.

    gift_details.png

    How to gift a course you're already taking 

    If you think a course you’re currently enrolled in would make for a terrific gift, you can quickly purchase a second copy of the course and send it to the recipient. To do so, please follow the steps below:

    1. While accessing Udemy on a desktop or laptop browser, navigate to the course player and click the ellipses at the top-right corner of the page.

    2. In the dropdown menu, click on Gift This Course.

    3. Enter the gift recipient’s name, email address (see below), and the date you want the gift sent. You can also enter a personal message for them if you wish.

    4. Click Proceed to Checkout and complete the steps to purchase your gift. 

    If you have Udemy credits, they will be automatically applied to your purchase. 

    Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, credits will be returned to the original sender's account.

    gifting_a_course.jpg

    Entering the gift recipient’s email addresses 

    If the gift recipient doesn’t have an account on Udemy, they will need to create one before they can redeem the gift. 

    If the recipient has an existing Udemy account, we advise sending the gift to the same email address they have registered to their Udemy account. This will help ensure the course is added to their existing account.

    More questions?

    View our frequently asked questions on gifting.

    Restrictions

    Please note that Udemy gifts may only be used for your personal, non-commercial, educational purposes. Use of our “Gift this course” feature for commercial purposes is restricted by Udemy. 

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  • How to Redeem a Udemy Gift

    If you’ve received a Udemy gift this article outlines how you can redeem it and start your course!

    Please note: A Udemy account is required to redeem a gift. Learn how to create an account.

    Table of contents

    Redeem your gift by email

    If you’ve received a Udemy course as a gift, then you can quickly enroll in the course by following these steps:

    1. Log in to your account (Learn how).

    2. Return to the email for your gift and click Unwrap Your Gift. 

    3. Click Activate Your Gift, and you will be enrolled in the course.

    Redeem your gift on the Udemy.com

    In addition to redeeming by email, you can also redeem your gift on Udemy.com using the code that’s included in your gift notification.

    1. After logging into your account, click on the following link: https://www.udemy.com/gift/redeem/ 

    2. Enter the code included in the gift notification. The code will include the word GIFT.

    3. Click Unwrap Your Gift.

    In addition, gift codes for courses can also be redeemed by using the apply coupon option.

    Can't find the email notification for your gift?

    Please be sure to check your spam or junk folder in your email account to see if the email notification for the gift is there. 

    If you're still unable to find it, please have the person who purchased the gift for you contact our support team with the applicable details (the email address the gift was supposed to be delivered to, the title of the course they purchased as a gift, their receipt, etc.).

    More questions?

    View our frequently asked questions on gifting.

    Gift codes for Udemy credits

    Learn more about gift codes for Udemy credits, and how Udemy credits work.

    Refund requests

    Information regarding refund requests for Udemy gifts is available in this Help Center article.

    Please note: Udemy credits are not transferable to other accounts through refunds. If a gift purchased with credits is refunded, credits will be returned to the original sender's account.

    Restrictions

    Please note that Udemy gifts may only be used for your personal, non-commercial, educational purposes. Use of our “Gift this course” feature for commercial purposes is restricted by Udemy.

    Read article